Proserve (Actual) Exam Graded A+
1.5 oz. spirits X 40% alc./vol. = - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
12 oz. beer X 5% alc./vol. = - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
3 oz. fortified wine X 20% alc./vol. - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
5 oz. wine X 12% alc./vol. = - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
A Class D liquor licence allows liquor to be delivered to customers who are at least 18
years of age and who do not appear to be intoxicated. Liquor can be delivered only to
places where liquor is allowed to be, and where a person is allowed to drink liquor.
The delivery person must ask for acceptable ID from anyone who is accepting the
delivery who appears to be under the age of 25.
If the person appears intoxicated, or if acceptable proof of age is not provided, the
delivery cannot be made.
You must know what licence your place of work has and follow the laws and policies for
that licence. - ANSWER-If you work in a liquor store with a Retail or General
Merchandise licence, liquor can be sold between 10:00 a.m. to 2:00 a.m.
If your store has a General Off-Sales licence, liquor can be sold between 10:00 a.m.
and 2:50 a.m.
A drug dealer in a licensed premises may: - ANSWER-spend a lot of time at your
workplace, but drink little or no liquor
frequently go out to the parking lot
frequently go to the bathroom
have many different people come to their table and stay only for a short time
have short meetings with people in the washroom, hallway, alleyway, parking lot, or car
carry a lot of cash
make and receive a lot of telephone calls
A licensee and their staff must not interfere in any way with AGLC Inspectors
performing their duties. The licensee is required to cooperate fully, including answering
all reasonable questions regarding the management and operation of the licensed
premises. - ANSWER-I cannot do anything to prevent, delay or get in the way of an
inspector who wants to look over my workplace, see the records, and take liquor
samples or anything else they need to do to complete their inspection.
I must truthfully answer all business-related questions asked by an inspector.
A licensee must allow AGLC Inspectors and officials to examine and make copies of all
liquor and gaming records, and if necessary, to remove records from the licensed
,premises for further review. - ANSWER-An inspector can make copies of any records or
papers that have to do with liquor sold or served at my place of work. The inspector is
allowed to take these away from my workplace. The inspector will give a receipt to the
owner, manager, supervisor on shift for anything that has been taken away.
A liquor licence controls whether a business is allowed to store and hold liquor, how the
liquor can be sold, if customers and guests can drink the liquor at the place that sells it
or if they must drink it somewhere else. - ANSWER-When a liquor licence is issued,
employers and special event hosts agree to obey all AGLC policies that apply to their
licence(s), as well as all federal, provincial and municipal laws.
A, B, C: 10:00 a.m. - 2:00 a.m - ANSWER-Issued for the sale and consumption of liquor
in premises open to the public.
Class C licences allow members and invited guests only.
Specific types of businesses or clubs may have different hours of sale. Businesses with
Class A, B or C licence may allow liquor to be consumed up to one hour after last call,
up to 3:00 a.m.
Ads must not be aimed at minors: - ANSWER-This includes using fairy tales, jingles,
nursery rhymes, musical themes, or fictional characters from children's books, etc.
Minors or people who appear to be under 18 years of age cannot be in any liquor
advertisement.
Well-known people (such as actors or athletes) or look-alikes who appeal to children or
minors cannot be used in liquor ads.
Advertising must support the legal, moderate, safe and responsible use of liquor. It
should also warn against drinking for the sake of getting intoxicated.
After alcohol enters the body, it begins to be absorbed instantly. It starts to affect the
brain and body. You might not see immediate signs that a person has had alcohol, but
the signs will become more noticeable as people drink more liquor. - ANSWER-When a
person drinks alcohol faster than their body can process or get rid of it, they become
intoxicated.
Alcohol can harm the developing baby. When alcohol passes from the mother's blood
into the baby's blood, it can damage and affect the growth of cells in the developing
baby. The spectrum of disorders related to alcohol use in pregnancy is referred to as
Fetal Alcohol Spectrum Disorder, or FASD. - ANSWER-FASD includes a range of
physical, mental and behavioural effects and learning disabilities, including difficulties
with language and impulse control. People with FASD may also have attention or
judgment problems. These disabilities could be few or many, and the effects could be
mild or severe.
FASD cannot be cured. The effects of alcohol exposure on the developing baby are
permanent and lifelong.
