MIS Chapter 1 Exam Questions
with 100% Correct Answers
Which of the following is a service provided by the Internet that uses universally
accepted standards for storing, retrieving, formatting, and displaying information in a
page format?
A) HTML
B) The World Wide Web
C) E-mail
D) An extranet
E) FTP - Answer-B
Which of the following is a private corporate network extended to authorized users
outside the organization?
A) An intranet
B) The World Wide Web
C) The Internet
D) An extranet
E) FTP - Answer-D
Which of the following deals with behavioral issues as well as technical issues
surrounding the development, use, and impact of information systems used by
managers and employees in the firm?
A) Information systems literacy
B) Information systems architecture
C) Business processes
D) Information technology infrastructure
E) Management information systems - Answer-E
Which field of study focuses on both a behavioral and technical understanding of
information systems?
A) Sociology
B) Operations research
C) Economics
D) Behavioral computing
E) Management information systems - Answer-E
,Information technology (IT) consists of all hardware and software that a firm needs to
use in order to achieve its business objectives.
A) TRUE
B) FALSE - Answer-A
Computers and programs are the only things required to produce the information an
organization needs.
A) TRUE
B) FALSE - Answer-B
Which of the following is not one of the six strategic business objectives of information
systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival - Answer-D
Verizon's use of a web-based digital dashboard to provide managers with precise real-
time information enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers - Answer-B
Which of the following may lead to competitive advantage?
1. New products, services, and business models
2. Charging less for superior products
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and 3 - Answer-E
, A firm that invests in an information system because it is a necessity of doing business
does so because it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival - Answer-E
The Mandarin Oriental's use of computer systems to keep track of guests' preferences
is an example of which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence - Answer-D
Competitors were seeking which of the following business objectives when they rushed
to provide ATMs after Citibank introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making - Answer-C
Which of the following is the key business metric behind the technologies implemented
by Kroger, as discussed in the chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
E) Reduced cost of supplies - Answer-A
Which of the following is an example of a business using information systems to create
a new product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of guest preferences
C) Verizon's use of a web-based digital dashboard to provide real-time company
information for managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage temperatures - Answer-D
Walmart exemplifies the power of information systems coupled with state-of-the-art
business practices and supportive management to achieve which of the following?
A) New products and services
B) Operational efficiency
C) Survival
with 100% Correct Answers
Which of the following is a service provided by the Internet that uses universally
accepted standards for storing, retrieving, formatting, and displaying information in a
page format?
A) HTML
B) The World Wide Web
C) E-mail
D) An extranet
E) FTP - Answer-B
Which of the following is a private corporate network extended to authorized users
outside the organization?
A) An intranet
B) The World Wide Web
C) The Internet
D) An extranet
E) FTP - Answer-D
Which of the following deals with behavioral issues as well as technical issues
surrounding the development, use, and impact of information systems used by
managers and employees in the firm?
A) Information systems literacy
B) Information systems architecture
C) Business processes
D) Information technology infrastructure
E) Management information systems - Answer-E
Which field of study focuses on both a behavioral and technical understanding of
information systems?
A) Sociology
B) Operations research
C) Economics
D) Behavioral computing
E) Management information systems - Answer-E
,Information technology (IT) consists of all hardware and software that a firm needs to
use in order to achieve its business objectives.
A) TRUE
B) FALSE - Answer-A
Computers and programs are the only things required to produce the information an
organization needs.
A) TRUE
B) FALSE - Answer-B
Which of the following is not one of the six strategic business objectives of information
systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival - Answer-D
Verizon's use of a web-based digital dashboard to provide managers with precise real-
time information enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers - Answer-B
Which of the following may lead to competitive advantage?
1. New products, services, and business models
2. Charging less for superior products
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and 3 - Answer-E
, A firm that invests in an information system because it is a necessity of doing business
does so because it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival - Answer-E
The Mandarin Oriental's use of computer systems to keep track of guests' preferences
is an example of which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence - Answer-D
Competitors were seeking which of the following business objectives when they rushed
to provide ATMs after Citibank introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making - Answer-C
Which of the following is the key business metric behind the technologies implemented
by Kroger, as discussed in the chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
E) Reduced cost of supplies - Answer-A
Which of the following is an example of a business using information systems to create
a new product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of guest preferences
C) Verizon's use of a web-based digital dashboard to provide real-time company
information for managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage temperatures - Answer-D
Walmart exemplifies the power of information systems coupled with state-of-the-art
business practices and supportive management to achieve which of the following?
A) New products and services
B) Operational efficiency
C) Survival
