SHRM CP 2026 EXAM QUESTIONS
AND ANSWERS
An American multinational corporation known for its big, premium-priced
ultrasound scanners (designed for use in U.S. hospitals) introduces a cheaper and
portable version in emerging markets. The portable scanner also creates new
markets in the U.S., for example, in small hospitals and for immobile patients.
What globalization force does this exemplify? - Correct Answer -Reverse
Innovation
What challenge to effective cross-cultural communication is faced by an
organization that believes that its way is the best way and that lacks interest in
other ways of reaching a goal? - Correct Answer -Cultural Ethnocentrism
Which recruitment metric can help to assess the economic value of filling an open
position? - Correct Answer -Cost per hire
Which is an advantage of having job descriptions in a global environment? -
Correct Answer -They expedite forecasting of current and projected staffing.
©COPYRIGHT 2025 ALL RIGHTS RESERVED 1
,A salesperson takes a personal phone call while a customer needs help. Which is
the best approach the supervisor should take when providing feedback to the
salesperson? - Correct Answer -Discuss the incident with the salesperson
immediately and in private, reminding them of policy on personal phone calls.
When designing training for any new technology system, which activities will have
the greatest impact on knowledge retention? - Correct Answer -Demonstration and
structured exercises
A company identifies a need for training on unlawful harassment for front-line
supervisors as one aspect of an OED intervention. Which best describes the
organizational impact of this activity? - Correct Answer -Risk will be mitigated
because front-line supervisors will be equipped to recognize, correct, and report
harassing behaviors.
Which is the best example of indirect compensation? - Correct Answer -Granting
compensatory time off to a salaried employee for extra hours worked
Which solution would best resolve a growing problem with absenteeism? - Correct
Answer -Administering the organization's attendance policy consistently
Which statement best describes how HR can enhance its social media policies? -
Correct Answer -Gather information from throughout the organization about
possible risks.
©COPYRIGHT 2025 ALL RIGHTS RESERVED 2
, An expatriate has transferred to another country for a temporary assignment. She
assumes that her colleagues in the new location will value timeliness just as her
colleagues in the home country do. Therefore, she interprets the slow response to
e-mails and requests in the host country as unprofessional. She becomes frustrated
with her colleagues, inhibiting collaboration and the development of relationships
among her new team. This example indicates a lack of understanding and
exploration of what type of culture? - Correct Answer -National Culture
Which best describes the benefit of using an employee resource group (ERG) for
an organization looking to expand global market share? - Correct Answer -ERGs
provide valuable insights into the needs of the organization's diverse markets.
A global organization implements a clothing policy that sets general guidelines for
a neat appearance and safety in the workplace but allows regional management to
issue appropriate expectations for the local operations. Which does this action
illustrate? - Correct Answer -Cultural relativism
Which should be the first step in creating an organization's philanthropic strategy
as part of its corporate social responsibility (CSR) strategy? - Correct Answer -
Aligning philanthropic activities with strategy and values
Which court case established the criteria for disparate impact? - Correct Answer -
Griggs v. Duke Power
©COPYRIGHT 2025 ALL RIGHTS RESERVED 3
AND ANSWERS
An American multinational corporation known for its big, premium-priced
ultrasound scanners (designed for use in U.S. hospitals) introduces a cheaper and
portable version in emerging markets. The portable scanner also creates new
markets in the U.S., for example, in small hospitals and for immobile patients.
What globalization force does this exemplify? - Correct Answer -Reverse
Innovation
What challenge to effective cross-cultural communication is faced by an
organization that believes that its way is the best way and that lacks interest in
other ways of reaching a goal? - Correct Answer -Cultural Ethnocentrism
Which recruitment metric can help to assess the economic value of filling an open
position? - Correct Answer -Cost per hire
Which is an advantage of having job descriptions in a global environment? -
Correct Answer -They expedite forecasting of current and projected staffing.
©COPYRIGHT 2025 ALL RIGHTS RESERVED 1
,A salesperson takes a personal phone call while a customer needs help. Which is
the best approach the supervisor should take when providing feedback to the
salesperson? - Correct Answer -Discuss the incident with the salesperson
immediately and in private, reminding them of policy on personal phone calls.
When designing training for any new technology system, which activities will have
the greatest impact on knowledge retention? - Correct Answer -Demonstration and
structured exercises
A company identifies a need for training on unlawful harassment for front-line
supervisors as one aspect of an OED intervention. Which best describes the
organizational impact of this activity? - Correct Answer -Risk will be mitigated
because front-line supervisors will be equipped to recognize, correct, and report
harassing behaviors.
Which is the best example of indirect compensation? - Correct Answer -Granting
compensatory time off to a salaried employee for extra hours worked
Which solution would best resolve a growing problem with absenteeism? - Correct
Answer -Administering the organization's attendance policy consistently
Which statement best describes how HR can enhance its social media policies? -
Correct Answer -Gather information from throughout the organization about
possible risks.
©COPYRIGHT 2025 ALL RIGHTS RESERVED 2
, An expatriate has transferred to another country for a temporary assignment. She
assumes that her colleagues in the new location will value timeliness just as her
colleagues in the home country do. Therefore, she interprets the slow response to
e-mails and requests in the host country as unprofessional. She becomes frustrated
with her colleagues, inhibiting collaboration and the development of relationships
among her new team. This example indicates a lack of understanding and
exploration of what type of culture? - Correct Answer -National Culture
Which best describes the benefit of using an employee resource group (ERG) for
an organization looking to expand global market share? - Correct Answer -ERGs
provide valuable insights into the needs of the organization's diverse markets.
A global organization implements a clothing policy that sets general guidelines for
a neat appearance and safety in the workplace but allows regional management to
issue appropriate expectations for the local operations. Which does this action
illustrate? - Correct Answer -Cultural relativism
Which should be the first step in creating an organization's philanthropic strategy
as part of its corporate social responsibility (CSR) strategy? - Correct Answer -
Aligning philanthropic activities with strategy and values
Which court case established the criteria for disparate impact? - Correct Answer -
Griggs v. Duke Power
©COPYRIGHT 2025 ALL RIGHTS RESERVED 3
