VIVINT SHP SMART HOME PRO
FINAL EXAM
It is not necessary when reconciling to count every part on hand. -
ANSWERS-False
Before sending back bad equipment you must first reconcile on hand
and bad numbers. - ANSWERS-True
Which tab in MTM do you use to create a transfer PO to another
FSP? - ANSWERS-transfer rma
What are 2 reasons why it is important to make sure your usage is
correct? - ANSWERS-Auto orders will work properly/ you will have
enough equipment for the customer.
When should you reconcile on hand equipment prior to an Inventory
Audit with your FSM? - ANSWERS-1 week prior
Your on-hand number will be correct if you physically add equipment
to an account, but you do not add the equipment through the MTM or
Data Entry. - ANSWERS-False
What is the most important Metric/KPI that Field Service is
monitoring to ensure that your Inventory Management is accurate? -
ANSWERS-Lost/Found equipment
, What is the most important number to keep track of? - ANSWERS-
On hand number
As a last case scenario you can use the reconciliation tab in MTM as a
"fix" for your on hand inventory numbers. - ANSWERS-False
What website would help you fix a discrepancy on a Service #, i.e.,
the wrong part was added/pulled to/from the customer account? -
ANSWERS-Help.vivint.com
Per the policy, what percentage of your equipment should you carry
on your truck? - ANSWERS-100%
What tab can be used in the MTM to see all of your equipment used
on customer accounts in a certain date range? - ANSWERS-Used
inventory
The firefighter may be installed next to a stand-alone battery smoke
detector - ANSWERS-True
When performing a full system test, you may bypass any open doors
or windows - ANSWERS-False
When programming an skey1,you must - ANSWERS-Always enable
the emergency
FINAL EXAM
It is not necessary when reconciling to count every part on hand. -
ANSWERS-False
Before sending back bad equipment you must first reconcile on hand
and bad numbers. - ANSWERS-True
Which tab in MTM do you use to create a transfer PO to another
FSP? - ANSWERS-transfer rma
What are 2 reasons why it is important to make sure your usage is
correct? - ANSWERS-Auto orders will work properly/ you will have
enough equipment for the customer.
When should you reconcile on hand equipment prior to an Inventory
Audit with your FSM? - ANSWERS-1 week prior
Your on-hand number will be correct if you physically add equipment
to an account, but you do not add the equipment through the MTM or
Data Entry. - ANSWERS-False
What is the most important Metric/KPI that Field Service is
monitoring to ensure that your Inventory Management is accurate? -
ANSWERS-Lost/Found equipment
, What is the most important number to keep track of? - ANSWERS-
On hand number
As a last case scenario you can use the reconciliation tab in MTM as a
"fix" for your on hand inventory numbers. - ANSWERS-False
What website would help you fix a discrepancy on a Service #, i.e.,
the wrong part was added/pulled to/from the customer account? -
ANSWERS-Help.vivint.com
Per the policy, what percentage of your equipment should you carry
on your truck? - ANSWERS-100%
What tab can be used in the MTM to see all of your equipment used
on customer accounts in a certain date range? - ANSWERS-Used
inventory
The firefighter may be installed next to a stand-alone battery smoke
detector - ANSWERS-True
When performing a full system test, you may bypass any open doors
or windows - ANSWERS-False
When programming an skey1,you must - ANSWERS-Always enable
the emergency
