NCOA EXAM | QUESTIONS AND
ANSWERS | NEW 2025 VERSION
| 100% CORRECT
Conflict Management: What are sources of Conflict? - Answer- 1. Communications 2.
Interests 3. Structural (Size, participation, line-staff distinctions, rewards, resource
interdependence)
Conflict Management: What defines Personal Behaviors? - Answer- Values,
Perceptions, Personalities, and worldviews.
Conflict Management: What are high context cultures? - Answer- Close connections
that existed for a long time.
Conflict Management: What are low context cultures? - Answer- rely on extensive
interactions and communications to ensure behaviors, beliefs, and ideas are
understood.
Conflict Management: How do you prevent conflicts from escalating? - Answer-
Consider your variables. Who you are dealing with, the steaks (what you may gain or
lose) and the situation (how critical is the situation)
Conflict Management: What are the five Conflict Management styles? - Answer- 1.
Competing (or Forcing) 2. Collaboration 3. Compromising 4. Accommodating 5.
Avoiding
Negotiations: What is distributive? - Answer- Create Adversaries. Want to win. Apply
pressure. Only YOU want to WIN. Good cop-bad Cop. Highball-Lowball.
Negotiations: What is Integrative? - Answer- Build Relationships. Goal is wise decision.
Use reason. Win/Win opportunities. Both interests at heart.
Negotiations: What is Active Listening? - Answer- Minimal Encouragements;
Paraphrasing; Emotional Labeling; Mirroring; Open-Ended Questions; "I" Messages;
Effective Pauses
Negotiations: What is readiness and ripeness? - Answer- Both parties decide it is better
to negotiate than to continue a conflict.
Negotiations: What is Cooperative Negotiation Strategy (CNS)? - Answer- Concentrates
on the problem, the process, and the relationships.
,Negotiations: What is the Best alternative to Negotiated Agreements (BATNA)? -
Answer- What the negotiator has and is able to execute independently of the other
negotiating party.
Negotiations: What is reservation point or bottom line? - Answer- Least favorable option
for either side.
Negotiations: What is an example of Bargaining Range or Zone of Possible Agreement
(ZOPA)? - Answer- Buying a car, you may not want to go above $12K and the dealer
won't go below $19K so the ZOPA is between the $12K and the $19K.
Negotiations: What are the 5-steps of the CNS process? - Answer- Step 1: Positions
Step 2: Interests Step 3: BATNA Step 4: Brainstorming Step 5: Solution
Leader Influence: Define Followership. - Answer- One in the service of another; one that
follows the opinions or teachings of another; one that imitates another.
Leader Influence: What are two very important components of followership? - Answer-
Provide feedback to their leaders and give advice to their leaders.
Leader Influence: What are the five essential qualities of effective followership? -
Answer- 1. Self-Management 2. Committed 3. Competent 4. Integrity 5. Initiative
Leader Influence: What is effective feedback and advice? - Answer- Consistent,
objective and sensitive to the stated purpose.; Can be positive or negative.; Should be
specific rather than general.; Adhere to the following feedback advice to increase
success.
Leader Influence: What is developing as a leader to lead Airman? - Answer- "True
North" Stand for something or you will fall for anything.
Leader Influence: What are the five areas essential for personal and professional
leadership? - Answer- 1. Self-awareness 2. Values and principles 3. Motivation 4.
Support Teams 5. Integrated Life
Leader Influence: As a leader, what must you focus on? - Answer- The mission of the
unit/organization and leading the people within the organization.
Leader Influence: What three skills to you need in order to take people from their current
state to a better, more effective state? - Answer- DAC - Diagnose, Adapt, and
Communicate.
Leader Influence: Using DAC, What is Diagnosing? - Answer- What the situation is now
and what can be reasonably expected to be in the future. Identify the status of the
people/environment especially when you are new.
, Leader Influence: Using DAC, What is Adapting? - Answer- Adapt leadership style to
match.
Leader Influence: Using DAC, What is Communicating? - Answer- Being able to
Communicate.
Leader Influence: What is Position Power? - Answer- Coercive Power, Connection
Power and Reward Power.
Leader Influence: What is legitimate power? - Answer- Use of rank and title.
Leader Influence: What is personal power? - Answer- How followers view you. Referent
power, information power, and expert power.
EO/Human Relations: What is the relationship between two or more people? - Answer-
Human Relations.
EO/Human Relations: Who does AF Equal Opportunity and Treatment (EOT) Policy
apply to? - Answer- Military.
EO/Human Relations: Who does AF Equal Employment Opportunity (EEO) Policy apply
to? - Answer- Civilians.
EO/Human Relations: What is unlawful discrimination? - Answer- Discrimination based
on color, national origin, race, religion, or sex not authorized by law.
EO/Human Relations: What is lawful discrimination? - Answer- the Military lawfully
discriminates based on age, sex, AFSC, education, etc.
EO/Human Relations: What is the Affirmative Employment Program (AEP) designed
for? - Answer- Designed to facilitate opportunities for the employment and advancement
of underrepresented groups in the work force.
EO/Human Relations: What are two types of unlawful discrimination? - Answer- Person
- An individual person does it; Systemic - Organization "the man"
EO/Human Relations: What are the two types of complaint processes for sexual
harassment? - Answer- Formal and Informal
Resource Stewardship: What is Resource Stewardship? - Answer- Careful and
responsible management of resources under one's control.
Resource Stewardship: What is Personnel? - Answer- Most valuable resource.