,Alcohol is a depressant. - ANSWER-This means that it acts on the brain and slows
down or stops body functions. Too much alcohol causes people to become intoxicated,
sleepy, or even pass out.
Alcohol might help you fall asleep, but it interferes with the quality of sleep. Alcohol
reduces the amount of restful sleep you get, making you feel more tired when you wake
up. - ANSWER-FACT:
Alcohol poisoning is an overdose of alcohol.
Signs of alcohol poisoning in an individual are: - ANSWER-cold and clammy (damp)
skin that may look pale or bluish in colour
they don't respond or wake up when you try to wake them (unresponsive)
they are not able to understand you, and you can't understand them if they try to speak
(incoherent)
they do not wake up while or after vomiting
unable to walk, stand or sit without help
loss of bladder and/or bowel control
shallow and slow breathing (8 breaths per minute or less) - or their breathing may stop
completely!
fast heartbeat, seizures or convulsions
Alcohol: - ANSWER-Slows your ability to react
Makes you less alert, slows your thinking and makes it difficult to concentrate
Makes decision-making and judgement difficult, making people less cautious
Can cause memory loss
Reduces senses of touch and hearing
Causes poor muscle coordination and control
Can affect the ability to focus vision (vision becomes blurry or less clear)
Can cause an over-reaction or exaggerated response to things or situations making
people less patient, more impulsive and/or more aggressive
All activities in places where liquor is served must be legal.
As part of your duty of care, you must not allow any activity to take place in your
business that: - ANSWER-could cause someone to be hurt
could be dangerous to anyone inside
could be dangerous to the public
If an activity is dangerous or has a risk of danger, you must report it to your supervisor
and/or step in immediately to help to stop it.
All liquor licenced businesses and special events must use legal liquor; they must buy
liquor from suppliers who are approved to sell it in Alberta.
, To protect the health of consumers and ensure the safety and quality of liquor products,
it is against the law to serve or sell illegal liquor to anyone.
You are not allowed to sell or serve liquor that ... - ANSWER-You are not allowed to sell
or serve liquor that ...
Was supplied from anywhere other than an AGLC-approved warehouse, a licensed
Alberta manufacturer, or an Alberta liquor store. Liquor that has been brought into
Alberta in any other way is illegal.
Has been produced illegally or has been adulterated by diluting the product, putting the
liquor product into new containers to conceal its true origin or adding any substance that
is not fit for or intended for human consumption. Licensees are allowed to mix liquor
products with ingredients such as spices, herbs, fruits or candy, add flavouring agents
(excluding cannabis) and create house-aged liquor products. See the Premises
Management - Liquor Service section of the Licensee Handbook for more information.
Has been infused with cannabis. Selling products infused with cannabis is still illegal in
Canada. Businesses and liquor service staff are not allowed to mix cannabis with
alcohol. The use of cannabis within licensed premises is not permitted.
Is home-made. Home-made liquor is NOT ALLOWED to be sold or served at any
licensed place or event. Home-made liquor can only be enjoyed in a private home. In
Alberta, home-made spirits of any kind are illegal.
You must be able to prove that the liquor you sell or serve was bought according to the
law. Be ready to show all of your receipts, invoices and records if the police, AGLC
Inspectors or if the venue owner/operator you are renting from asks to see proof of your
liquor purchases.
Also, industry staff who have become ProServe certified after January 1, 2014 are
required to recertify with ProServe if they: - ANSWER-give, sell, or supply liquor to a
minor;
sell or provide liquor to an intoxicated person, or permit an intoxicated person to
consume liquor
fail to ask for proof of age for persons who appear to be under 25 years of age.
Anyone working in a place where liquor is sold or served must co-operate with
inspectors and police officers at all times.
Inspectors may also: - ANSWER-Ask to see your liquor licence and require that it be
displayed in a place that is clearly visible.
Ask to see your records and papers that have to do with liquor or gaming.
Ask workers questions about the premises or how business is done.
Take samples of liquor from the premises or from any person in the licensed premises.
Interview and ask for ID from any person who (1) appears to be under 25 years of age;
(2) appears to be intoxicated; (3) is found in the licensed premises after the sale and
consumption of liquor have been required to cease; and
Seize ID from any person if the inspector has reasonable grounds to believe the ID is
fake or has been changed in some way.
