WGU C715 ORGANIZATIONAL BEHAVIOR CORE EXAM
MANUAL QUESTIONS AND ANSWERS GRADED A+
✔✔Which of the following statements is true regarding goal-setting theory?
a) Goal commitment is more likely when individuals have an external locus of control.
b) Goals that are easier to accomplish result in higher performance.
c) Generalized goals produce a higher level of output as compared to specific goals.
d) People do better when they get feedback on how well they are progressing toward
their goals. - ✔✔D) People do better when they get feedback on how well they are
progressing toward their goals.
✔✔Which of the following sources of increasing self-efficacy involves gaining relevant
experience with a particular task or job?
a) verbal persuasion
b) enactive mastery
c) vicarious modeling
d) arousal - ✔✔B) enactive mastery
✔✔A high school teacher wants students to actively participate more in class. The
teacher decides to use reinforcement theory to get the required results. Which of the
following methods is most likely to be used?
a) The teacher is going to call on students at random.
b) The teacher is going to provide a model for what participation should look like
c) The teacher is going to ask the students that always participate to allow the others to
have a chance.
d) The teacher is going to give students extra credit each time that they contribute. -
✔✔D) The teacher is going to give students extra credit each time that they contribute.
✔✔In equity theory, individuals assess the ________.
a) cost-benefit ratio
b) efficiency-effectiveness trade-off
c) quantity-quality trade-off
d) outcome-input ratio - ✔✔D) outcome-input ratio
✔✔Which of the following is true regarding formal groups?
a) They are natural formations that arise in response to the need for social contact.
b) They lack clearly defined structures and roles for their members.
c) They have negligible impact on employee performance and behavior.
d) They are marked by stipulated behaviors in pursuit of organizational goals. - ✔✔D)
They are marked by stipulated behaviors in pursuit of organizational goals.
✔✔"A" is devout and very active in a church. "A" is also a very dedicated employee.
"A's" manager offers "A" a promotion, but the new role will require work on Sundays. "A"
would like the promotion but realizes that it would require missing some church
activities. In this situation, A is most likely to experience ________.
, a) role conflict
b) social loafing
c) groupthink
d) role fuzziness - ✔✔A) role conflict
✔✔Which of the following is an effective means of countering social loafing?
a) increasing the rewards the group is given if it succeeds
b) increasing the amount by which the group's progress is monitored
c) ensuring that individual contributions to the group's outcome are identified
d) increasing the size of the group - ✔✔C) ensuring that individual contributions to the
group's outcome are identified
✔✔Which of the following statements is true regarding the effect of group cohesiveness
and performance norms on group productivity?
a) The productivity of the group is affected by the performance norms but not by the
cohesiveness of the group.
b) If cohesiveness is high and performance norms are low, productivity will be high.
c) If cohesiveness is low and performance norms are high, productivity will be low.
d) When both cohesiveness and performance norms are high, productivity will be high. -
✔✔D) When both cohesiveness and performance norms are high, productivity will be
high.
✔✔Which of the following steps can be taken by a manager so as to minimize
groupthink?
a) increasing the group size
b) encouraging group leaders to develop a stronger sense of group identity
c) asking the group members to first focus on the positives of an alternative rather than
the negatives
d) seeking input from employees before the group leader presents opinions - ✔✔D)
seeking input from employees before the group leader presents opinions
✔✔Studies demonstrate that ________ conflicts are almost always ________.
