HR Certification Test Questions with Correct Answers Latest 2025-2026
What are the three elements of the Cintas corporate objective? - AnswersOur Principle Objective, Our
Corporate Character, Our Management Systems
Recite the Principle Objective - AnswersWe will exceed our Customer,s expectations to maximize the
long term value of Cintas for it's shareholders and working partners.
Give an example of when the principle objective was used to make a decision at your location? -
AnswersHiring pay increase for our 2nd shift loader/unloaders;
What are some ways you can ensure that our corporate culture is kept alive at your location -
AnswersSpirit Day; living the culture daily; give spirit is the difference to all new hires and in follow up
interviews see if they have read the book; when making decisions explain why using the Cintas culture;
thorough in everything we do; Spartan attitude; do what is right not what is expedient; humble and
respect partners on the front line; professional looks professional; courteous; enthusiastic
Provide an outline of Cintas vision - Answers1. To be recognized as a company that insists on honesty
and integrity in everything we do
2. To have a talented, diverse, and engaged team of partners who work safely, are compatible with our
culture and enjoy what they do
3. To constantly increase our market share in each of our businesses
4. To penetrate our customer base with all the products and services we provide
5. To take advantage of international expansion opportunities where markets provide for long-term
profitable growth
6. To identify additional products and services so that we can ultimately provide a product or service to
every business in North America
What is the difference between a "Required" and "Preferred" - AnswersRequired is a MUST have
qualification; Preferred will place one candidate over another
In the interview process we want to ask behavioral questions and avoid leading or theoretical questions.
Give an example of a behavioral, leading and theoretical question - AnswersTheoretical: How would you
resolve a customer service problem where the customer demanded an immediate refund?
Behavioral: Tell me about a time you had to roll out a new policy to your partners that you did not agree
with?
Leading: what didn't you like about your previous boss?
Why is it important to follow interview guides when conducting interviews? - AnswersTo ensure
consistency with candidates, even playing field for all applicants
, Where would you find the documented hiring profile for a position? - AnswersApplicant tracking system
What is the information exchange meeting? Why is it important in the meticulous hiring process? What
is the risk of skipping this step? - AnswersThe information exchange is to determine if all the required
apps are met, it is done right after the interviews are completed, risk is making a poor hiring decision
What do you say to an applicant when they begin to give you information that is not job related or starts
moving into topics that are protected categories? - AnswersI redirect them back to the interview
question, don't comment on the information
An organization that you work with frequently for good faith purposes has referred a candidate to you
who speaks limited English. Your contact has agreed to provide a translator for you to use in the
interview. What is your response? - AnswersEnsure the candidate meets all the required qualifications,
see if we have another partner who speaks the same language, schedule the interview
Do the following scenarios require a posting in partner connect?
You have an office partner who is on his final written warning. You want to be proactive and post his
position so you can get a jump start on finding his replacement - AnswersNo
Do the following scenarios require a posting in partner connect?
Joe is graduating Management Trainee and will become an accountant 1 - AnswersYes
Do the following scenarios require a posting in partner connect?
You have a partner in a temporary position piloting a potential new job. You want to make this position
permanent - AnswersYes
Do the following scenarios require a posting in partner connect?
You are promoting an engineer 1 to an engineer 2 - AnswersNo
Do the following scenarios require a posting in partner connect?
You want to change a partner's Manager in the same department for a similar role - AnswersNo
Do the following scenarios require a posting in partner connect?
You want to transfer Jane, an office partner, out of location 123, to an open office role at location 456 -
AnswersYes
Do the following scenarios require a posting in partner connect?
You need to hire a sales rep in training - AnswersYes
Do the following scenarios require a posting in partner connect?
What are the three elements of the Cintas corporate objective? - AnswersOur Principle Objective, Our
Corporate Character, Our Management Systems
Recite the Principle Objective - AnswersWe will exceed our Customer,s expectations to maximize the
long term value of Cintas for it's shareholders and working partners.
Give an example of when the principle objective was used to make a decision at your location? -
AnswersHiring pay increase for our 2nd shift loader/unloaders;
What are some ways you can ensure that our corporate culture is kept alive at your location -
AnswersSpirit Day; living the culture daily; give spirit is the difference to all new hires and in follow up
interviews see if they have read the book; when making decisions explain why using the Cintas culture;
thorough in everything we do; Spartan attitude; do what is right not what is expedient; humble and
respect partners on the front line; professional looks professional; courteous; enthusiastic
Provide an outline of Cintas vision - Answers1. To be recognized as a company that insists on honesty
and integrity in everything we do
2. To have a talented, diverse, and engaged team of partners who work safely, are compatible with our
culture and enjoy what they do
3. To constantly increase our market share in each of our businesses
4. To penetrate our customer base with all the products and services we provide
5. To take advantage of international expansion opportunities where markets provide for long-term
profitable growth
6. To identify additional products and services so that we can ultimately provide a product or service to
every business in North America
What is the difference between a "Required" and "Preferred" - AnswersRequired is a MUST have
qualification; Preferred will place one candidate over another
In the interview process we want to ask behavioral questions and avoid leading or theoretical questions.
Give an example of a behavioral, leading and theoretical question - AnswersTheoretical: How would you
resolve a customer service problem where the customer demanded an immediate refund?
Behavioral: Tell me about a time you had to roll out a new policy to your partners that you did not agree
with?
Leading: what didn't you like about your previous boss?
Why is it important to follow interview guides when conducting interviews? - AnswersTo ensure
consistency with candidates, even playing field for all applicants
, Where would you find the documented hiring profile for a position? - AnswersApplicant tracking system
What is the information exchange meeting? Why is it important in the meticulous hiring process? What
is the risk of skipping this step? - AnswersThe information exchange is to determine if all the required
apps are met, it is done right after the interviews are completed, risk is making a poor hiring decision
What do you say to an applicant when they begin to give you information that is not job related or starts
moving into topics that are protected categories? - AnswersI redirect them back to the interview
question, don't comment on the information
An organization that you work with frequently for good faith purposes has referred a candidate to you
who speaks limited English. Your contact has agreed to provide a translator for you to use in the
interview. What is your response? - AnswersEnsure the candidate meets all the required qualifications,
see if we have another partner who speaks the same language, schedule the interview
Do the following scenarios require a posting in partner connect?
You have an office partner who is on his final written warning. You want to be proactive and post his
position so you can get a jump start on finding his replacement - AnswersNo
Do the following scenarios require a posting in partner connect?
Joe is graduating Management Trainee and will become an accountant 1 - AnswersYes
Do the following scenarios require a posting in partner connect?
You have a partner in a temporary position piloting a potential new job. You want to make this position
permanent - AnswersYes
Do the following scenarios require a posting in partner connect?
You are promoting an engineer 1 to an engineer 2 - AnswersNo
Do the following scenarios require a posting in partner connect?
You want to change a partner's Manager in the same department for a similar role - AnswersNo
Do the following scenarios require a posting in partner connect?
You want to transfer Jane, an office partner, out of location 123, to an open office role at location 456 -
AnswersYes
Do the following scenarios require a posting in partner connect?
You need to hire a sales rep in training - AnswersYes
Do the following scenarios require a posting in partner connect?
