Shannon W Unit 20: Communication and technology in the uniformed public services P1
Assessment sheet Unit 20 Comms & Tech P1
In order to achieve P1 you most answer the following questions in relation to Formal and written
communication within the public services.
1. What are the 3 types of letter you could send?
The three types of letters are; formal, semi-formal.
2. What type of letter would you send to someone you had never met but who had written to
you and you wished to reply to them?
The type of letter you would send in this situation would be semi-formal.
3. Memorandum is a Latin word. What does it mean?
Memorandum translates from Latin ‘to be remember.’
4. There are many uses for memos; can you give me 6?
Six reasons for using a memo are;
Action request for someone to do something
To remember information
A note about a telephone message
A reply to another memo
Reminders
Instructions
5. There are many occasions when public services write reports. Can you suggest 3?
Three reasons why the public services write reports are; for annual inspection, post exercise and to
report incidents.
6. Give me 4 uses for reports in the public services?
The public services use reports for; recording any studies or surveys carried out, determining the
extent of a problem, making information available for the general public and for monitoring the
quality of institutions and public services.
7. What kind of language is used in a report?
Assessment sheet Unit 20 Comms & Tech P1
In order to achieve P1 you most answer the following questions in relation to Formal and written
communication within the public services.
1. What are the 3 types of letter you could send?
The three types of letters are; formal, semi-formal.
2. What type of letter would you send to someone you had never met but who had written to
you and you wished to reply to them?
The type of letter you would send in this situation would be semi-formal.
3. Memorandum is a Latin word. What does it mean?
Memorandum translates from Latin ‘to be remember.’
4. There are many uses for memos; can you give me 6?
Six reasons for using a memo are;
Action request for someone to do something
To remember information
A note about a telephone message
A reply to another memo
Reminders
Instructions
5. There are many occasions when public services write reports. Can you suggest 3?
Three reasons why the public services write reports are; for annual inspection, post exercise and to
report incidents.
6. Give me 4 uses for reports in the public services?
The public services use reports for; recording any studies or surveys carried out, determining the
extent of a problem, making information available for the general public and for monitoring the
quality of institutions and public services.
7. What kind of language is used in a report?
