WGU C721 CHANGE MANAGEMENT OBJECTIVE ASSESSMENT ACTUAL EXAM 2025/2026 COMPLETE QUESTIONS BANK AND CORRECT DETAILED ANSWERS WITH RATIONALES || 100% GUARANTEED PASS <NEWEST VERSION>

WGU C721 CHANGE MANAGEMENT OBJECTIVE ASSESSMENT ACTUAL EXAM 2025/2026 COMPLETE QUESTIONS BANK AND CORRECT DETAILED ANSWERS WITH RATIONALES || 100% GUARANTEED PASS &lt;NEWEST VERSION&gt; 1. Five elements that support management's effective attainment of organizational goals - ANSWER planning, organizing, directing, controlling resources, and staffing 2. Define Management - ANSWER the process of working with and through people to achieve organizational goals 3. 2 essential pieces in organizations that must be integrated effectively to lead to high performance. - ANSWER Management and Leadership 4. What are the traits of an effective change leader? - ANSWER They define themselves as a change leader, embrace risk instead of being adverse to risk as part of the change process 5. Organizational Development - ANSWER the practice of changing people and organizations for positive growth 6. Change Management - ANSWER encompasses approaches used by business content and behavioral process specialists that assist leaders in moving organizations from a present to future state 7. Systems Theory - ANSWER organizations are viewed as a total system of interdependent subsystems with individual components that include people, technology, work, and culture all of which work together to respond to external environmental changes such as competitors, customers, or government regulations 8. Contingency theory - ANSWER viewing organizational dimensions (strategy, structure, people, work, rewards) as parts of a whole that fit together. When one of these dimensions is out of sync with the others, issues emerge 9. Long-Term Approach - ANSWER focuses on lasting effects through changes in cultural norms including interventions and alter attitudes, behaviors, processes, knowledge, and structures 10. Top-down approach - ANSWER seeks to gain top management commitment and involvement in order to significantly affect intended changes. Implemented throughout the organization. 11. Data warehousing - ANSWER the use of huge databases that combine all of a company's data and allow users to access that data directly and create reports 12. Business intelligence (data mining) - ANSWER the high-tech analysis of a company's data in order to make a better strategic decision 13. Executive information system - ANSWER a high-level application that facilitates decision making at upper levels of management using software 14. Level 1 leader - ANSWER individual is highly capable. Plays an important role in the success of the organization through their own talent, knowledge, skills, and good work habits 15. Level 2 leader - ANSWER a team member who is very good at working and contributing to the team efforts and ensures that their team meets its assigned objectives and fulfills purpose 16. Level 3 leader - ANSWER a competent manger. They are skilled at organizing people and resources toward the effective and efficient pursuit of organizational objectives 17. Level 4 leader - ANSWER an effective leader. They set high-level performance standards and are skilled at motivating people and learning them single-mindedly toward realizing the leader's vision for the organization. 18. Level 5 leader - ANSWER transforms the organization into a great institution. They epitomize personal humility and fierce professional will 19. Business-level strategies - ANSWER define the logic and actions organizations take to gain a competitive advantage using their competencies in a specific business 20. Operational and functional-level strategies - ANSWER define ways each part of the business or functional area is organized to deliver the corporate and business-unit level strategic direction 21. Human capital - ANSWER refers to the skills, knowledge, and experience of individuals or a workforce with regard to their value and cost as invested and incurred by an organization 22. Built to change organizations - ANSWER those that are built with practices in place to encourage change rather than obstruct it. It better equips them to navigate change and grow 23. Self designing organizations - ANSWER organizations that have capabilities to renew change themselves fundamentally and continuously. Risk taking is embraced and employee empowerment and ownership is not part of the organizational culture 24. Type 1 Error - ANSWER Happens when the environment is actually stable, but the leaders and managers perceive it as turbulent and proceed to take unneeded actions to respond. 25. Type 2 Error - ANSWER Happens when leaders and managers perceive the environment as stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the survival of the organization 26. Developmental Change - ANSWER Involves an improvement of what already exists 27. Transitional Change - ANSWER Consists of an implementation to achieve a known desired state that is different from the existing one. 28. Transformational Change - ANSWER Involves the emergence of a new, unknown state for the organization. 29. Dunphy and Stace Model: - ANSWER 4 Levels: 1. Fine Tuning 2. Incremental Adjustment 3. Modular Transformation 4. Corporate Transformation 30. Balogun and Hope-Hailey Model - ANSWER Horizontal Axis: End Result Vertical Axis: Nature of Change Four Strategies: Evolution Adaptation Revolution Reconstruction 31. Proactive and Reactive Responses - ANSWER Proactive change involves actively attempting to make alterations to the workplace and its practices. Companies that take a proactive approach to change are often trying to avoid a potential future threat or to capitalize on a potential future opportunity. Reactive change occurs when an organization makes changes in its practices after some threat or opportunity has already occurred. 32. Tichy's Model - ANSWER Change forces Managerial Areas 33. The Stakeholder Approach - ANSWER Has the capacity to enable users to identify groups, their "ethics" and how each affects and is affected by an organization's change. Originated as a strategic management approach to address the "principle of who or what really counts." 34. Resource Dependency Theory - ANSWER Organizations are dependent on the environments in which they operate. Motivation of the leaders was to ensure the survival of the organization and enhance its autonomy while maintaining stability. 35. Duncan's Model (environment-industry-organization fit) - ANSWER Can be used to understand an organization's existing environment and to diagnose the type of organization to which that organization might move to increase its performance. The model is a simple "big picture" and straightforward way of mapping an organization's fit with environmental uncertainty. The two dimensions of environments are environmental change and environmental complexity. 36. Systems Contingency Model (congruence) - ANSWER There's no one right or best strategy, structure, or culture that can predict organizational success; effectiveness is defined by the "fit" or congruence of these dimensions working together to meet environmental and competitive requirements. Starts with the organization's vision, mission, and strategy. 3 Phases: Input Transformation Output 37. Greiner's Organization Life Cycle Model - ANSWER 5 Stages: 1. Entrepreneurial 2. Collectivity 3. Formalization 4. Elaboration 5. Revitalization or Decline 38. Entrepreneurial - ANSWER Growth with creativity 39. Collectivity - ANSWER Growth with clear direction 40. Formalization - ANSWER Growth with delegation 41. Elaboration - ANSWER Growth with coordination 42. Revitalization or Decline - ANSWER Growth with collaboration and innovation 43. Action Research Model - ANSWER 10 phases: 1. Identify the problem or opportunity 2. Consult with the client - initial meeting 3. Collect data 4. Make a preliminary diagnosis 5. Present feedback to the client 6. Jointly diagnose the problem/opportunity/findings with the client 7. Instigate joint action steps 8. Implement change 9. Manage change 10. Collect post-implementation data