Emotional Intelligence D072 WGU Questions with complete verified solutions (graded A+)

Emotional Intelligence
D072 WGU Questions
with complete verified
solutions (graded A+)
Emotional Intelligence (EI) - answer ● the ability to understand and
manage emotions in oneself and others.
● enables people to build relationships, relate to others in social
situations, lead, negotiate conflict, and work as part of a team.
● allows people to recognize and understand emotions and the reaction
to others' emotions.
● Key to well-being and building a balanced life.


Critical Skills - answer - Empathy
- Anger management
- Social skills
- Communication

, Basic Principles of Emotional Intelligence (EI) - answer 1. Self-awareness
- ability to accurately perceive, assess, and exhibit appropriate
emotions.
2. Self-management - enables you to channel your emotions in a
positive way when needed.
3. Social awareness - the ability to empathize and understand how
others feel.
4. Relationship management - the ability to assist others in managing
their own emotions and to establish supportive relationships with
others.


KSA - Knowledge, Skills, and Abilities Model - answer 1. Knowledge
a. An understanding of something
b. It is mental or theoretical, rather than practical
c. Having knowledge of how to do something doesn't mean you have
the skill or ability to do it.
2. Abilities
a. Natural or built-in. Can be improved and honed to some extent.
3. Skills
a. Learned behaviors and experience.
b. Can be developed and improved over time by combining abilities
and knowledge, but underlying abilities are needed in order for the
skills to be developed.