COB 300 OPERATIONS TEST 1 Exam Questions and Answers
operations management - -management of systems of processes that create goods
and services
-processes - -converting inputs to outputs
-operations manager - -who guides the system through decision making---- has to
make design and operating decisions
-operations finance marketing - -3 functions of business organizations
-upper management processes - -govern operation of the entire organization
-operational processes - -core processes that make up the value stream
-supporting processes - -support core processes
-variation - -can be disruptive to operations and supply chain processes :additional
costs, delays and shortages, poor quality, inefficient work systems
-4 sources of variation - -variety of goods and services being offered
structural variation in demand
random variation
assignable variation
-physical model - -looks like real life counterparts
-schematic model - -looks less like real life than physical model
-mathematic - -looks nothing like real life
-ways businesses compete - -identify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
-competitiveness - -how effectively an organization meets the wants and needs of
customers relative to others that offer similar goods and services
-mission statement - -serves as a basis for organizational goals
-goals - -destinations
-strategies - -road ma
-order qualifiers - -characteristics that customers perceive as minimum standards of
acceptability for a product or service to be considered as a potential purchase
operations management - -management of systems of processes that create goods
and services
-processes - -converting inputs to outputs
-operations manager - -who guides the system through decision making---- has to
make design and operating decisions
-operations finance marketing - -3 functions of business organizations
-upper management processes - -govern operation of the entire organization
-operational processes - -core processes that make up the value stream
-supporting processes - -support core processes
-variation - -can be disruptive to operations and supply chain processes :additional
costs, delays and shortages, poor quality, inefficient work systems
-4 sources of variation - -variety of goods and services being offered
structural variation in demand
random variation
assignable variation
-physical model - -looks like real life counterparts
-schematic model - -looks less like real life than physical model
-mathematic - -looks nothing like real life
-ways businesses compete - -identify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
-competitiveness - -how effectively an organization meets the wants and needs of
customers relative to others that offer similar goods and services
-mission statement - -serves as a basis for organizational goals
-goals - -destinations
-strategies - -road ma
-order qualifiers - -characteristics that customers perceive as minimum standards of
acceptability for a product or service to be considered as a potential purchase