1.5 oz. spirits X 40% alc./vol. = - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
12 oz. beer X 5% alc./vol. = - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
3 oz. fortified wine X 20% alc./vol. - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
5 oz. wine X 12% alc./vol. = - ANSWER-= 0.6 oz. (17.7 mL) pure alcohol
A Class D liquor licence allows liquor to be delivered to customers who are at least 18
years of age and who do not appear to be intoxicated. Liquor can be delivered only to
places where liquor is allowed to be, and where a person is allowed to drink liquor.
The delivery person must ask for acceptable ID from anyone who is accepting the
delivery who appears to be under the age of 25.
If the person appears intoxicated, or if acceptable proof of age is not provided, the
delivery cannot be made.
You must know what licence your place of work has and follow the laws and policies for
that licence. - ANSWER-If you work in a liquor store with a Retail or General
Merchandise licence, liquor can be sold between 10:00 a.m. to 2:00 a.m.
If your store has a General Off-Sales licence, liquor can be sold between 10:00 a.m.
and 2:50 a.m.
A drug dealer in a licensed premises may: - ANSWER-spend a lot of time at your
workplace, but drink little or no liquor
frequently go out to the parking lot
frequently go to the bathroom
have many different people come to their table and stay only for a short time
have short meetings with people in the washroom, hallway, alleyway, parking lot, or car
carry a lot of cash
make and receive a lot of telephone calls
A licensee and their staff must not interfere in any way with AGLC Inspectors
performing their duties. The licensee is required to cooperate fully, including answering
all reasonable questions regarding the management and operation of the licensed
premises. - ANSWER-I cannot do anything to prevent, delay or get in the way of an
inspector who wants to look over my workplace, see the records, and take liquor
samples or anything else they need to do to complete their inspection.
I must truthfully answer all business-related questions asked by an inspector.
A licensee must allow AGLC Inspectors and officials to examine and make copies of all
liquor and gaming records, and if necessary, to remove records from the licensed
,premises for further review. - ANSWER-An inspector can make copies of any records or
papers that have to do with liquor sold or served at my place of work. The inspector is
allowed to take these away from my workplace. The inspector will give a receipt to the
owner, manager, supervisor on shift for anything that has been taken away.
A liquor licence controls whether a business is allowed to store and hold liquor, how the
liquor can be sold, if customers and guests can drink the liquor at the place that sells it
or if they must drink it somewhere else. - ANSWER-When a liquor licence is issued,
employers and special event hosts agree to obey all AGLC policies that apply to their
licence(s), as well as all federal, provincial and municipal laws.
A, B, C: 10:00 a.m. - 2:00 a.m - ANSWER-Issued for the sale and consumption of liquor
in premises open to the public.
Class C licences allow members and invited guests only.
Specific types of businesses or clubs may have different hours of sale. Businesses with
Class A, B or C licence may allow liquor to be consumed up to one hour after last call,
up to 3:00 a.m.
Ads must not be aimed at minors: - ANSWER-This includes using fairy tales, jingles,
nursery rhymes, musical themes, or fictional characters from children's books, etc.
Minors or people who appear to be under 18 years of age cannot be in any liquor
advertisement.
Well-known people (such as actors or athletes) or look-alikes who appeal to children or
minors cannot be used in liquor ads.
Advertising must support the legal, moderate, safe and responsible use of liquor. It
should also warn against drinking for the sake of getting intoxicated.
After alcohol enters the body, it begins to be absorbed instantly. It starts to affect the
brain and body. You might not see immediate signs that a person has had alcohol, but
the signs will become more noticeable as people drink more liquor. - ANSWER-When a
person drinks alcohol faster than their body can process or get rid of it, they become
intoxicated.
Alcohol can harm the developing baby. When alcohol passes from the mother's blood
into the baby's blood, it can damage and affect the growth of cells in the developing
baby. The spectrum of disorders related to alcohol use in pregnancy is referred to as
Fetal Alcohol Spectrum Disorder, or FASD. - ANSWER-FASD includes a range of
physical, mental and behavioural effects and learning disabilities, including difficulties
with language and impulse control. People with FASD may also have attention or
judgment problems. These disabilities could be few or many, and the effects could be
mild or severe.
FASD cannot be cured. The effects of alcohol exposure on the developing baby are
permanent and lifelong.
