TRT2601
Assessment 2
Semester 2
Due 2025
, TRT2601
Assessment 2
Semester 2 2025
2.1 Factors of the Airport Experience
The airport experience is shaped by multiple interacting factors that collectively
determine how passengers perceive comfort, efficiency, and satisfaction during their
time at the airport. These factors are not isolated; rather, they function as an integrated
system that influences passenger behavior and emotional response.
Ease of Navigation
A well-designed airport layout supported by clear, multilingual signage and intuitive
wayfinding systems enables passengers to move easily through the terminal. This is
especially critical during time-sensitive moments such as check-in or boarding. For
example, airports using digital pathfinding kiosks and mobile wayfinding apps reduce
cognitive load for travelers unfamiliar with the layout. This factor applies because ease
of navigation reduces anxiety and improves time management for all passengers.
Availability of Amenities
The presence of diverse amenities directly impacts the comfort and satisfaction of
travelers. High-performing airports provide quiet zones, play areas, cultural exhibits, and
a range of dining options that cater to varying dietary, age-related, and cultural needs.
For instance, airports such as Changi in Singapore set global benchmarks by
integrating wellness spas and indoor gardens. This factor is relevant because it
transforms passive waiting time into a productive or relaxing experience, improving
perceived service quality.
Assessment 2
Semester 2
Due 2025
, TRT2601
Assessment 2
Semester 2 2025
2.1 Factors of the Airport Experience
The airport experience is shaped by multiple interacting factors that collectively
determine how passengers perceive comfort, efficiency, and satisfaction during their
time at the airport. These factors are not isolated; rather, they function as an integrated
system that influences passenger behavior and emotional response.
Ease of Navigation
A well-designed airport layout supported by clear, multilingual signage and intuitive
wayfinding systems enables passengers to move easily through the terminal. This is
especially critical during time-sensitive moments such as check-in or boarding. For
example, airports using digital pathfinding kiosks and mobile wayfinding apps reduce
cognitive load for travelers unfamiliar with the layout. This factor applies because ease
of navigation reduces anxiety and improves time management for all passengers.
Availability of Amenities
The presence of diverse amenities directly impacts the comfort and satisfaction of
travelers. High-performing airports provide quiet zones, play areas, cultural exhibits, and
a range of dining options that cater to varying dietary, age-related, and cultural needs.
For instance, airports such as Changi in Singapore set global benchmarks by
integrating wellness spas and indoor gardens. This factor is relevant because it
transforms passive waiting time into a productive or relaxing experience, improving
perceived service quality.
