KCS TEST EXAM QUESTIONS
Which KCS role is responsible for monitoring processes and mentoring
people? - Correct Answer ✔️✔️KCS coach
What are three components of the visibility matrix? - Correct Answer
✔️✔️Audience
Knowledge state
Access rights
What is the first phases of the six step KCS adoption process? - Correct
Answer ✔️✔️Assess the current state
The problem and the resolution are two components of a solution.
What is the 3rd? - Correct Answer ✔️✔️Environment
What is a benefit of structure for reuse? - Correct Answer ✔️✔
️Promotes consistency and quality
, Who created KCS? - Correct Answer ✔️✔️The consortium for
service innovation csi
Which of the following would be responsibilities of the KCS II role in the
KCS competency model? - Correct Answer ✔️✔️Fix solutions on
demand and finish frames solutions
Improved reputation, decreased costs and scalability are examples of
which of the following? - Correct Answer ✔️✔️Expected return
from an investment in KCS for the business
Which of the following drives understanding of engagement with and
belief in the KCS implementation? - Correct Answer ✔️✔
️Communications plan
Which of the following is least likely to motivate staff? - Correct
Answer ✔️✔️Monetary compensation
Which KCS role is responsible for monitoring processes and mentoring
people? - Correct Answer ✔️✔️KCS coach
What are three components of the visibility matrix? - Correct Answer
✔️✔️Audience
Knowledge state
Access rights
What is the first phases of the six step KCS adoption process? - Correct
Answer ✔️✔️Assess the current state
The problem and the resolution are two components of a solution.
What is the 3rd? - Correct Answer ✔️✔️Environment
What is a benefit of structure for reuse? - Correct Answer ✔️✔
️Promotes consistency and quality
, Who created KCS? - Correct Answer ✔️✔️The consortium for
service innovation csi
Which of the following would be responsibilities of the KCS II role in the
KCS competency model? - Correct Answer ✔️✔️Fix solutions on
demand and finish frames solutions
Improved reputation, decreased costs and scalability are examples of
which of the following? - Correct Answer ✔️✔️Expected return
from an investment in KCS for the business
Which of the following drives understanding of engagement with and
belief in the KCS implementation? - Correct Answer ✔️✔
️Communications plan
Which of the following is least likely to motivate staff? - Correct
Answer ✔️✔️Monetary compensation
