Proserve Certification Exam 2026
Questions and Answers
what is a primary provider - Answer -have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and may
see liquor being hidden
what roles are primary providers - Answer -Bartenders, servers, greeters, hosts and
delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
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,what is a secondary provider - Answer -do not sell, serve or deliver liquor, but they
do work at places where liquor is served or sold; they do not usually have direct
contact with patrons
what roles are secondary providers - Answer -Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - Answer -Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - Answer -beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - Answer -caused by drinking too much alcohol at one time; can
cause coma and/or death
blood alcohol concentration (BAC) - Answer -measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - Answer -if their BAC is over .08%
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, binge drinking - Answer -men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - Answer -a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount
of alcohol on one occasion
duty of care - Answer -an obligation to ensure liquor is sold, served or delivered in
safe and responsible ways
bootlegging - Answer -the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a
minor or an intoxicated person
You can exercise duty of care to your customers by - Answer -Preventing them
from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other
people.
liability - Answer -being legally responsible for damage or harm to another person
or property
last call - Answer -the last chance for a person to get an alcoholic drink before the
establishment closes
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Questions and Answers
what is a primary provider - Answer -have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and may
see liquor being hidden
what roles are primary providers - Answer -Bartenders, servers, greeters, hosts and
delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,what is a secondary provider - Answer -do not sell, serve or deliver liquor, but they
do work at places where liquor is served or sold; they do not usually have direct
contact with patrons
what roles are secondary providers - Answer -Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - Answer -Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - Answer -beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - Answer -caused by drinking too much alcohol at one time; can
cause coma and/or death
blood alcohol concentration (BAC) - Answer -measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - Answer -if their BAC is over .08%
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, binge drinking - Answer -men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - Answer -a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount
of alcohol on one occasion
duty of care - Answer -an obligation to ensure liquor is sold, served or delivered in
safe and responsible ways
bootlegging - Answer -the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a
minor or an intoxicated person
You can exercise duty of care to your customers by - Answer -Preventing them
from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other
people.
liability - Answer -being legally responsible for damage or harm to another person
or property
last call - Answer -the last chance for a person to get an alcoholic drink before the
establishment closes
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
