KCS Practices v6 Certification
KCS Core Concepts - Correct Answer ✔️✔️Transformation and
Continuous Improvement - Double loop process (nonlinear)
Buy-in at all levels (including for knowledge worker - Pink)
Leadership is required
Collective experience (abundance, body parts exercise)
Collective Ownership
Seek to Understand Before Seeking to Solve
,Sufficient to Solve
Knowledge Integration - knowledge integrated in workflow
Coaching for Success
Assessing Value - Triangulation
Benefits of double loop process - Correct Answer ✔️✔️Supports
continuous improvement of Solve loop and overall KCS process
Integrates transactional activities with organization-level processes
Why is it important to have buy-in to KCS practices? - Correct Answer
✔️✔️Knowledge workers are volunteers. They need to buy-in in
,order to participate. In contrast to physical workers that can be coerced
into work.
Elements that drive organizational change - Correct Answer ✔️✔
️Strong leadership
Formal change management methodology
Strong Vision
Communication of vision
Trust
Value employees for contributions and not ability to follow instructions
, Focus measures on outcomes not activity
Continuously improve performance
Personal communication from leaders
Recognition of results and benefits
Elements that sustain KCS over time - Correct Answer ✔️✔
️Recognition of results
Measures on outcomes and not activity
How does knowledge integration impact the benefits of KCS? - Correct
Answer ✔️✔️Benefit from knowledge of others
KCS Core Concepts - Correct Answer ✔️✔️Transformation and
Continuous Improvement - Double loop process (nonlinear)
Buy-in at all levels (including for knowledge worker - Pink)
Leadership is required
Collective experience (abundance, body parts exercise)
Collective Ownership
Seek to Understand Before Seeking to Solve
,Sufficient to Solve
Knowledge Integration - knowledge integrated in workflow
Coaching for Success
Assessing Value - Triangulation
Benefits of double loop process - Correct Answer ✔️✔️Supports
continuous improvement of Solve loop and overall KCS process
Integrates transactional activities with organization-level processes
Why is it important to have buy-in to KCS practices? - Correct Answer
✔️✔️Knowledge workers are volunteers. They need to buy-in in
,order to participate. In contrast to physical workers that can be coerced
into work.
Elements that drive organizational change - Correct Answer ✔️✔
️Strong leadership
Formal change management methodology
Strong Vision
Communication of vision
Trust
Value employees for contributions and not ability to follow instructions
, Focus measures on outcomes not activity
Continuously improve performance
Personal communication from leaders
Recognition of results and benefits
Elements that sustain KCS over time - Correct Answer ✔️✔
️Recognition of results
Measures on outcomes and not activity
How does knowledge integration impact the benefits of KCS? - Correct
Answer ✔️✔️Benefit from knowledge of others
