,Table of Contents 5r 5r
Part 1: Introduction
5r 5r
Chapter 1: What Is Organizational Behavior?
5r 5r 5r 5r 5r 5r
Part 2: The Individual
5r 5r 5r
Chapter 2: Diversity in Organizations C
5r 5r 5r 5r 5r
hapter 3: Attitudes and Job Satisfaction
5r 5r 5r 5r 5r 5r
Chapter 4: Emotions and Moods Chapt 5r 5r 5r 5r 5 r
er 5: Personality and Values
5r 5r 5r 5r
Chapter 6: Perception and Individual Decision Making C
5r 5r 5r 5r 5r 5r 5r
hapter 7: Motivation Concepts 5r 5r 5r
Chapter 8: Motivation: From Concepts to Applications P
5r 5r 5r 5r 5r 5r 5r
art 3: The Group
5r 5r 5r
Chapter 9: Foundations of Group Behavior Ch
5r 5r 5r 5r 5r 5r
apter 10: Understanding Work Teams Chapte
5r 5r 5r 5r 5r
r 11: Communication
5r 5r
Chapter 12: Leadership Chapt 5r 5r 5r
er 13: Power and Politics
5r 5r 5r 5r
Chapter 14: Conflict and Negotiation Pa
5r 5r 5r 5r 5r
rt 4: The Organization System
5r 5r 5r 5r
Chapter 15: Foundations of Organization Structure Chapt
5r 5r 5r 5r 5r 5r
er 16: Organizational Culture
5r 5r 5r
Chapter 17: Human Resource Policies and Practices Chapt
5r 5r 5r 5r 5r 5r 5r
er 18: Organizational Change and Stress Management
5r 5r 5r 5r 5r 5r
,Organizational Behavior, 15e (Robbins/Judge) Cha 5r 5r 5r 5r
pter 1 What Is Organizational Behavior?
5r 5 r 5r 5r 5r
1) are defined as people who oversee the activities of others and who are responsible for attaining
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
goals in organizations.
5r 5r 5r
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
5r 5r
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
warming project and decides what tasks related to creating awareness about the issue need to be done. In addi
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
tion, she is also deciding which members of her team will work on engaging with the public and which will wo
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
rk on lobbying with the government. She is also assigning people as team members to ensure that tasks are un
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
dertaken on time. Which of the following categories of functions is Mitchell undertaking?
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
5r 5r
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5
project. During the project, she needs to motivate team members to attain their project milestones and direc
r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
t them through different phases of the project. Which of the following kinds of functions will these tasks b
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
e covered under?
5r 5r
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading 5r
Answer: E 5r
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rec
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
ently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monito
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
red the schedule to find the cause of the delay, before speeding up the implementation process by allocating
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
more members for the implementation phase. By doing this, which of the following functions is she performin
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
g?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A 5 r
5) Which of the following functions do managers undertake as part of planning functions?
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
A) defining an organization's goals 5r 5r 5r
B) implementing strategies for achieving goals 5r 5r 5r 5r
C) executing plans to integrate activities 5r 5r 5r 5r
D) accomplishing goals of a project 5r 5r 5r 5r
E) employing strategies to coordinate tasks 5r 5r 5r 5r 5r
Answer: A 5 r
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
may be termed as a
5r 5r . 5r 5r 5r
A) leader
B) figurehead
C) resource allocator 5r
D) negotiator
E) disturbance handler 5r 5
Answer: B
r 5r
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
the market. Her work in the next few weeks involves sharing knowledge about the product with her team me
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
mbers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new pro
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
duct. Which of the following roles is Ortiz playing?
5r 5r 5r 5r 5r 5r 5r 5r
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
5r 5 r
8) Regina George works as a campaign manager in a not-for-
5r 5r 5r 5r 5r 5r 5r 5r 5r
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking w
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
ith managers who are working on the issue of food safety. Through her network of contacts, she strives to gain
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
information about the stakeholders in the food industry and other lobby groups. Which of the following roles i
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
s George most likely to be playing according to Mintzberg's classification of managerial roles?
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator 5r
Answer: C
5r 5r
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of wi
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
nter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also n
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
etworking with contacts from the press and fashion magazine editors to understand the changing tastes of cons
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
umers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
roles?
