HSC4M EXAM 7 QUESTIONS AND
100% CORRECT ANSWERS
Why is emotional intelligence crucial for salespeople?
It helps them connect with prospects, understand their pain points, and build trust
What are the five key components of emotional intelligence?
Self-awareness, self-regulation, motivation, empathy and social skills
How does self-awareness contribute to emotional intelligence?
It involves understanding one's own emotions, reactions, and how they affect others, leading
to better decision-making
What is self-regulation in emotional intelligence
The ability to control disruptive impulses, especially in high-stress situations, to respond
constructively
Why is motivation an important aspect of EI in business?
Motivated employees are driven to achieve, committed to their work, and stand out as
high performers
How does empathy impact business relationships?
It allows individuals to understand others' perspectives, making prospects, clients, and
colleagues feel valued and understood
, What role do social skills play in emotional intelligence?
They combine self-awareness, self-regulation, motivation, and empathy to effectively interact
and build strong professional relationships
Can emotional intelligence be improved, or is it fixed?
EI is a skill that can be practiced and developed over time, even if it doesn't come naturally
Who is Daniel Goleman?
A psychologist, science journalist, and author of the bestselling book Emotional Intelligence. He
is a renowned expert on EQ
Where is Daniel Goleman frequently featured as an expert on emotional intelligence?
In the Harvard Business Review
Who is Joe Flanagan
The author that explores each of Daniel Goleman's 5 components of emotional intelligence
Who pioneered the clinical assessment of personality in the 1920s?
Carl Jung
What personality assessment tool was developed by Katherine Briggs and Isabel Myers in
the 1940s?
The Myers-Briggs Type Indicator (MBTI)
How many broad personality types did the original MBTI classify human behavior into?
Four broad types
100% CORRECT ANSWERS
Why is emotional intelligence crucial for salespeople?
It helps them connect with prospects, understand their pain points, and build trust
What are the five key components of emotional intelligence?
Self-awareness, self-regulation, motivation, empathy and social skills
How does self-awareness contribute to emotional intelligence?
It involves understanding one's own emotions, reactions, and how they affect others, leading
to better decision-making
What is self-regulation in emotional intelligence
The ability to control disruptive impulses, especially in high-stress situations, to respond
constructively
Why is motivation an important aspect of EI in business?
Motivated employees are driven to achieve, committed to their work, and stand out as
high performers
How does empathy impact business relationships?
It allows individuals to understand others' perspectives, making prospects, clients, and
colleagues feel valued and understood
, What role do social skills play in emotional intelligence?
They combine self-awareness, self-regulation, motivation, and empathy to effectively interact
and build strong professional relationships
Can emotional intelligence be improved, or is it fixed?
EI is a skill that can be practiced and developed over time, even if it doesn't come naturally
Who is Daniel Goleman?
A psychologist, science journalist, and author of the bestselling book Emotional Intelligence. He
is a renowned expert on EQ
Where is Daniel Goleman frequently featured as an expert on emotional intelligence?
In the Harvard Business Review
Who is Joe Flanagan
The author that explores each of Daniel Goleman's 5 components of emotional intelligence
Who pioneered the clinical assessment of personality in the 1920s?
Carl Jung
What personality assessment tool was developed by Katherine Briggs and Isabel Myers in
the 1940s?
The Myers-Briggs Type Indicator (MBTI)
How many broad personality types did the original MBTI classify human behavior into?
Four broad types