,Alcohol is a depressant. - ANSWER-This means that it acts on the brain and slows
down or stops body functions. Too much alcohol causes people to become intoxicated,
sleepy, or even pass out.
Alcohol might help you fall asleep, but it interferes with the quality of sleep. Alcohol
reduces the amount of restful sleep you get, making you feel more tired when you wake
up. - ANSWER-FACT:
Alcohol poisoning is an overdose of alcohol.
Signs of alcohol poisoning in an individual are: - ANSWER-cold and clammy (damp)
skin that may look pale or bluish in colour
they don't respond or wake up when you try to wake them (unresponsive)
they are not able to understand you, and you can't understand them if they try to speak
(incoherent)
they do not wake up while or after vomiting
unable to walk, stand or sit without help
loss of bladder and/or bowel control
shallow and slow breathing (8 breaths per minute or less) - or their breathing may stop
completely!
fast heartbeat, seizures or convulsions
Alcohol: - ANSWER-Slows your ability to react
Makes you less alert, slows your thinking and makes it difficult to concentrate
Makes decision-making and judgement difficult, making people less cautious
Can cause memory loss
Reduces senses of touch and hearing
Causes poor muscle coordination and control
Can affect the ability to focus vision (vision becomes blurry or less clear)
Can cause an over-reaction or exaggerated response to things or situations making
people less patient, more impulsive and/or more aggressive
All activities in places where liquor is served must be legal.
As part of your duty of care, you must not allow any activity to take place in your
business that: - ANSWER-could cause someone to be hurt
could be dangerous to anyone inside
could be dangerous to the public
If an activity is dangerous or has a risk of danger, you must report it to your supervisor
and/or step in immediately to help to stop it.
All liquor licenced businesses and special events must use legal liquor; they must buy
liquor from suppliers who are approved to sell it in Alberta.
, To protect the health of consumers and ensure the safety and quality of liquor products,
it is against the law to serve or sell illegal liquor to anyone.
You are not allowed to sell or serve liquor that ... - ANSWER-You are not allowed to sell
or serve liquor that ...
Was supplied from anywhere other than an AGLC-approved warehouse, a licensed
Alberta manufacturer, or an Alberta liquor store. Liquor that has been brought into
Alberta in any other way is illegal.
Has been produced illegally or has been adulterated by diluting the product, putting the
liquor product into new containers to conceal its true origin or adding any substance that
is not fit for or intended for human consumption. Licensees are allowed to mix liquor
products with ingredients such as spices, herbs, fruits or candy, add flavouring agents
(excluding cannabis) and create house-aged liquor products. See the Premises
Management - Liquor Service section of the Licensee Handbook for more information.
Has been infused with cannabis. Selling products infused with cannabis is still illegal in
Canada. Businesses and liquor service staff are not allowed to mix cannabis with
alcohol. The use of cannabis within licensed premises is not permitted.
Is home-made. Home-made liquor is NOT ALLOWED to be sold or served at any
licensed place or event. Home-made liquor can only be enjoyed in a private home. In
Alberta, home-made spirits of any kind are illegal.
You must be able to prove that the liquor you sell or serve was bought according to the
law. Be ready to show all of your receipts, invoices and records if the police, AGLC
Inspectors or if the venue owner/operator you are renting from asks to see proof of your
liquor purchases.
Also, industry staff who have become ProServe certified after January 1, 2014 are
required to recertify with ProServe if they: - ANSWER-give, sell, or supply liquor to a
minor;
sell or provide liquor to an intoxicated person, or permit an intoxicated person to
consume liquor
fail to ask for proof of age for persons who appear to be under 25 years of age.
Anyone working in a place where liquor is sold or served must co-operate with
inspectors and police officers at all times.
Inspectors may also: - ANSWER-Ask to see your liquor licence and require that it be
displayed in a place that is clearly visible.
Ask to see your records and papers that have to do with liquor or gaming.
Ask workers questions about the premises or how business is done.
Take samples of liquor from the premises or from any person in the licensed premises.
Interview and ask for ID from any person who (1) appears to be under 25 years of age;
(2) appears to be intoxicated; (3) is found in the licensed premises after the sale and
consumption of liquor have been required to cease; and
Seize ID from any person if the inspector has reasonable grounds to believe the ID is
fake or has been changed in some way.
