NURS 202 Exam 3 UPDATED ACTUAL
Exam Questions and CORRECT Answers
3 basic steps to time management - CORRECT ANSWER -1. Allow time for
planning/establishing priorities
2. Complete the highest priority task whenever possible
3. Try to finish one task before beginning another
Evaluate methods that will create time efficient work environments and help overcome major
time wasters, interruptions, and procrastination - CORRECT ANSWER -1. Time wasters
2. Procrastination
3. Making lists
4. Managing time
Define legitimate power/authority. - CORRECT ANSWER -Gained by title/official
position within an organization (Source: position)
Define Reward Power - CORRECT ANSWER -Ability grant rewards to others. (Source:
Ability to grant favors)
Define Coercive power - CORRECT ANSWER -Power based on fear of punishment
(Source: fear)
Define Expert power - CORRECT ANSWER -Power gained through knowledge or skill
(Source: knowledge and skill)
Define Referent power - CORRECT ANSWER -Power obtained because of identification
with a leader/with what the leader symbolizes (Source: association with others)
,Define Charismatic power - CORRECT ANSWER -Personal power gained by personal
magnetism or charm (Source: Personal)
Define Information power - CORRECT ANSWER -Gained by possession of information
that other must have to accomplish their goals (Source: Need for Information)
Empowerment occurs when.... - CORRECT ANSWER -1. Leaders communicate their
vision
2. Employees are given opportunity to make most of their talents
3. Learning, creativity, exploration are encouraged
Given examples of written communication - CORRECT ANSWER -Memos, reports,
email, texting
What type of communication may result in fewer people receiving information that than
necessary.... - CORRECT ANSWER -Face to Face
What type of communication is rapid and allows receiver to clarify the message at the time it is
given - CORRECT ANSWER -Telephone
What type of communication includes facial expression, body movements and gestures -
CORRECT ANSWER -Non-verbal
Examples of nonverbal communication - CORRECT ANSWER -Silent, space,
environment, appearance, eye contact, posture, gestures, facial expression and timing, vocal
expression
Examples of verbal communication - CORRECT ANSWER -Passive, passive aggressive,
unfeminine, assertive
6 - 18 inches away is what type of "space" - CORRECT ANSWER -Intimate
, 18 inches - 4 feet is what type of "space" - CORRECT ANSWER -Personal interactions
4 - 12 feet is what type of "space" - CORRECT ANSWER -Social exchanges
12 feet us what type of "space" - CORRECT ANSWER -Public distance
What amount of space is the American distance of "Personal Space" - CORRECT
ANSWER -4 feet
Define Assertive communication - CORRECT ANSWER -Allows people to express
themselves in direct, honesty, and appropriate ways that do not infringe on another's rights
What type of verbal communication reduces stress, improves productivity and contributes to
health workforce - CORRECT ANSWER -Assertive communication
What type of communication occurs when a person suffers in silence - CORRECT
ANSWER -Passive Communicators
Risk factor For Passive communicators - CORRECT ANSWER -Risk of bottling up
feelings which will lead to eventual explosion
What type of communication is generally direct, threatening and condescending? - CORRECT
ANSWER -Aggressive communication
What type of communicators over time, will damage relationships and undercut mutual respect -
CORRECT ANSWER -Passive-Agressive communicators
What are the points that a person can address an aggressive person assertively? - CORRECT
ANSWER -1. Reflect
Exam Questions and CORRECT Answers
3 basic steps to time management - CORRECT ANSWER -1. Allow time for
planning/establishing priorities
2. Complete the highest priority task whenever possible
3. Try to finish one task before beginning another
Evaluate methods that will create time efficient work environments and help overcome major
time wasters, interruptions, and procrastination - CORRECT ANSWER -1. Time wasters
2. Procrastination
3. Making lists
4. Managing time
Define legitimate power/authority. - CORRECT ANSWER -Gained by title/official
position within an organization (Source: position)
Define Reward Power - CORRECT ANSWER -Ability grant rewards to others. (Source:
Ability to grant favors)
Define Coercive power - CORRECT ANSWER -Power based on fear of punishment
(Source: fear)
Define Expert power - CORRECT ANSWER -Power gained through knowledge or skill
(Source: knowledge and skill)
Define Referent power - CORRECT ANSWER -Power obtained because of identification
with a leader/with what the leader symbolizes (Source: association with others)
,Define Charismatic power - CORRECT ANSWER -Personal power gained by personal
magnetism or charm (Source: Personal)
Define Information power - CORRECT ANSWER -Gained by possession of information
that other must have to accomplish their goals (Source: Need for Information)
Empowerment occurs when.... - CORRECT ANSWER -1. Leaders communicate their
vision
2. Employees are given opportunity to make most of their talents
3. Learning, creativity, exploration are encouraged
Given examples of written communication - CORRECT ANSWER -Memos, reports,
email, texting
What type of communication may result in fewer people receiving information that than
necessary.... - CORRECT ANSWER -Face to Face
What type of communication is rapid and allows receiver to clarify the message at the time it is
given - CORRECT ANSWER -Telephone
What type of communication includes facial expression, body movements and gestures -
CORRECT ANSWER -Non-verbal
Examples of nonverbal communication - CORRECT ANSWER -Silent, space,
environment, appearance, eye contact, posture, gestures, facial expression and timing, vocal
expression
Examples of verbal communication - CORRECT ANSWER -Passive, passive aggressive,
unfeminine, assertive
6 - 18 inches away is what type of "space" - CORRECT ANSWER -Intimate
, 18 inches - 4 feet is what type of "space" - CORRECT ANSWER -Personal interactions
4 - 12 feet is what type of "space" - CORRECT ANSWER -Social exchanges
12 feet us what type of "space" - CORRECT ANSWER -Public distance
What amount of space is the American distance of "Personal Space" - CORRECT
ANSWER -4 feet
Define Assertive communication - CORRECT ANSWER -Allows people to express
themselves in direct, honesty, and appropriate ways that do not infringe on another's rights
What type of verbal communication reduces stress, improves productivity and contributes to
health workforce - CORRECT ANSWER -Assertive communication
What type of communication occurs when a person suffers in silence - CORRECT
ANSWER -Passive Communicators
Risk factor For Passive communicators - CORRECT ANSWER -Risk of bottling up
feelings which will lead to eventual explosion
What type of communication is generally direct, threatening and condescending? - CORRECT
ANSWER -Aggressive communication
What type of communicators over time, will damage relationships and undercut mutual respect -
CORRECT ANSWER -Passive-Agressive communicators
What are the points that a person can address an aggressive person assertively? - CORRECT
ANSWER -1. Reflect