ANSWERS | NEW 2025 VERSION
| 100% CORRECT
Conflict Management: What are sources of Conflict? - Answer- 1. Communications 2.
Interests 3. Structural (Size, participation, line-staff distinctions, rewards, resource
interdependence)
Conflict Management: What defines Personal Behaviors? - Answer- Values,
Perceptions, Personalities, and worldviews.
Conflict Management: What are high context cultures? - Answer- Close connections
that existed for a long time.
Conflict Management: What are low context cultures? - Answer- rely on extensive
interactions and communications to ensure behaviors, beliefs, and ideas are
understood.
Conflict Management: How do you prevent conflicts from escalating? - Answer-
Consider your variables. Who you are dealing with, the steaks (what you may gain or
lose) and the situation (how critical is the situation)
Conflict Management: What are the five Conflict Management styles? - Answer- 1.
Competing (or Forcing) 2. Collaboration 3. Compromising 4. Accommodating 5.
Avoiding
Negotiations: What is distributive? - Answer- Create Adversaries. Want to win. Apply
pressure. Only YOU want to WIN. Good cop-bad Cop. Highball-Lowball.
Negotiations: What is Integrative? - Answer- Build Relationships. Goal is wise decision.
Use reason. Win/Win opportunities. Both interests at heart.
Negotiations: What is Active Listening? - Answer- Minimal Encouragements;
Paraphrasing; Emotional Labeling; Mirroring; Open-Ended Questions; "I" Messages;
Effective Pauses
Negotiations: What is readiness and ripeness? - Answer- Both parties decide it is better
to negotiate than to continue a conflict.
Negotiations: What is Cooperative Negotiation Strategy (CNS)? - Answer- Concentrates
on the problem, the process, and the relationships.
,Negotiations: What is the Best alternative to Negotiated Agreements (BATNA)? -
Answer- What the negotiator has and is able to execute independently of the other
negotiating party.
Negotiations: What is reservation point or bottom line? - Answer- Least favorable option
for either side.
Negotiations: What is an example of Bargaining Range or Zone of Possible Agreement
(ZOPA)? - Answer- Buying a car, you may not want to go above $12K and the dealer
won't go below $19K so the ZOPA is between the $12K and the $19K.
Negotiations: What are the 5-steps of the CNS process? - Answer- Step 1: Positions
Step 2: Interests Step 3: BATNA Step 4: Brainstorming Step 5: Solution
Leader Influence: Define Followership. - Answer- One in the service of another; one that
follows the opinions or teachings of another; one that imitates another.
Leader Influence: What are two very important components of followership? - Answer-
Provide feedback to their leaders and give advice to their leaders.
Leader Influence: What are the five essential qualities of effective followership? -
Answer- 1. Self-Management 2. Committed 3. Competent 4. Integrity 5. Initiative
Leader Influence: What is effective feedback and advice? - Answer- Consistent,
objective and sensitive to the stated purpose.; Can be positive or negative.; Should be
specific rather than general.; Adhere to the following feedback advice to increase
success.
Leader Influence: What is developing as a leader to lead Airman? - Answer- "True
North" Stand for something or you will fall for anything.
Leader Influence: What are the five areas essential for personal and professional
leadership? - Answer- 1. Self-awareness 2. Values and principles 3. Motivation 4.
Support Teams 5. Integrated Life
Leader Influence: As a leader, what must you focus on? - Answer- The mission of the
unit/organization and leading the people within the organization.
Leader Influence: What three skills to you need in order to take people from their current
state to a better, more effective state? - Answer- DAC - Diagnose, Adapt, and
Communicate.
Leader Influence: Using DAC, What is Diagnosing? - Answer- What the situation is now
and what can be reasonably expected to be in the future. Identify the status of the
people/environment especially when you are new.
, Leader Influence: Using DAC, What is Adapting? - Answer- Adapt leadership style to
match.
Leader Influence: Using DAC, What is Communicating? - Answer- Being able to
Communicate.
Leader Influence: What is Position Power? - Answer- Coercive Power, Connection
Power and Reward Power.
Leader Influence: What is legitimate power? - Answer- Use of rank and title.
Leader Influence: What is personal power? - Answer- How followers view you. Referent
power, information power, and expert power.
EO/Human Relations: What is the relationship between two or more people? - Answer-
Human Relations.
EO/Human Relations: Who does AF Equal Opportunity and Treatment (EOT) Policy
apply to? - Answer- Military.
EO/Human Relations: Who does AF Equal Employment Opportunity (EEO) Policy apply
to? - Answer- Civilians.
EO/Human Relations: What is unlawful discrimination? - Answer- Discrimination based
on color, national origin, race, religion, or sex not authorized by law.
EO/Human Relations: What is lawful discrimination? - Answer- the Military lawfully
discriminates based on age, sex, AFSC, education, etc.
EO/Human Relations: What is the Affirmative Employment Program (AEP) designed
for? - Answer- Designed to facilitate opportunities for the employment and advancement
of underrepresented groups in the work force.
EO/Human Relations: What are two types of unlawful discrimination? - Answer- Person
- An individual person does it; Systemic - Organization "the man"
EO/Human Relations: What are the two types of complaint processes for sexual
harassment? - Answer- Formal and Informal
Resource Stewardship: What is Resource Stewardship? - Answer- Careful and
responsible management of resources under one's control.
Resource Stewardship: What is Personnel? - Answer- Most valuable resource.
