STATE FARM AUTO ADJUSTER EXAM SCRIPT 2025/2026
QUESTIONS AND ANSWERS GRADED A++
✔✔Magnuson - Moss Act - ✔✔Manufacturer cannot void a warranty if aftermarket parts
are used as long as the aftermarket parts meet or exceed the manufacturer's
specifications.
✔✔Masking - ✔✔Protecting an area from paint application. Typically masking is a
covered operation for most painting, but occasionally we will have to cover additional
masking.
✔✔NAGS - ✔✔National Auto Glass Specifications
✔✔National Auto Glass Specifications - ✔✔Aftermarket glass, gennerally heavily
discounted and usually cheaper than OEM glass.
✔✔OTH - ✔✔Other than Hail
✔✔Other than hail - ✔✔This is when damage on the vehicle is obviously not caused by
hail.. It is important to remember. Hail will not scratch paint.
✔✔Overlap - ✔✔Overlap pertaining to estimatics occurs when two adjacent panels will
share common procedures such as masking for prep. An example of overlap would be a
hood and fender panel requiring refinishing. The hood would be the first major panel on
the estimate and the fender would follow with a 0.4 deduction to account or the overlap
time The 0.4 hr accounts for prep and masking which is removed from the operation of
refinishing because the panels are adjacent.
It is important to understand overlap because the estimatic software will remove overlap
as the estimate is being created.
✔✔P-Pages - ✔✔Procedure Pages
✔✔Procedure Pages - ✔✔Where you would find what is included in a R&R operation.
✔✔Panel - ✔✔Refers to an exterior panel, such as a hood or fender. It could be plastic,
fiberglass, or metal.
✔✔Paint code - ✔✔Found on the firewall or inside the drivers side door. This defines
the manufactured paint color. Important for distinguishing between two and three stage
paints.
✔✔PCP's - ✔✔Prevailing Competitive Prices
, ✔✔Prevailing Competitive Prices - ✔✔Prices charged by not less than a majority of the
repair market. PCP's are used to develop the practices when determining prices for
body, mechanical and refinishing labor hour wages.
✔✔PDR - ✔✔Paint less Dent Repair
✔✔Paintless Dent Repair - ✔✔Some hail dents can be removed with this technique if
access is availablr and the dent is small. This is possible bcause hail will not scratch
paint.
✔✔policy holder - ✔✔one who owns the insurance policy
✔✔Practices - ✔✔Guideline set up that has averaged rates, supply costs, and contact
numbers for that particular region.
✔✔Pre loss condition - ✔✔Condition in which the vehicle was in just prior to the loss.
✔✔RF - ✔✔Refinish
✔✔Refinish - ✔✔A fancy way to say paint the panel. It includes all operations required
to refinish the panel. Such as finish sanding, priming, and spraying.
✔✔Rope - ✔✔Roping is done to pull back a rubber reveal molding around a windshield
or back glass. Long Expansion item.
✔✔RP - ✔✔Repair
✔✔Repair - ✔✔When a part can be fixed we must use the RP opertaion. This iperation
will always require you to input an hour estimate based upon your judgement. The
repair process can include operations such as hammering, pulling, grinding, filling, and
rough sanding.
✔✔R&I - ✔✔Remove and Install
✔✔Remove and Install - ✔✔Remove identified par then reinstall the same part. Ex: To
repair the left fender, we must first R&I the parking lamp and the side molding.
✔✔R&R - ✔✔remove and replace
✔✔Remove and Replace - ✔✔Remove the identified part and replace it with a new part.
✔✔Salvage - ✔✔A vehicles value if sold is is at a salvage auction. Smount is
determined by a salvage vendor.
QUESTIONS AND ANSWERS GRADED A++
✔✔Magnuson - Moss Act - ✔✔Manufacturer cannot void a warranty if aftermarket parts
are used as long as the aftermarket parts meet or exceed the manufacturer's
specifications.
✔✔Masking - ✔✔Protecting an area from paint application. Typically masking is a
covered operation for most painting, but occasionally we will have to cover additional
masking.
✔✔NAGS - ✔✔National Auto Glass Specifications
✔✔National Auto Glass Specifications - ✔✔Aftermarket glass, gennerally heavily
discounted and usually cheaper than OEM glass.
✔✔OTH - ✔✔Other than Hail
✔✔Other than hail - ✔✔This is when damage on the vehicle is obviously not caused by
hail.. It is important to remember. Hail will not scratch paint.
✔✔Overlap - ✔✔Overlap pertaining to estimatics occurs when two adjacent panels will
share common procedures such as masking for prep. An example of overlap would be a
hood and fender panel requiring refinishing. The hood would be the first major panel on
the estimate and the fender would follow with a 0.4 deduction to account or the overlap
time The 0.4 hr accounts for prep and masking which is removed from the operation of
refinishing because the panels are adjacent.
It is important to understand overlap because the estimatic software will remove overlap
as the estimate is being created.
✔✔P-Pages - ✔✔Procedure Pages
✔✔Procedure Pages - ✔✔Where you would find what is included in a R&R operation.
✔✔Panel - ✔✔Refers to an exterior panel, such as a hood or fender. It could be plastic,
fiberglass, or metal.
✔✔Paint code - ✔✔Found on the firewall or inside the drivers side door. This defines
the manufactured paint color. Important for distinguishing between two and three stage
paints.
✔✔PCP's - ✔✔Prevailing Competitive Prices
, ✔✔Prevailing Competitive Prices - ✔✔Prices charged by not less than a majority of the
repair market. PCP's are used to develop the practices when determining prices for
body, mechanical and refinishing labor hour wages.
✔✔PDR - ✔✔Paint less Dent Repair
✔✔Paintless Dent Repair - ✔✔Some hail dents can be removed with this technique if
access is availablr and the dent is small. This is possible bcause hail will not scratch
paint.
✔✔policy holder - ✔✔one who owns the insurance policy
✔✔Practices - ✔✔Guideline set up that has averaged rates, supply costs, and contact
numbers for that particular region.
✔✔Pre loss condition - ✔✔Condition in which the vehicle was in just prior to the loss.
✔✔RF - ✔✔Refinish
✔✔Refinish - ✔✔A fancy way to say paint the panel. It includes all operations required
to refinish the panel. Such as finish sanding, priming, and spraying.
✔✔Rope - ✔✔Roping is done to pull back a rubber reveal molding around a windshield
or back glass. Long Expansion item.
✔✔RP - ✔✔Repair
✔✔Repair - ✔✔When a part can be fixed we must use the RP opertaion. This iperation
will always require you to input an hour estimate based upon your judgement. The
repair process can include operations such as hammering, pulling, grinding, filling, and
rough sanding.
✔✔R&I - ✔✔Remove and Install
✔✔Remove and Install - ✔✔Remove identified par then reinstall the same part. Ex: To
repair the left fender, we must first R&I the parking lamp and the side molding.
✔✔R&R - ✔✔remove and replace
✔✔Remove and Replace - ✔✔Remove the identified part and replace it with a new part.
✔✔Salvage - ✔✔A vehicles value if sold is is at a salvage auction. Smount is
determined by a salvage vendor.