A) relationship; functional
B) task; informal
C) relationship; dysfunctional
D) process; formal - ✔✔C) relationship; dysfunctional
✔✔"A's" cubicle neighbor "B", though an understanding and great co-worker, talks
loudly on the phone. "A" gets annoyed every time "B's" phone rings but has decided it's
simply not worth the trouble to talk about it. "A's" conflict-handling intention is called
________. - ✔✔B) avoiding
✔✔Stage II of the conflict process deals with the conflict being ________.
a) perceived and felt
b) apparent and experienced
MANUAL QUESTIONS AND ANSWERS GRADED A+
✔✔Which of the following statements is true regarding goal-setting theory?
a) Goal commitment is more likely when individuals have an external locus of control.
b) Goals that are easier to accomplish result in higher performance.
c) Generalized goals produce a higher level of output as compared to specific goals.
d) People do better when they get feedback on how well they are progressing toward
their goals. - ✔✔D) People do better when they get feedback on how well they are
progressing toward their goals.
✔✔Which of the following sources of increasing self-efficacy involves gaining relevant
experience with a particular task or job?
a) verbal persuasion
b) enactive mastery
c) vicarious modeling
d) arousal - ✔✔B) enactive mastery
✔✔A high school teacher wants students to actively participate more in class. The
teacher decides to use reinforcement theory to get the required results. Which of the
following methods is most likely to be used?
a) The teacher is going to call on students at random.
b) The teacher is going to provide a model for what participation should look like
c) The teacher is going to ask the students that always participate to allow the others to
have a chance.
d) The teacher is going to give students extra credit each time that they contribute. -
✔✔D) The teacher is going to give students extra credit each time that they contribute.
✔✔In equity theory, individuals assess the ________.
a) cost-benefit ratio
b) efficiency-effectiveness trade-off
c) quantity-quality trade-off
d) outcome-input ratio - ✔✔D) outcome-input ratio
✔✔Which of the following is true regarding formal groups?
a) They are natural formations that arise in response to the need for social contact.
b) They lack clearly defined structures and roles for their members.
c) They have negligible impact on employee performance and behavior.
d) They are marked by stipulated behaviors in pursuit of organizational goals. - ✔✔D)
They are marked by stipulated behaviors in pursuit of organizational goals.
✔✔"A" is devout and very active in a church. "A" is also a very dedicated employee.
"A's" manager offers "A" a promotion, but the new role will require work on Sundays. "A"
would like the promotion but realizes that it would require missing some church
activities. In this situation, A is most likely to experience ________.
, a) role conflict
b) social loafing
c) groupthink
d) role fuzziness - ✔✔A) role conflict
✔✔Which of the following is an effective means of countering social loafing?
a) increasing the rewards the group is given if it succeeds
b) increasing the amount by which the group's progress is monitored
c) ensuring that individual contributions to the group's outcome are identified
d) increasing the size of the group - ✔✔C) ensuring that individual contributions to the
group's outcome are identified
✔✔Which of the following statements is true regarding the effect of group cohesiveness
and performance norms on group productivity?
a) The productivity of the group is affected by the performance norms but not by the
cohesiveness of the group.
b) If cohesiveness is high and performance norms are low, productivity will be high.
c) If cohesiveness is low and performance norms are high, productivity will be low.
d) When both cohesiveness and performance norms are high, productivity will be high. -
✔✔D) When both cohesiveness and performance norms are high, productivity will be
high.
✔✔Which of the following steps can be taken by a manager so as to minimize
groupthink?
a) increasing the group size
b) encouraging group leaders to develop a stronger sense of group identity
c) asking the group members to first focus on the positives of an alternative rather than
the negatives
d) seeking input from employees before the group leader presents opinions - ✔✔D)
seeking input from employees before the group leader presents opinions
✔✔Studies demonstrate that ________ conflicts are almost always ________.
A) relationship; functional
B) task; informal
C) relationship; dysfunctional
D) process; formal - ✔✔C) relationship; dysfunctional
✔✔"A's" cubicle neighbor "B", though an understanding and great co-worker, talks
loudly on the phone. "A" gets annoyed every time "B's" phone rings but has decided it's
simply not worth the trouble to talk about it. "A's" conflict-handling intention is called
________. - ✔✔B) avoiding
✔✔Stage II of the conflict process deals with the conflict being ________.
a) perceived and felt
b) apparent and experienced
