TECHNOLOGY AND COMMUNICATION
IN HEALTHCARE EXAM
Landmark report by the Institute of Medicine (IOM) in 2000 - Correct Answers --
Revealed that 98,000 hospital deaths/year resulted from preventable medical errors
-Brought a critical focus on the needs to improve patient care and ensure patient safety
through quality improvement efforts
-One of the areas of improvement was communication.
Crew Resource Management (CRM) is - Correct Answers -a standardized
communication and teamwork system used in aviation.
In SBAR, the person initiating the communication knows - Correct Answers -that before
they pick up the telephone, they need to provide an assessment of the problem and
what they think an appropriate solution is, even if it is not the final adopted solution.
The challenge of early medicine was - Correct Answers -acute disorders. It was
addressed with antibiotics and hygiene.
The primary goal of CRM is - Correct Answers -enhanced situational awareness, self
awareness, leadership, assertiveness, decision making, flexibility, adaptability, event
and mission analysis, and communication.
Application of CRM to Medicine includes things like... - Correct Answers -Design
systems to absorb errors through redundancy, standardization, and checklists.
Move from placing blame to designing safe processes and procedures, i.e., applying a
systems approach.
Assurance of full immunity while implementing a non-punitive approach.
Debriefing of all events, including near misses, that have learning potential. Focus on
the severity of the potential risk rather than on the severity of the event's final outcome
is more conducive to establishing effective prevention programs.
Institutionalization of a permanent program for risk identification, analysis, and
dissemination of the lessons learned throughout the professional community.
IN HEALTHCARE EXAM
Landmark report by the Institute of Medicine (IOM) in 2000 - Correct Answers --
Revealed that 98,000 hospital deaths/year resulted from preventable medical errors
-Brought a critical focus on the needs to improve patient care and ensure patient safety
through quality improvement efforts
-One of the areas of improvement was communication.
Crew Resource Management (CRM) is - Correct Answers -a standardized
communication and teamwork system used in aviation.
In SBAR, the person initiating the communication knows - Correct Answers -that before
they pick up the telephone, they need to provide an assessment of the problem and
what they think an appropriate solution is, even if it is not the final adopted solution.
The challenge of early medicine was - Correct Answers -acute disorders. It was
addressed with antibiotics and hygiene.
The primary goal of CRM is - Correct Answers -enhanced situational awareness, self
awareness, leadership, assertiveness, decision making, flexibility, adaptability, event
and mission analysis, and communication.
Application of CRM to Medicine includes things like... - Correct Answers -Design
systems to absorb errors through redundancy, standardization, and checklists.
Move from placing blame to designing safe processes and procedures, i.e., applying a
systems approach.
Assurance of full immunity while implementing a non-punitive approach.
Debriefing of all events, including near misses, that have learning potential. Focus on
the severity of the potential risk rather than on the severity of the event's final outcome
is more conducive to establishing effective prevention programs.
Institutionalization of a permanent program for risk identification, analysis, and
dissemination of the lessons learned throughout the professional community.
