MGMT 485 TEST 1 REVIEW QUESTIONS
A set of functions or activities within an organization that work together for the aim of the
organization
A. System
B. Systems thinking
C. Organization's objectives
D. Service - answer -system
Critical in applying quality principles because the organizational linkages among various
functions of an organization must be in alignment to meet the needs of customers and
other stakeholders
A. System
B. Systems thinking
C. Organization's objectives
D. Service - answer -systems thinking
Quality in manufacturing has traditionally focused on such technical issues as what?
(acronym: ridp) - answer -reliability, inspection, defect measurement, and process
control
Quality plays an important role in each component of a manufacturing firm's what?
A. Systems thinking
B. Organization's objectives
C. Production and business-support systems
D. Service - answer -production and business-support systems
All are linked together as a system of processes that support the what?
A. Service
B. Production and business-support systems
C. Systems
D. Organization's objectives - answer -organization's objectives
Any primary or complementary activity that does not directly product a physical product
- that is, the non-goods part of the transaction between buyer (customer) and seller
(provider)
A. Service
B. Organization's objectives
C. Production and business-support systems
D. Systems - answer -service
The two key components of service quality are what? - answer -the workforce and
information technology
True or false?
, Service represents the dominant sector of the u.s. economy today. - answer -true
The differences between services and manufacturing require different approaches in
____________ and ___________________________. - answer -designing;
implementing quality assurance activities
The health care industry has faced considerable pressure from both the government
and consumers to improve what?
A. Quality
B. Academic quality improvement project
C. Service
D. Systems - answer -quality
True or false:
Many organizations are involved in quality-related oversight and promotion of quality
principles. - answer -true
The ____________________________________ is focused on encouraging colleges
and universities to engage in quality practices and provides and alternative to traditional
accreditation.
A. Quality
B. Academic quality improvement project
C. Service
D. Systems - answer -academic quality improvement project
The _____________________________ suggests that quality improvement leads to
long term business and economic prosperity.
A. System of profound knowledge
B. Academic quality improvement project
C. Deming chain reaction
D. Service - answer -deming chain reaction
Systems thinking, statistical understanding of variation, the theory of knowledge, and
psychology are the foundation of his philosophy, which as become known as deming's
what?
A. System of profound knowledge
B. Academic quality improvement project
C. Deming chain reaction
D. Service - answer -system of profound knowledge
True or false:
Systems thinking provides the basis for understand the interactions among business
functions and departments, and for managing people. - answer -true
________________________ provide the tools for understanding and dealing with
variation. - answer -statistical methods
A set of functions or activities within an organization that work together for the aim of the
organization
A. System
B. Systems thinking
C. Organization's objectives
D. Service - answer -system
Critical in applying quality principles because the organizational linkages among various
functions of an organization must be in alignment to meet the needs of customers and
other stakeholders
A. System
B. Systems thinking
C. Organization's objectives
D. Service - answer -systems thinking
Quality in manufacturing has traditionally focused on such technical issues as what?
(acronym: ridp) - answer -reliability, inspection, defect measurement, and process
control
Quality plays an important role in each component of a manufacturing firm's what?
A. Systems thinking
B. Organization's objectives
C. Production and business-support systems
D. Service - answer -production and business-support systems
All are linked together as a system of processes that support the what?
A. Service
B. Production and business-support systems
C. Systems
D. Organization's objectives - answer -organization's objectives
Any primary or complementary activity that does not directly product a physical product
- that is, the non-goods part of the transaction between buyer (customer) and seller
(provider)
A. Service
B. Organization's objectives
C. Production and business-support systems
D. Systems - answer -service
The two key components of service quality are what? - answer -the workforce and
information technology
True or false?
, Service represents the dominant sector of the u.s. economy today. - answer -true
The differences between services and manufacturing require different approaches in
____________ and ___________________________. - answer -designing;
implementing quality assurance activities
The health care industry has faced considerable pressure from both the government
and consumers to improve what?
A. Quality
B. Academic quality improvement project
C. Service
D. Systems - answer -quality
True or false:
Many organizations are involved in quality-related oversight and promotion of quality
principles. - answer -true
The ____________________________________ is focused on encouraging colleges
and universities to engage in quality practices and provides and alternative to traditional
accreditation.
A. Quality
B. Academic quality improvement project
C. Service
D. Systems - answer -academic quality improvement project
The _____________________________ suggests that quality improvement leads to
long term business and economic prosperity.
A. System of profound knowledge
B. Academic quality improvement project
C. Deming chain reaction
D. Service - answer -deming chain reaction
Systems thinking, statistical understanding of variation, the theory of knowledge, and
psychology are the foundation of his philosophy, which as become known as deming's
what?
A. System of profound knowledge
B. Academic quality improvement project
C. Deming chain reaction
D. Service - answer -system of profound knowledge
True or false:
Systems thinking provides the basis for understand the interactions among business
functions and departments, and for managing people. - answer -true
________________________ provide the tools for understanding and dealing with
variation. - answer -statistical methods
