MGMT 363 (TAMU) EXAM 2 questions
well answered to pass
stress
A psychological response to demands where there is something at stake and where coping with
the demands taxes or exceeds a person's capacity or resources.
stressors
the demands that cause people to experience stress
strains
negative consequences that occur when demands tax or exceed a person's capacity or
resources
Primary Appraisal
when people first encounter stressors they determine the significance and meaning of stressor
and determine if they are stressed by it.
benign job demands
job demands that tend to not be appraised as stressful
ex) a cashier doing their daily routine
hindrance stressors
stressors that prevent people's progress towards goal attainment and trigger negative emotions
such as anxiety and anger.
ex) cashier dealing with card machine breakdown and irritated customers
challenge stressors
stressors that people perceive as opportunities for learning, growth, and achievement which
usually trigger positive emotions like pride & enthusiasm.
ex) cashier dealing with additional responsibilities such as training others
,positive
challenge stressors have a _______________ correlation with job performance
role conflict
conflicting expectations that other people have.
ex) call center speed and responsiveness to customer
-work hinderance stressor
role ambiguity
lack of information about what needs to be done, resources available and when it needs to be
done.
ex) professors not being clear to students related to classes and assignments
-work hinderance stressor
role overload
demands are so high that person perceives that they cannot satisfy them all; simply having too
many things to do
ex) trying to study for all class finals
-work hinderance stressor
Daily hassles
minor demands that get in the way of accomplishing important tasks.
ex) unnecessary paperwork, office equipment malfunctions, interruptions, etc.
-work hinderance stressor
time pressure
sense that the amount of time available is not sufficient. Is a challenge because is a goal to be
achieved.
- work challenge stressor
,work complexity
degree to which the requirements of the work in terms of knowledge, skills and abilities that tax
or exceed the capabilities of the person.
ex) giving a new employee a big task they don't know how to do yet
- work challenge stressor
work responsibility
importance of the obligations that person has towards others.
ex) Air traffic controllers make sure crashes do not happen
- work challenge stressor
work-family conflict
demands of work hinder the fulfillment of family obligations or vice versa.
-family hindrance stressors
financial uncertainty
concern over potential inability to pay for livelihood.
-family hindrance stressors
negative life events
Events such as a divorce or death of a family member that tend to be appraised as a hindrance
family time demands
time that a person commits to participate in an array of family activities and responsibilities.
-nonwork challenge stressors
Personal development
participation in formal education programs, volunteer work, local government, etc.
-nonwork challenge stressors
positive life events
, good things including having a child and getting married create potential for stress.
secondary appraisal
Now that a stressor has been identified the person must determine what they will do in
response to the stressor.
coping strategies
behaviors and thoughts that people use to manage both the stressful demands they face and
the emotions associated with those stressful demands.
behavioral coping
set of physical activities that are used to deal with stressful situation.
Cognitive coping
thoughts that are involved in trying to deal with the situation.
problem-focused coping
behaviors and cognitions intended to manage the stressful situation itself.
emotion-focused coping
various ways in which people manage their own emotional reactions to stressful demands.
Behavioral Problem-Focused:
Working harder
Seeking assistance
Acquiring additional resources.
Behavioral Emotion-Focused:
Engaging in alternative activities.
Seeking support.
Venting anger.
Cognitive Problem -Focused:
Strategizing
Self-motivation.
Changing priorities
Cognitive Emotion-Focused
well answered to pass
stress
A psychological response to demands where there is something at stake and where coping with
the demands taxes or exceeds a person's capacity or resources.
stressors
the demands that cause people to experience stress
strains
negative consequences that occur when demands tax or exceed a person's capacity or
resources
Primary Appraisal
when people first encounter stressors they determine the significance and meaning of stressor
and determine if they are stressed by it.
benign job demands
job demands that tend to not be appraised as stressful
ex) a cashier doing their daily routine
hindrance stressors
stressors that prevent people's progress towards goal attainment and trigger negative emotions
such as anxiety and anger.
ex) cashier dealing with card machine breakdown and irritated customers
challenge stressors
stressors that people perceive as opportunities for learning, growth, and achievement which
usually trigger positive emotions like pride & enthusiasm.
ex) cashier dealing with additional responsibilities such as training others
,positive
challenge stressors have a _______________ correlation with job performance
role conflict
conflicting expectations that other people have.
ex) call center speed and responsiveness to customer
-work hinderance stressor
role ambiguity
lack of information about what needs to be done, resources available and when it needs to be
done.
ex) professors not being clear to students related to classes and assignments
-work hinderance stressor
role overload
demands are so high that person perceives that they cannot satisfy them all; simply having too
many things to do
ex) trying to study for all class finals
-work hinderance stressor
Daily hassles
minor demands that get in the way of accomplishing important tasks.
ex) unnecessary paperwork, office equipment malfunctions, interruptions, etc.
-work hinderance stressor
time pressure
sense that the amount of time available is not sufficient. Is a challenge because is a goal to be
achieved.
- work challenge stressor
,work complexity
degree to which the requirements of the work in terms of knowledge, skills and abilities that tax
or exceed the capabilities of the person.
ex) giving a new employee a big task they don't know how to do yet
- work challenge stressor
work responsibility
importance of the obligations that person has towards others.
ex) Air traffic controllers make sure crashes do not happen
- work challenge stressor
work-family conflict
demands of work hinder the fulfillment of family obligations or vice versa.
-family hindrance stressors
financial uncertainty
concern over potential inability to pay for livelihood.
-family hindrance stressors
negative life events
Events such as a divorce or death of a family member that tend to be appraised as a hindrance
family time demands
time that a person commits to participate in an array of family activities and responsibilities.
-nonwork challenge stressors
Personal development
participation in formal education programs, volunteer work, local government, etc.
-nonwork challenge stressors
positive life events
, good things including having a child and getting married create potential for stress.
secondary appraisal
Now that a stressor has been identified the person must determine what they will do in
response to the stressor.
coping strategies
behaviors and thoughts that people use to manage both the stressful demands they face and
the emotions associated with those stressful demands.
behavioral coping
set of physical activities that are used to deal with stressful situation.
Cognitive coping
thoughts that are involved in trying to deal with the situation.
problem-focused coping
behaviors and cognitions intended to manage the stressful situation itself.
emotion-focused coping
various ways in which people manage their own emotional reactions to stressful demands.
Behavioral Problem-Focused:
Working harder
Seeking assistance
Acquiring additional resources.
Behavioral Emotion-Focused:
Engaging in alternative activities.
Seeking support.
Venting anger.
Cognitive Problem -Focused:
Strategizing
Self-motivation.
Changing priorities
Cognitive Emotion-Focused
