WGU C215 FINAL 2025 EXAM TEST QUESTIONS WITH 100% APPROVED CORRECT ANSWERS GRADED A+ FIRST CLASS PASS

WGU C215 FINAL 2025 EXAM TEST QUESTIONS WITH 100% APPROVED CORRECT ANSWERS GRADED A+ FIRST CLASS PASS 2025 EXAM  WGU C215 FINAL 2025 EXAM TEST QUESTIONS WITH 100% APPROVED CORRECT ANSWERS GRADED A+ FIRST CLASS PASS Total Quality Management (TQM) - CORRECT ANSWER depends on the pov of the people defining it Conformance to specifications - TQM - CORRECT ANSWER How well a product or service meets the targets and tolerances determined by its designers. Fitness for use - TQM - CORRECT ANSWER focuses on how well the product performs its intended function or use Value for price paid - TQM - CORRECT ANSWER a definition of quality that consumers often use for product or service usefulness Support Services- TQM - CORRECT ANSWER often how the quality of a product id judged Psychological criteria- TQM - CORRECT ANSWER focuses on judgement evaluation of what constitutes product or service quality Prevention Costs - CORRECT ANSWER costs associated with preventing defects before they happen appraisal costs - CORRECT ANSWER cost incurred in the process of uncovering defects Internal failure costs - CORRECT ANSWER costs associated with discovering poor product quality before the product reaches consumers external failure costs - CORRECT ANSWER costs associated with quality problems that occur at the consumer site Manufacturing Quality - CORRECT ANSWER focuses on tangible product features: conformance, performance, reliability, features, durability, serviceability service quality - CORRECT ANSWER products intangible products that must be experienced (cannot be touched): consistency, responsiveness, courtesy, promptness, atmosphere Walter Shewhart - CORRECT ANSWER Contributed to understanding of process variability. Developed concept of statistical control charts. W. Edwards Deming - CORRECT ANSWER 14 steps to quality management plan, do, check, act cycle improving production during WWII teaching senior managers in Japan about quality Joseph Juran - CORRECT ANSWER Fitness for use / developed cost of quality Armand Feigenbaum - CORRECT ANSWER Introduced concept of total quality control Philip B. Crosby - CORRECT ANSWER Coined phrase "quality is free" and introduced concept of zero defects Kaoru Ishikawa - CORRECT ANSWER Developed cause-and-effect diagrams. Identified concept of "internal customer". Genichi Taguchi - CORRECT ANSWER Focused on product design quality. Developed Taguchi loss function. TQM Philosophy - CORRECT ANSWER characterized as it focuses on identifying root causes of quality problems and correcting them at the source, as opposed to inspecting after it has been made Benchmarking - CORRECT ANSWER study how others do things Quality Function Deployment (QFD): Product Design - CORRECT ANSWER critical to ensure that product design meets customer expectations.