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The process of management involves the functions of planning, _______ , leading and
controlling - Correct AnswerOrganizing
An effective manager achieves both high performance results and high levels of
_________ among people doing the required work - Correct AnswerSatisfaction
Performance efficiency is a measure of the ______ associated with task
accomplishment - Correct AnswerResource costs
The requirement that a manager answers to a higher level boss for performance results
achieved by a work team is called _______ - Correct AnswerAccountability
Productivity is a measure of the _______ and _______ of work produced, relative to the
cost of inputs - Correct AnswerQuantity, quality
_______ managers pay special attention to the external environment, looking for
problems and opportunities and finding ways for the organization to best deal with them
- Correct AnswerTop
The accounting manager for a local newspaper would be considered a _______
manager, whereas the editorial director for sports would be considered a ______
manager - Correct AnswerStaff, Line
When a team leader clarifies desired work targets and deadlines for members of a work
team, they are fulfilling the management function of _______ - Correct AnswerPlanning
The process of building and maintaining good relationships with others who may help
implement a managers work agendas is called _______ - Correct AnswerNetworking
I'm Katz framework, top managers tend to rely more on their ________ skills than do
first line managers - Correct AnswerConceptual
The management function of _______ is being performed when a retail manager
measures daily sales in the women's apparel department and compares them with daily
sales targets - Correct AnswerControlling
The assumption that people are complex with widely varying needs is most associated
with the _______ management approaches - Correct AnswerBehavioral
The father of scientific management is ______ - Correct AnswerTaylor
, When the registrar of a university deals with students by an identification number rather
than a name, which characteristic of bureaucracy is being displayed and what is its
intended benefit? - Correct AnswerImpersonality, fairness
If an organization was performing poorly and Henri Fayol was called in as a consultant,
what would he most likely suggest to improve things? - Correct AnswerTeach managers
to better plan and control
Advice to study a job, carefully train workers to do that job, and link financial incentives
to job performance would most likely come from ________ - Correct AnswerScientific
management
The highest level in maslows hierarchy includes _______ needs - Correct AnswerSelf-
actualization
Which management theorist would most agree with the statement "if you treat people at
grownups they will perform that way"? - Correct AnswerArgyris
Resource acquisition and customer satisfaction are important when an organization is
viewed as a(n) _________ - Correct AnswerOpen system
When managers try to avoid hearsay and make decisions based on solid facts and
information, this is known as _______ - Correct AnswerEvidence based management
If you know something because of a gut feeling, your knowledge is hard on _______ -
Correct AnswerIntuition
Laura regularly questions her professors in class and challenges conventional wisdom.
She is demonstrating which of the four attributes of critical thinking? - Correct
AnswerIntellectual independence
Mark admitted to some flaws in the plan he presented on increasing the company's
strategic growth and altered his opinion based on new market research. He is
demonstrating which of the four attributes of critical thinking? - Correct
AnswerIntellectual humility
Asking "is this the most important problem to consider?" is an attempt to address which
intellectual standard? - Correct AnswerCompleteness
The management function of _______ is concerned with creating enthusiasm for hard
work among organizational members - Correct AnswerLeading
In the management process, _______ is concerned with measuring performance results
and taking action to improve future performance - Correct AnswerControlling