TAXICAB AND LIMOUSINE DRIVER PRACTICE EXAM
1. A car cuts in front of the vehicle, forcing the driver to slam on the brakes. What
should the driver do next?
A. the car horn
B. do nothing and continue with the trip
C. make a hand gesture to express your feelings
D. allow extra space between both vehicles - Answer -B
2. A passenger becomes angry when the driver takes a different route than the
passenger usually takes, even though the driver's route will be less distance and less
costly. What should the driver have done to avoid this conflict?
A. confirm the route with the passenger
B. ask the passenger how to get to
the destination
C. Tell the passenger that only one route can be taken
D. confirm the destination with the passenger - Answer -A
3. Which of the following actions could a driver carry out to assist a visually impaired
passenger?
A. offer an arm to support the passenger
B. speak slowly and clearly to the passenger
C. Lead the passenger's guide dog
D. open the door of the vehicle - Answer -A
4 a driver is waiting for a passenger to get into the vehicle and notices that he is having
difficulty due to a physical disability. What should the driver do?
A. ask the passenger if someone can assist him
B. ask the passenger if he needs help
C. Get out of the vehicle and help the passenger
D. allow the passenger plenty time to enter the vehicle - Answer -B
5 at the end of a shift, a driver notices that a coat has been left in the back seat. the
driver notifies dispatch. the driver writes down the following details: description of item,
time and date. Which of the following elements should also
be recorded?
A. vehicle number
B. Passenger's name
C. estimated value
D. company name - Answer -A
, 6 at the end of a trip, a passenger is surprised at how high the fare is. the driver
explains that he was unsure of the route and made an error along the way. the
customer refuses to pay the full fare. What should the driver do?
A. explain that the passenger must pay the full fare
B. offer the passenger a full refund of their fare
C. reduce the fare by the relevant amount
D. ask the passenger to contact dispatch - Answer -C
7 What is the best thing for a driver to do when a passenger is being verbally abusive in
the vehicle?
A. Pull over and politely ask the customer to leave
B. ignore the customer and continue driving
C. deliver the passenger to the destination and add a service charge
D. ask the passenger to stop, and if they do not, drive to the police station - Answer -A
8 a driver picks up a passenger who has a speaking disability. Which of the following
would be most helpful to communicate with the passenger?
A. Hand gestures
B. Lip reading
C. Pen and paper
D. eye contact - Answer -C
9 Before starting a shift, the driver uses his/her radio by speaking with dispatch. This is
an example of which of the following?
A. making certain the equipment is working
B. alerting dispatch to the shift beginning
C. ensuring the equipment complies with regulations
D. following professional conduct - Answer -A
10 a driver is taking an unaccompanied child to a pre-arranged destination. on arrival,
what should the driver do?
A. obtain a signature from the person responsible for the child at the destination
B. verify that the person greeting the child is the person identified on the request
C. ask the person at the drop-off location to confirm the child has arrived
D. obtain the phone number of the person at the drop-off location - Answer -B
11 a group of 6 passengers would like to enter the vehicle and be taken a few short
blocks. However, there are only enough seatbelts for three passengers. What should
the driver do?
1. A car cuts in front of the vehicle, forcing the driver to slam on the brakes. What
should the driver do next?
A. the car horn
B. do nothing and continue with the trip
C. make a hand gesture to express your feelings
D. allow extra space between both vehicles - Answer -B
2. A passenger becomes angry when the driver takes a different route than the
passenger usually takes, even though the driver's route will be less distance and less
costly. What should the driver have done to avoid this conflict?
A. confirm the route with the passenger
B. ask the passenger how to get to
the destination
C. Tell the passenger that only one route can be taken
D. confirm the destination with the passenger - Answer -A
3. Which of the following actions could a driver carry out to assist a visually impaired
passenger?
A. offer an arm to support the passenger
B. speak slowly and clearly to the passenger
C. Lead the passenger's guide dog
D. open the door of the vehicle - Answer -A
4 a driver is waiting for a passenger to get into the vehicle and notices that he is having
difficulty due to a physical disability. What should the driver do?
A. ask the passenger if someone can assist him
B. ask the passenger if he needs help
C. Get out of the vehicle and help the passenger
D. allow the passenger plenty time to enter the vehicle - Answer -B
5 at the end of a shift, a driver notices that a coat has been left in the back seat. the
driver notifies dispatch. the driver writes down the following details: description of item,
time and date. Which of the following elements should also
be recorded?
A. vehicle number
B. Passenger's name
C. estimated value
D. company name - Answer -A
, 6 at the end of a trip, a passenger is surprised at how high the fare is. the driver
explains that he was unsure of the route and made an error along the way. the
customer refuses to pay the full fare. What should the driver do?
A. explain that the passenger must pay the full fare
B. offer the passenger a full refund of their fare
C. reduce the fare by the relevant amount
D. ask the passenger to contact dispatch - Answer -C
7 What is the best thing for a driver to do when a passenger is being verbally abusive in
the vehicle?
A. Pull over and politely ask the customer to leave
B. ignore the customer and continue driving
C. deliver the passenger to the destination and add a service charge
D. ask the passenger to stop, and if they do not, drive to the police station - Answer -A
8 a driver picks up a passenger who has a speaking disability. Which of the following
would be most helpful to communicate with the passenger?
A. Hand gestures
B. Lip reading
C. Pen and paper
D. eye contact - Answer -C
9 Before starting a shift, the driver uses his/her radio by speaking with dispatch. This is
an example of which of the following?
A. making certain the equipment is working
B. alerting dispatch to the shift beginning
C. ensuring the equipment complies with regulations
D. following professional conduct - Answer -A
10 a driver is taking an unaccompanied child to a pre-arranged destination. on arrival,
what should the driver do?
A. obtain a signature from the person responsible for the child at the destination
B. verify that the person greeting the child is the person identified on the request
C. ask the person at the drop-off location to confirm the child has arrived
D. obtain the phone number of the person at the drop-off location - Answer -B
11 a group of 6 passengers would like to enter the vehicle and be taken a few short
blocks. However, there are only enough seatbelts for three passengers. What should
the driver do?
