M.8 CONTINUOUS QUALITY
IMPROVEMENT (CQI) EXAM QUESTIONS
AND ANSWERS
A project team is a team whose members usually belong to _ groups, have different
functions and are _ by the project manager to activities for the same _. A team can be
divided into sub-teams according to need. Usually project teams are only used for a defined
period of time. - ANSWER-different
assigned
project
May include physicians, nurses, recreation therapists, occupational therapists, or support
aides from various areas of the health region or the larger organization
Definition of a Natural Work Team: - ANSWER-A group of people who work together
everyday on a common purpose, product or function to improve performance and individual
skills through their collective skills & experience.
It may include the personal care attendant, recreation therapist, and occupational therapist
of the same unit.
Natural Work Teams
Individuals who _ _ in their natural work area
It may include the personal care attendant, recreation therapist, and occupational therapist
of the same unit.
Project Teams
People chosen to address a specific opportunity for improvement
People do not necessarily work in the same _
May include physicians, nurses, recreation therapists, occupational therapists, or support
aides from various areas of the health region or the larger organization - ANSWER-work
together
environment
According to Health Canada (1993), it takes at least _ years to fully integrate a QI plan into
the organization - ANSWER-five
What is a performance indicator? An indicator is "a _-_, _ and _-_ component of an aspect
of care or service which evaluates the _, _, or _ of service."
Health indicators are measures used to describe the state of health and well being of the
population (health status indicators) and the factors that determine or influence health
(health determinant indicators) (Health Canada, 1993). - ANSWER-pre-determined,
, measurable,
well-define
process,
structure,
outcome
Once the needs and desired results of a performance indicator are identified, it is time to
decide what will be measured.
The answers to the following questions will determine what will be measured: - ANSWER-
What are the key things that will be focused on?
What aspects, if monitored, will be the best indicators as to what and how well the
department or organization is doing?
What outcomes have the staff/team and clients indicated are the most important items?
Will the results relate to a large number of clients?
What clients are at the greatest risk?
Have there been problem areas in the past and what are they?
Who needs the information and for what purpose?
When developing performance indicators, the organization must _ the most important things
to be monitored, as it is not feasible to measure everything - ANSWER-prioritize
Accreditation is a third-party attestation related to a conformity assessment body (such as
certification body, inspection body or laboratory) conveying formal demonstration of its
competence to carry out specific conformity assessment tasks (such as certification,
inspection and testing). - ANSWER-
Quality Improvement continually focuses on monitoring and improving _ to enhance client
care or outcomes. Quality improvement does not require a _ _ process or a large _ of staff.
Sometimes one or two individuals can complete the process and sometimes quality
improvement issues can be handled during staff _. - ANSWER-processes
drawn out
number
meetings
The ultimate goal of QI is that... - ANSWER-staff integrates the idea of improvement into
every task they perform.
What does CQI have to do with recreation therapy?
TRSs want to improve the quality of _ to clientele. The TRS will be involved in CQI projects
at every level of their service delivery and must understand that what they accomplish in the
performance of their job will improve the _ _ of the entire department and organization, as
well as client outcome goal. We are witnessing a climate of change that emphasizes quality
and value for the dollar. The healthcare field has moved focus on the inspection of products
IMPROVEMENT (CQI) EXAM QUESTIONS
AND ANSWERS
A project team is a team whose members usually belong to _ groups, have different
functions and are _ by the project manager to activities for the same _. A team can be
divided into sub-teams according to need. Usually project teams are only used for a defined
period of time. - ANSWER-different
assigned
project
May include physicians, nurses, recreation therapists, occupational therapists, or support
aides from various areas of the health region or the larger organization
Definition of a Natural Work Team: - ANSWER-A group of people who work together
everyday on a common purpose, product or function to improve performance and individual
skills through their collective skills & experience.
It may include the personal care attendant, recreation therapist, and occupational therapist
of the same unit.
Natural Work Teams
Individuals who _ _ in their natural work area
It may include the personal care attendant, recreation therapist, and occupational therapist
of the same unit.
Project Teams
People chosen to address a specific opportunity for improvement
People do not necessarily work in the same _
May include physicians, nurses, recreation therapists, occupational therapists, or support
aides from various areas of the health region or the larger organization - ANSWER-work
together
environment
According to Health Canada (1993), it takes at least _ years to fully integrate a QI plan into
the organization - ANSWER-five
What is a performance indicator? An indicator is "a _-_, _ and _-_ component of an aspect
of care or service which evaluates the _, _, or _ of service."
Health indicators are measures used to describe the state of health and well being of the
population (health status indicators) and the factors that determine or influence health
(health determinant indicators) (Health Canada, 1993). - ANSWER-pre-determined,
, measurable,
well-define
process,
structure,
outcome
Once the needs and desired results of a performance indicator are identified, it is time to
decide what will be measured.
The answers to the following questions will determine what will be measured: - ANSWER-
What are the key things that will be focused on?
What aspects, if monitored, will be the best indicators as to what and how well the
department or organization is doing?
What outcomes have the staff/team and clients indicated are the most important items?
Will the results relate to a large number of clients?
What clients are at the greatest risk?
Have there been problem areas in the past and what are they?
Who needs the information and for what purpose?
When developing performance indicators, the organization must _ the most important things
to be monitored, as it is not feasible to measure everything - ANSWER-prioritize
Accreditation is a third-party attestation related to a conformity assessment body (such as
certification body, inspection body or laboratory) conveying formal demonstration of its
competence to carry out specific conformity assessment tasks (such as certification,
inspection and testing). - ANSWER-
Quality Improvement continually focuses on monitoring and improving _ to enhance client
care or outcomes. Quality improvement does not require a _ _ process or a large _ of staff.
Sometimes one or two individuals can complete the process and sometimes quality
improvement issues can be handled during staff _. - ANSWER-processes
drawn out
number
meetings
The ultimate goal of QI is that... - ANSWER-staff integrates the idea of improvement into
every task they perform.
What does CQI have to do with recreation therapy?
TRSs want to improve the quality of _ to clientele. The TRS will be involved in CQI projects
at every level of their service delivery and must understand that what they accomplish in the
performance of their job will improve the _ _ of the entire department and organization, as
well as client outcome goal. We are witnessing a climate of change that emphasizes quality
and value for the dollar. The healthcare field has moved focus on the inspection of products
