FLETC BOP FINAL EXAM 100
QUESTIONS AND ANSWERS
LATEST 2025-2026
What responsibilities do a correctional workers have to keep conflicts from
escalating?
Intervene, take responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about communicating attention while
you listen?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone to
talk to you what are some key things to remember?
Sit or lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding
Paraphrasing and reflecting
When does paraphrasing occur?
During the convo
When does summarizing occur?
At the end of the conversation
What is paraphrasing?
Rephrasing the message in your own words
What is reflecting?
, Deals with emotions
What is probing?
Way to go about getting information from someone
What are the do's in probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information
What is summarizing?
A brief statement highlighting the main points of discussion in feeding them back to the
other party for clarification
What are the steps on how to obtain closure?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns?
How a person typically ask and interacts with others
What are the four types of inmates?
Predatory
Average
Weak
Psychologically disturbed
Describe the predatory inmate.
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless
and easily bored openly aggressive and confrontational generally feels hostile towards
authority
Describe a weak inmate.
Basically rational and has normal social values and morals difficulty keeping himself
from being flooded by extreme negative emotions often unstable and unreliable and
QUESTIONS AND ANSWERS
LATEST 2025-2026
What responsibilities do a correctional workers have to keep conflicts from
escalating?
Intervene, take responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about communicating attention while
you listen?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone to
talk to you what are some key things to remember?
Sit or lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding
Paraphrasing and reflecting
When does paraphrasing occur?
During the convo
When does summarizing occur?
At the end of the conversation
What is paraphrasing?
Rephrasing the message in your own words
What is reflecting?
, Deals with emotions
What is probing?
Way to go about getting information from someone
What are the do's in probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information
What is summarizing?
A brief statement highlighting the main points of discussion in feeding them back to the
other party for clarification
What are the steps on how to obtain closure?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns?
How a person typically ask and interacts with others
What are the four types of inmates?
Predatory
Average
Weak
Psychologically disturbed
Describe the predatory inmate.
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless
and easily bored openly aggressive and confrontational generally feels hostile towards
authority
Describe a weak inmate.
Basically rational and has normal social values and morals difficulty keeping himself
from being flooded by extreme negative emotions often unstable and unreliable and
