MGMT 485 EXAM 2 CH. 7 QUESTIONS & ANSWERS
Those most important to "running the business" and maintaining or achieving a
sustainable competitive advantage.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -value-creation processes
Those that are most important to an organization's value creation processes,
employees, and daily operations.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -support processes
Involves all activities associated with planning, scheduling, and controlling projects and
is particularly important for six sigma, because typical projects generally cut across
organizational boundaries and require the coordination of many different departments
and functions.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -project management
Involves planning and administering the activities necessary to achieve a high level of
performance in key business processes, and identifying opportunities for improving
quality and operational performance, and ultimately, customer satisfaction.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -process management
Accountable for process performance and have the authority to manage and improve
their process.
A. Process owners
B. Support process
C. Project management
D. Design - answer -process owners
Process management consists of three important activities. Which of the following is not
included in those three?
A. Design
B. Control
C. Measure
, D. Improvement - answer -measure
Which of the following is not a technique of a process?
A. Controllable
B. Repeatable
C. Measureable - answer -controllable
A good process design ensures that goods and services meet both _________ and
_________ customer requirements and that the process can achieve the requisite level
of performance. - answer -internal; external
A term that is commonly used to characterize flexibility and short cycle times.
A. Process design
B. Flexibility
C. Poka yoke - answer -agility
Refers to the ability to adapt quickly and effectively to changing requirements.
A. Agility
B. Flexibility
C. Process design
D. Poka yoke - answer -flexibility
In manufacturing, ___________ usually involves detailed technical analysis of product
characteristics, technology capabilities, production sequences, assembly methods, and
so on, using tools such as flow-process charts, assembly charts, and work methods
analysis, which are often conducted by industrial or manufacturing engineers.
A. Agility
B. Flexibility
C. Process design
D. Poka-yoke - answer -process design
Pure service processes are often designed around the five key service dimensions.
Which of the following choices includes one of these dimensions?
A. Reliability
B. Agility
C. Processing
D. Flexibility - answer -reliability
An approach for mistake-proofing processes using automatic devices or methods to
avoid simple human error.
A. Agility
B. Flexibility
C. Process design
D. Poka-yoke - answer -poka-yoke
Those most important to "running the business" and maintaining or achieving a
sustainable competitive advantage.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -value-creation processes
Those that are most important to an organization's value creation processes,
employees, and daily operations.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -support processes
Involves all activities associated with planning, scheduling, and controlling projects and
is particularly important for six sigma, because typical projects generally cut across
organizational boundaries and require the coordination of many different departments
and functions.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -project management
Involves planning and administering the activities necessary to achieve a high level of
performance in key business processes, and identifying opportunities for improving
quality and operational performance, and ultimately, customer satisfaction.
A. Value-creation process
B. Support process
C. Project management
D. Process management - answer -process management
Accountable for process performance and have the authority to manage and improve
their process.
A. Process owners
B. Support process
C. Project management
D. Design - answer -process owners
Process management consists of three important activities. Which of the following is not
included in those three?
A. Design
B. Control
C. Measure
, D. Improvement - answer -measure
Which of the following is not a technique of a process?
A. Controllable
B. Repeatable
C. Measureable - answer -controllable
A good process design ensures that goods and services meet both _________ and
_________ customer requirements and that the process can achieve the requisite level
of performance. - answer -internal; external
A term that is commonly used to characterize flexibility and short cycle times.
A. Process design
B. Flexibility
C. Poka yoke - answer -agility
Refers to the ability to adapt quickly and effectively to changing requirements.
A. Agility
B. Flexibility
C. Process design
D. Poka yoke - answer -flexibility
In manufacturing, ___________ usually involves detailed technical analysis of product
characteristics, technology capabilities, production sequences, assembly methods, and
so on, using tools such as flow-process charts, assembly charts, and work methods
analysis, which are often conducted by industrial or manufacturing engineers.
A. Agility
B. Flexibility
C. Process design
D. Poka-yoke - answer -process design
Pure service processes are often designed around the five key service dimensions.
Which of the following choices includes one of these dimensions?
A. Reliability
B. Agility
C. Processing
D. Flexibility - answer -reliability
An approach for mistake-proofing processes using automatic devices or methods to
avoid simple human error.
A. Agility
B. Flexibility
C. Process design
D. Poka-yoke - answer -poka-yoke
