AA/ENVOY CSA TRAINING UPDATED Exam Questions (2025) Complete Ex
Questions and Answers | already graded A+
1. What are the main two keypads? Main Gates Keypad and
Main ticket Counter key-
pad
2. How often does quick sign-in keypad expire? 45 days
3. How do you access the AAdvantage/Frequent Flyer Ctrl F
Keypad?
4. What is the entry to FLIFO? Alt F
5. How do you access the Useful Keypad? CTRL U
6. What is the entry to access the Retrieve PNR Entry? CTRL R
7. What entry allows the user to toggle between differ- Alt Tab
ent applications?
8. What is the command to Retrieve a PNR Shift R
9. What is the Entry to Ignore a PNR when you are fin- Shift X
ished working?
10. What does CTRL R access? Reservation Keypad
11. How do you add/change/delete remarks? CTRl R, F6
12. What are the first steps in adding an SSR code to a CTRL R, F7
PNR?
13. From a displayed PNR what is the entry displays spe- Shift D
cific elements?
14. What is the entry to display the itinerary? Shift D, Opt 11
, AA/ENVOY CSA TRAINING UPDATED Exam Questions (2025) Complete Ex
Questions and Answers | already graded A+
15. What entry displays the name field? Shift D, Opt 16
16. List 2 ways to retrieve a PNR Confirmation number or
flight number and last
name?
17. What does Open CI stand for? Status of Flight
18. What is a through flight? More than 1 aircraft but
the same flight number
19. How do you display the seat map? Assigned no smoking
20. How do you access the PBT or ACS Flight Status Ctrl A, Ctrl C, F7
21. What is the entry and option to display the itinerary? Shift D, Option 11
22. List 2 ways to retrieve a PNR? Confirmation code or
flight number and last
name
23. Airport Check-in System ACS
24. list 2 ways to check in a passenger? CTRL C or CTRL G, F7
25. What is a THROUGH FLIGHT More than 1 aircraft but
same flight number
26. What does LCL On stand for? Local on board
27. What does TTL On stand for? Total on board
28. What does CI stand for? Check in
Questions and Answers | already graded A+
1. What are the main two keypads? Main Gates Keypad and
Main ticket Counter key-
pad
2. How often does quick sign-in keypad expire? 45 days
3. How do you access the AAdvantage/Frequent Flyer Ctrl F
Keypad?
4. What is the entry to FLIFO? Alt F
5. How do you access the Useful Keypad? CTRL U
6. What is the entry to access the Retrieve PNR Entry? CTRL R
7. What entry allows the user to toggle between differ- Alt Tab
ent applications?
8. What is the command to Retrieve a PNR Shift R
9. What is the Entry to Ignore a PNR when you are fin- Shift X
ished working?
10. What does CTRL R access? Reservation Keypad
11. How do you add/change/delete remarks? CTRl R, F6
12. What are the first steps in adding an SSR code to a CTRL R, F7
PNR?
13. From a displayed PNR what is the entry displays spe- Shift D
cific elements?
14. What is the entry to display the itinerary? Shift D, Opt 11
, AA/ENVOY CSA TRAINING UPDATED Exam Questions (2025) Complete Ex
Questions and Answers | already graded A+
15. What entry displays the name field? Shift D, Opt 16
16. List 2 ways to retrieve a PNR Confirmation number or
flight number and last
name?
17. What does Open CI stand for? Status of Flight
18. What is a through flight? More than 1 aircraft but
the same flight number
19. How do you display the seat map? Assigned no smoking
20. How do you access the PBT or ACS Flight Status Ctrl A, Ctrl C, F7
21. What is the entry and option to display the itinerary? Shift D, Option 11
22. List 2 ways to retrieve a PNR? Confirmation code or
flight number and last
name
23. Airport Check-in System ACS
24. list 2 ways to check in a passenger? CTRL C or CTRL G, F7
25. What is a THROUGH FLIGHT More than 1 aircraft but
same flight number
26. What does LCL On stand for? Local on board
27. What does TTL On stand for? Total on board
28. What does CI stand for? Check in
