PANERA TEAM LEAD CERTIFICATION TEST 2025 QUESTIONS WITH 100% CORRECT
ANSWERS!!
(T/F) Shadowing requires the trainer to both demonstrate a task and explain to the trainee what they
are doing at the same time. - (ANSWER)True
What are the four key elements of training? - (ANSWER)1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? - (ANSWER)MIC & Departing
Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when training someone. -
(ANSWER)True
Which statement is TRUE about the cafe's goal to keep items in stock? - (ANSWER)My zone should stay
100% stocked in all products through at least 2 PM.
When training, where do you find the goals for each station? - (ANSWER)On the first page of the training
plan
(T/F) When training in a service position, it's okay to start with trainees doing the physical tasks while
the Team Lead interacts with guests. - (ANSWER)True
How does the rule of "more than 2, I'm calling you" apply to Team Leads? - (ANSWER)Delegating if
aware of more than 2 tasks to complete in longer than 60 secs
What is the 60-second rule for Team Leads? - (ANSWER)If you can't do it yourself in less than 60 secs,
delegate it to someone else
ANSWERS!!
(T/F) Shadowing requires the trainer to both demonstrate a task and explain to the trainee what they
are doing at the same time. - (ANSWER)True
What are the four key elements of training? - (ANSWER)1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? - (ANSWER)MIC & Departing
Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when training someone. -
(ANSWER)True
Which statement is TRUE about the cafe's goal to keep items in stock? - (ANSWER)My zone should stay
100% stocked in all products through at least 2 PM.
When training, where do you find the goals for each station? - (ANSWER)On the first page of the training
plan
(T/F) When training in a service position, it's okay to start with trainees doing the physical tasks while
the Team Lead interacts with guests. - (ANSWER)True
How does the rule of "more than 2, I'm calling you" apply to Team Leads? - (ANSWER)Delegating if
aware of more than 2 tasks to complete in longer than 60 secs
What is the 60-second rule for Team Leads? - (ANSWER)If you can't do it yourself in less than 60 secs,
delegate it to someone else
