7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
CMAA EXAM QUESTIONS COMPREHENSIVE
questions answered, 2025 verified graded A+
already passed!
Save
Terms in this set (230)
Dependability
What qualities should an Courtesy
MA posess? Initiative
Interpersonal Skills
An implied contract in Physician-Patient Relationship
which the physician is
expected to assess and
treat the patient with the
same amount of
knowledge, skill, and
judgement as another
physician under the same
circumstances.
The patient is expected to compensate the physician
for all services provided.
What are the rules that The patient is expected to adhere to any directions or
must be followed under guidance provided by the physician.
the Physician-Patient If the physician terminates the contract, the patient
Relationship? must be provided with advance notice of these
intentions as well as given enough time to seek the
services of another physician.
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,7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
This is apparent through Implied Consent
the action of seeking the
services of a physician.
A form that states the Informed Consent
patient's understanding of
the prescribed treatment
as well as its
accompanying risks;
usually signed prior to
operations or procedures
to be conducted.
This states that a volunteer Good Samaritan Act
is not held liable for any
civil damages that may
occur as a result of their
efforts to provide
emergency care.
This document was Patient's Bill of Rights
developed to ensure the
fairness and effectiveness
of the healthcare system,
as well as encourage
people to take an interest
in the improvement of
their health.
The discontinuation of Abandonment
medical care without
proper notification.
The usage of an impartial Arbitration
third party for the hearing
and determination of a
dispute.
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,7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
The unlawful use of force Battery
or violence; physical
contact of a person
without his permission.
The failure to provide the Negligence
necessary care that is
required for a person's
situation.
Laws enacted by the Statutes
legislative branch of a
government.
Answer the telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
What are the guidelines Speak clearly and distinctly.
for proper phone Always be courteous.
etiquette? Be sure to ask the caller's permission before placing
them on hold.
Never allow an angry or aggressive caller to upset
you; remain calm and composed.
What is verbal The use of the language or the actual words spoken.
communication?
Sound
What are some of the key
Words
components of verbal
Speaking
communication?
Language
This is the use of eye Nonverbal Communication
contact, body language,
facial expression, or
symbolic expressions to
communicate a message.
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, 7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
This rule establishes HIPAA Patient Privacy Rule
regulations for the use and
disclosure of protected
health information and
mandates that all patients
be provided a copy of
privacy policies when
treated in a doctor's office
or when admitted to any
health care facility.
Refrain from making jokes or negative remarks that
How do you create a
demean the abilities, skills, or aspects of co-workers.
comfortable
Be patient and respectful when speaking with a caller
environment?
that does not speak English clearly.
Its size in consideration of the amount of desk space
What are the available.
characteristics when Its ability to accomodate the number of appointments
selecting an appointment made.
book? Comfort for writing.
Adequate space for all details necessary.
The advance preparation to enable the MA to
What is a matrix?
schedule patients both accurately and efficiently.
What information should Times the physician is not available to see patients.
be marked before Hospital rounds, meetings.
scheduling patients? Physician's days off, holidays, lunch/dinner breaks etc.
A certain number of Wave Scheduling
patients are scheduled to
arrive at the same time
and the patients are seen
in the order in which they
arrive.
Small groups of patients Modified Wave Scheduling
are scheduled at intervals
throughout the hour.
https://quizlet.com/1062839786/cmaa-exam-questions-comprehensive-questions-answered-2025-verified-graded-a-already-passed-flash-cards/?new 4/33
CMAA EXAM QUESTIONS COMPREHENSIVE
questions answered, 2025 verified graded A+
already passed!
Save
Terms in this set (230)
Dependability
What qualities should an Courtesy
MA posess? Initiative
Interpersonal Skills
An implied contract in Physician-Patient Relationship
which the physician is
expected to assess and
treat the patient with the
same amount of
knowledge, skill, and
judgement as another
physician under the same
circumstances.
The patient is expected to compensate the physician
for all services provided.
What are the rules that The patient is expected to adhere to any directions or
must be followed under guidance provided by the physician.
the Physician-Patient If the physician terminates the contract, the patient
Relationship? must be provided with advance notice of these
intentions as well as given enough time to seek the
services of another physician.
https://quizlet.com/1062839786/cmaa-exam-questions-comprehensive-questions-answered-2025-verified-graded-a-already-passed-flash-cards/?new 1/33
,7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
This is apparent through Implied Consent
the action of seeking the
services of a physician.
A form that states the Informed Consent
patient's understanding of
the prescribed treatment
as well as its
accompanying risks;
usually signed prior to
operations or procedures
to be conducted.
This states that a volunteer Good Samaritan Act
is not held liable for any
civil damages that may
occur as a result of their
efforts to provide
emergency care.
This document was Patient's Bill of Rights
developed to ensure the
fairness and effectiveness
of the healthcare system,
as well as encourage
people to take an interest
in the improvement of
their health.
The discontinuation of Abandonment
medical care without
proper notification.
The usage of an impartial Arbitration
third party for the hearing
and determination of a
dispute.
https://quizlet.com/1062839786/cmaa-exam-questions-comprehensive-questions-answered-2025-verified-graded-a-already-passed-flash-cards/?new 2/33
,7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
The unlawful use of force Battery
or violence; physical
contact of a person
without his permission.
The failure to provide the Negligence
necessary care that is
required for a person's
situation.
Laws enacted by the Statutes
legislative branch of a
government.
Answer the telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
What are the guidelines Speak clearly and distinctly.
for proper phone Always be courteous.
etiquette? Be sure to ask the caller's permission before placing
them on hold.
Never allow an angry or aggressive caller to upset
you; remain calm and composed.
What is verbal The use of the language or the actual words spoken.
communication?
Sound
What are some of the key
Words
components of verbal
Speaking
communication?
Language
This is the use of eye Nonverbal Communication
contact, body language,
facial expression, or
symbolic expressions to
communicate a message.
https://quizlet.com/1062839786/cmaa-exam-questions-comprehensive-questions-answered-2025-verified-graded-a-already-passed-flash-cards/?new 3/33
, 7/29/25, 2:48 PM CMAA EXAM QUESTIONS COMPREHENSIVE questions answered, 2025 verified graded A+ already passed! Flashcards | Quizlet
This rule establishes HIPAA Patient Privacy Rule
regulations for the use and
disclosure of protected
health information and
mandates that all patients
be provided a copy of
privacy policies when
treated in a doctor's office
or when admitted to any
health care facility.
Refrain from making jokes or negative remarks that
How do you create a
demean the abilities, skills, or aspects of co-workers.
comfortable
Be patient and respectful when speaking with a caller
environment?
that does not speak English clearly.
Its size in consideration of the amount of desk space
What are the available.
characteristics when Its ability to accomodate the number of appointments
selecting an appointment made.
book? Comfort for writing.
Adequate space for all details necessary.
The advance preparation to enable the MA to
What is a matrix?
schedule patients both accurately and efficiently.
What information should Times the physician is not available to see patients.
be marked before Hospital rounds, meetings.
scheduling patients? Physician's days off, holidays, lunch/dinner breaks etc.
A certain number of Wave Scheduling
patients are scheduled to
arrive at the same time
and the patients are seen
in the order in which they
arrive.
Small groups of patients Modified Wave Scheduling
are scheduled at intervals
throughout the hour.
https://quizlet.com/1062839786/cmaa-exam-questions-comprehensive-questions-answered-2025-verified-graded-a-already-passed-flash-cards/?new 4/33
