SOUTHWEST AIRLINES
CERTIFICATION EXAM 2025
QUESTIONS AND ANSWERS
Mountain Gear is an online retailer for camping, hiking and outdoor gear. The company has no
brick and mortar store, only a website offering their products and services. Mountain Gear's
site would be categorized as which of the following?
e-commerce, email, teleconferencing, instant messaging - ANS e-commerce
"Scale" is an example of which of the following:
- a word which has one definition regardless of context
-word which means structure of a nucleic acid
-word with different definitions in the context or different class subjects or professions
-word commonly used in class assignments - ANS A word with different definitions in the
context of different class subjects or professions
Which of the following best describes the term formulate
-to examine information in order to explain or interpret
-to talk about or write about a topic
-to develop or express ideas
-to provide evidence for - ANS to develop or express ideas
1
Page
@COPYRIGHT SIRJOEL 2025/2026
, Which of the following describes the term discredit:
-to agree
-to harm a reputation
-to recall
-to weaken or damage - ANS to harm a reputation
Words which relate to class subjects or professions are considered which of the following?
-content area words
-academic language
-high-frequency words
-professional terms - ANS Content area words
Which of the following describes a suffix
-meaning of a word before the addition of a prefix
-to be unable to perform an action
-an element added to the beginning of a word
-an element added to the end of a word - ANS element added to the end of the word
Julie read a difficult article about neuroscience. She had to stop often and look up terms she did
not know, which meant she needed to reread paragraphs multiple times. What should she have
done to help make reading the difficult article easier?
-identified and looked up all of the vocab terms she did not know beforehand
-found an easier article
-searched for other students notes on the article
-used the subtitles for sections of the article to help her understand the main points -
ANS identified and looked up all of the vocabulary terms she did not beforehand
2
Page
@COPYRIGHT SIRJOEL 2025/2026
, Tyra skimmed through the previous chapter of her art history book before beginning to read
the chapter assigned to her as homework. Why did she do this?
-to identify topic-related vocabulary
-to gain background knowledge
-to use graphic indicators
-to take notes about the content - ANS to gain background knowledge
which of the following is NOT an example of a graphic indicator which can help in
understanding the main purpose of a text
- subtitles
-tables
-bold font
-page and section numbers - ANS page and section numbers
Jordan read a chapter in his textbook last night, but as he is preparing for a quiz, he realizes he
forgot everything. Which is NOT a way for him to prevent this from happening again
-taking notes while reading
-highlighting important information while reading
-skimming the chapter once instead of reading
-summarizing the content in his own words while reading - ANS skimming the chapter once
instead of reading
which of the following is not a reading comprehension strategy
-using pre-reading supports
-using visual and contextual supports
-using audiobooks
3
-using resources - ANS using audiobooks
Page
@COPYRIGHT SIRJOEL 2025/2026
, During a chemistry lab, Hans does not understand the instructor's instructions for a step of an
experiment. What should he do?
-ask the instructor to repeat or explain the instructions
-ask a peer what the instructor said
-watch what other students do and follow them
-skip the step of the experiment and continue when he understands again - ANS ask the
instructor to repeat or explain the instructions
Which of the following is NOT a way to summarize material
-rewriting notes
-explaining material to a friend
-writing a review of the class period
-look through flash cards - ANS look through flashcards
which of the following is NOT something listening skills allow individuals to do according to the
segment?
-comprehend and remember material
-give amazing presentations
-assess and respond to material
-follow directions provided - ANS give amazing presentations
Why is it important to take notes during long lectures or discussions
-to review material later
-to make sure speakers do not change their opinion in later lectures
-to reuse notes when giving a presentation
4
Page
-to quiz the speakers - ANS to review material later
@COPYRIGHT SIRJOEL 2025/2026
CERTIFICATION EXAM 2025
QUESTIONS AND ANSWERS
Mountain Gear is an online retailer for camping, hiking and outdoor gear. The company has no
brick and mortar store, only a website offering their products and services. Mountain Gear's
site would be categorized as which of the following?
e-commerce, email, teleconferencing, instant messaging - ANS e-commerce
"Scale" is an example of which of the following:
- a word which has one definition regardless of context
-word which means structure of a nucleic acid
-word with different definitions in the context or different class subjects or professions
-word commonly used in class assignments - ANS A word with different definitions in the
context of different class subjects or professions
Which of the following best describes the term formulate
-to examine information in order to explain or interpret
-to talk about or write about a topic
-to develop or express ideas
-to provide evidence for - ANS to develop or express ideas
1
Page
@COPYRIGHT SIRJOEL 2025/2026
, Which of the following describes the term discredit:
-to agree
-to harm a reputation
-to recall
-to weaken or damage - ANS to harm a reputation
Words which relate to class subjects or professions are considered which of the following?
-content area words
-academic language
-high-frequency words
-professional terms - ANS Content area words
Which of the following describes a suffix
-meaning of a word before the addition of a prefix
-to be unable to perform an action
-an element added to the beginning of a word
-an element added to the end of a word - ANS element added to the end of the word
Julie read a difficult article about neuroscience. She had to stop often and look up terms she did
not know, which meant she needed to reread paragraphs multiple times. What should she have
done to help make reading the difficult article easier?
-identified and looked up all of the vocab terms she did not know beforehand
-found an easier article
-searched for other students notes on the article
-used the subtitles for sections of the article to help her understand the main points -
ANS identified and looked up all of the vocabulary terms she did not beforehand
2
Page
@COPYRIGHT SIRJOEL 2025/2026
, Tyra skimmed through the previous chapter of her art history book before beginning to read
the chapter assigned to her as homework. Why did she do this?
-to identify topic-related vocabulary
-to gain background knowledge
-to use graphic indicators
-to take notes about the content - ANS to gain background knowledge
which of the following is NOT an example of a graphic indicator which can help in
understanding the main purpose of a text
- subtitles
-tables
-bold font
-page and section numbers - ANS page and section numbers
Jordan read a chapter in his textbook last night, but as he is preparing for a quiz, he realizes he
forgot everything. Which is NOT a way for him to prevent this from happening again
-taking notes while reading
-highlighting important information while reading
-skimming the chapter once instead of reading
-summarizing the content in his own words while reading - ANS skimming the chapter once
instead of reading
which of the following is not a reading comprehension strategy
-using pre-reading supports
-using visual and contextual supports
-using audiobooks
3
-using resources - ANS using audiobooks
Page
@COPYRIGHT SIRJOEL 2025/2026
, During a chemistry lab, Hans does not understand the instructor's instructions for a step of an
experiment. What should he do?
-ask the instructor to repeat or explain the instructions
-ask a peer what the instructor said
-watch what other students do and follow them
-skip the step of the experiment and continue when he understands again - ANS ask the
instructor to repeat or explain the instructions
Which of the following is NOT a way to summarize material
-rewriting notes
-explaining material to a friend
-writing a review of the class period
-look through flash cards - ANS look through flashcards
which of the following is NOT something listening skills allow individuals to do according to the
segment?
-comprehend and remember material
-give amazing presentations
-assess and respond to material
-follow directions provided - ANS give amazing presentations
Why is it important to take notes during long lectures or discussions
-to review material later
-to make sure speakers do not change their opinion in later lectures
-to reuse notes when giving a presentation
4
Page
-to quiz the speakers - ANS to review material later
@COPYRIGHT SIRJOEL 2025/2026
