Assignment 2 Semester 2 2025
Unique Number:
Due Date: September 2025
LISTENING AND MANAGERIAL INVOLVEMENT IN LEARNING GAPS: THE CASE OF
SAM MALULEKE
INTRODUCTION
In any organisation, listening is an essential skill that managers must develop if they want to
lead effectively. Listening is not only about hearing the words that employees say but also
about understanding their concerns, feelings, and needs. Poor listening can create distance
between managers and employees and can worsen problems of communication, teamwork,
and morale. This essay analyses the case of Sam Maluleke, an accounting manager in the
Financial Division of the Department of National Education. It evaluates whether Sam is a
good listener, explores ways to overcome his weaknesses in listening, and reflects on
whether Sam should have been more directly involved in addressing the learning and social
gap of his employee, Brian.
The discussion links the case to principles of human resource management, leadership, and
organisational behaviour. It draws on Van der Westhuizen (2021), who explains the role of
management in building strong human relations, developing employee potential, and
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