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HC Delivery Trends - CORRECT ANSWER✔✔telephonic coaching has edged out face-face health
coaching.
NSHC's Code of Ethics & Standards of Practice - CORRECT ANSWER✔✔maintain strict level of privacy
and confidentiality, ensures client fully understands terms of coaching relationship, truthfully identify
health coaching qualifications, non judgemental of client's beliefs, (etc.)
Communication Styles - CORRECT ANSWER✔✔Direct: talker, expresses opinions, fast speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - CORRECT ANSWER✔✔RELATER (resistance to see new
opportunities, need to be involved, avoidance of risks)
, SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - CORRECT ANSWER✔✔1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - CORRECT ANSWER✔✔We only use "evaluative" listening
in day-to-day communication. There is too much time for distraction during converstation. Practice
"active listening" by making a conscious effort.
Strategies When Becoming Distracted - CORRECT ANSWER✔✔1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - CORRECT ANSWER✔✔1. Schedule the call
Now Available
HC Delivery Trends - CORRECT ANSWER✔✔telephonic coaching has edged out face-face health
coaching.
NSHC's Code of Ethics & Standards of Practice - CORRECT ANSWER✔✔maintain strict level of privacy
and confidentiality, ensures client fully understands terms of coaching relationship, truthfully identify
health coaching qualifications, non judgemental of client's beliefs, (etc.)
Communication Styles - CORRECT ANSWER✔✔Direct: talker, expresses opinions, fast speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - CORRECT ANSWER✔✔RELATER (resistance to see new
opportunities, need to be involved, avoidance of risks)
, SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - CORRECT ANSWER✔✔1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - CORRECT ANSWER✔✔We only use "evaluative" listening
in day-to-day communication. There is too much time for distraction during converstation. Practice
"active listening" by making a conscious effort.
Strategies When Becoming Distracted - CORRECT ANSWER✔✔1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - CORRECT ANSWER✔✔1. Schedule the call