A) figurehead
B) leader
C) symbol head 5r
D) monitor
E) spokesperson
Part 1: Introduction
5r 5r
Chapter 1: What Is Organizational Behavior?
5r 5r 5r 5r 5r 5r
Part 2: The Individual
5r 5r 5r
Chapter 2: Diversity in Organizations C
5r 5r 5r 5r 5r
hapter 3: Attitudes and Job Satisfaction
5r 5r 5r 5r 5r 5r
Chapter 4: Emotions and Moods Chapt 5r 5r 5r 5r 5 r
er 5: Personality and Values
5r 5r 5r 5r
Chapter 6: Perception and Individual Decision Making C
5r 5r 5r 5r 5r 5r 5r
hapter 7: Motivation Concepts 5r 5r 5r
Chapter 8: Motivation: From Concepts to Applications P
5r 5r 5r 5r 5r 5r 5r
art 3: The Group
5r 5r 5r
Chapter 9: Foundations of Group Behavior Ch
5r 5r 5r 5r 5r 5r
apter 10: Understanding Work Teams Chapte
5r 5r 5r 5r 5r
r 11: Communication
5r 5r
Chapter 12: Leadership Chapt 5r 5r 5r
er 13: Power and Politics
5r 5r 5r 5r
Chapter 14: Conflict and Negotiation Pa
5r 5r 5r 5r 5r
rt 4: The Organization System
5r 5r 5r 5r
Chapter 15: Foundations of Organization Structure Chapt
5r 5r 5r 5r 5r 5r
er 16: Organizational Culture
5r 5r 5r
Chapter 17: Human Resource Policies and Practices Chapt
5r 5r 5r 5r 5r 5r 5r
er 18: Organizational Change and Stress Management
5r 5r 5r 5r 5r 5r
,Organizational Behavior, 15e (Robbins/Judge) Cha 5r 5r 5r 5r
pter 1 What Is Organizational Behavior?
5r 5 r 5r 5r 5r
1) are defined as people who oversee the activities of others and who are responsible for attaining
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
goals in organizations.
5r 5r 5r
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
5r 5r
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
warming project and decides what tasks related to creating awareness about the issue need to be done. In addi
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
tion, she is also deciding which members of her team will work on engaging with the public and which will wo
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
rk on lobbying with the government. She is also assigning people as team members to ensure that tasks are un
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
dertaken on time. Which of the following categories of functions is Mitchell undertaking?
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
5r 5r
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5
project. During the project, she needs to motivate team members to attain their project milestones and direc
r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
t them through different phases of the project. Which of the following kinds of functions will these tasks b
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
e covered under?
5r 5r
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading 5r
Answer: E 5r
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rec
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
ently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monito
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
red the schedule to find the cause of the delay, before speeding up the implementation process by allocating
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
more members for the implementation phase. By doing this, which of the following functions is she performin
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
g?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A 5 r
5) Which of the following functions do managers undertake as part of planning functions?
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
A) defining an organization's goals 5r 5r 5r
B) implementing strategies for achieving goals 5r 5r 5r 5r
C) executing plans to integrate activities 5r 5r 5r 5r
D) accomplishing goals of a project 5r 5r 5r 5r
E) employing strategies to coordinate tasks 5r 5r 5r 5r 5r
Answer: A 5 r
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
may be termed as a
5r 5r . 5r 5r 5r
A) leader
B) figurehead
C) resource allocator 5r
D) negotiator
E) disturbance handler 5r 5
Answer: B
r 5r
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
the market. Her work in the next few weeks involves sharing knowledge about the product with her team me
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
mbers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new pro
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
duct. Which of the following roles is Ortiz playing?
5r 5r 5r 5r 5r 5r 5r 5r
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
5r 5 r
8) Regina George works as a campaign manager in a not-for-
5r 5r 5r 5r 5r 5r 5r 5r 5r
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking w
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
ith managers who are working on the issue of food safety. Through her network of contacts, she strives to gain
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
information about the stakeholders in the food industry and other lobby groups. Which of the following roles i
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
s George most likely to be playing according to Mintzberg's classification of managerial roles?
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator 5r
Answer: C
5r 5r
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of wi
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
nter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also n
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
etworking with contacts from the press and fashion magazine editors to understand the changing tastes of cons
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
umers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial
5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r 5r
roles?
A) figurehead
B) leader
C) symbol head 5r
D) monitor
E) spokesperson