ORGANISATION PERFORMANCE
CREATIVE THINKING
• Identifying a problem that the consumer is not even aware of yet and finding a strategy to solve
that problem.
• The aim of this is to maintain a competitive advantage
PROBLEM-SOLVING TECHNIQUES
Pros and Cons chart
• Helps the manager to make a decision based on the advantages and disadvantages of a specific
option.
• Advantages vs. Disadvantages
Decision Tree
• A visual representation of different outcomes to a single event.
• Helps look at the different options and the consequences of each one.
Value Chain Analysis
• Aims to add value for the customer in order to satisfy them.
• It is a set of activities that the business performs in order to deliver a valuable product for the
market/consumers.
PESTLE Analysis
• Look at ch1
SWOT Analysis
• Look at ch1
1
, The Delphi Technique
• Used as a method to obtain the opinions of experts on a particular topic, without necessarily
engaging with them face-to-face.
• Sometimes experts that are consulted ask to remain anonymous because they want to prevent
subjectivity and personal opinions from preventing others sharing their opinions.
Resourced-Based Analysis
• States that the business should find out which resources are of strategic importance to the
business.
• These are resources that can assist the business in creating a competitive advantage.
Balanced Score Card
• Describes the key outcomes that the business would like to evaluate in order to improve these
outcomes.
• Elements of the BSC:
Financial perspective: focuses on maximum utilisation of assists and minimizing costs in order
to create shareholder value.
Customer perspective: focuses on how customers see the business and what their expectations
might be.
Internal business perspective: Is focused on innovative products and services, the management
of operations and social investments to improve the business.
Learning and Growth perspective: Looks at how employees in the business can continue to
improve and create value.
2
CREATIVE THINKING
• Identifying a problem that the consumer is not even aware of yet and finding a strategy to solve
that problem.
• The aim of this is to maintain a competitive advantage
PROBLEM-SOLVING TECHNIQUES
Pros and Cons chart
• Helps the manager to make a decision based on the advantages and disadvantages of a specific
option.
• Advantages vs. Disadvantages
Decision Tree
• A visual representation of different outcomes to a single event.
• Helps look at the different options and the consequences of each one.
Value Chain Analysis
• Aims to add value for the customer in order to satisfy them.
• It is a set of activities that the business performs in order to deliver a valuable product for the
market/consumers.
PESTLE Analysis
• Look at ch1
SWOT Analysis
• Look at ch1
1
, The Delphi Technique
• Used as a method to obtain the opinions of experts on a particular topic, without necessarily
engaging with them face-to-face.
• Sometimes experts that are consulted ask to remain anonymous because they want to prevent
subjectivity and personal opinions from preventing others sharing their opinions.
Resourced-Based Analysis
• States that the business should find out which resources are of strategic importance to the
business.
• These are resources that can assist the business in creating a competitive advantage.
Balanced Score Card
• Describes the key outcomes that the business would like to evaluate in order to improve these
outcomes.
• Elements of the BSC:
Financial perspective: focuses on maximum utilisation of assists and minimizing costs in order
to create shareholder value.
Customer perspective: focuses on how customers see the business and what their expectations
might be.
Internal business perspective: Is focused on innovative products and services, the management
of operations and social investments to improve the business.
Learning and Growth perspective: Looks at how employees in the business can continue to
improve and create value.
2
