NAHAM Questions and Verified Answers
DATA INTEGRITY
Ans: THE PROCESS OF INSURING THAT DATA IS CONSISTENT AND
CORRECT.
JCAHO
Ans: A.K.A. THE JOINT COMISSION
FUTURE DEVELOPMENT
Ans: NAHAM MODEL INCLUDES STATISTICAL REPORTING
SIX SIGMA
Ans: A HIGHLY DISCIPLINED METHOD FOR IMPROVING PROCESS.
COMPLIANCE
Ans: PERFORMANCE ACCORDING TO STANDARDS.
COMPETENCE
Ans: THE STATE OF BEING ADEQUTELY QUALIFIED.
PASSIVE
Ans: CUSTOMER FEEDBACK FORM A CONVERSATION WITH A PATIENT.
ACTIVE
Ans: CUSTOMER FEEDBACK OBTAINED FROM A SURVEY.
FOCUS PDCA
Ans: ALSO KNOWN AS THE DEMING CYCLE.
BENCHMARKING
Ans: AN IMPROVEMENT TOOL TO COMPARE PERFORMANCE TO
ANOTHER ORGANIZATION.