DSST PRINCIPLES OF SUPERVISION
2025/2026 EXAM NEWEST QUESTIONS
AND CORRECT ANSWERS | VERIFIED
ANSWERS | BRAND NEW
The National Bank has a training room set-up that mirrors
the actual space tellers will work in once training ends and
they are assigned to a branch of the bank. During training,
new employees work in this room on equipment like they
will use, role-play interaction with customers, and even
respond to a simulated robbery. This type of training is
called
a. orientation training.
b. vestibule training.
c. development.
d. diversity training. Correct Answer b. vestibule training
David McClelland's Needs Theory says that the most
important needs for a manager would be
a. security, social, and achievement.
b. existence, relatedness, and growth.
c. independence, recognition, and self-actualization.
d. achievement, affiliation, and power. Correct Answer d.
achievement, affiliation, and power
ABC Company is structured so that one department
services the military and another department services the
,medical community. What type of organization structure
does this represent?
a. function
b. product
c. customer
d. geographic Correct Answer C. customer
Which statement best describes a comparable-worth
doctrine?
a. A pregnant employee qualifies for disability benefits.
b. Men and women should receive equal time off when a
new child is born.
c. All employees that perform the same job should receive
the same benefits.
d. Men and women should receive equal pay for different
jobs of equal worth. Correct Answer d. Men and women
should receive equal pay for different jobs of equal worth.
Foreign nationals who are brought in to work at the parent
company are
a. expatriates
b. impatriates
c. multinationals
d. third-country nationals Correct Answer b. impatriates
An employee at ABC Company is on probation for
repeatedly being below quotas and not making goals. A
consequence of being on probation is loss of flex-time
opportunities. The manager states that if the employee
meets goals for three weeks in a row, the employee will be
,off probation and will be able to work flex hours. This is an
example of
a. positive reinforcement.
b. negative reinforcement.
c. punishment.
d. extinction. Correct Answer b. negative reinforcement.
The group of employees Sarah supervises has not been
meeting quotas. Recognizing that the employees may
have ideas about how to improve performance, Sarah
schedules time for them to meet as a team to discuss the
situation and develop a plan. Sarah's role in this process
should be as a
a. communicator
b. leader
c. facilitator
d. spokesperson Correct Answer c. facilitator
A Six Sigma process
a. has reduced the costs associated with a process at
least 60%.
b. has improved customer satisfaction to more than 90%.
c. is operating at a 99.9% level of accuracy.
d. has met all of the quality standards associated with the
certification. Correct Answer c. is operating at a 99.9%
level of accuracy.
To be an effective motivator, a manager must know
a. what behaviors he/she wants an employee to exhibit.
b. what weaknesses an employee has.
c. what strengths an employee has.
, d. the mission statement of the organization. Correct
Answer a. what behaviors he/she wants an employee to
exhibit.
Managers look at the __________, leaders look at the
________.
a. day-to-day, future
b. vision, tactics
c. budgets, financial statements
d. punishments, rewards Correct Answer a. day-to-day,
future
A tool that would NOT help in the controlling process
would be
a. a budget.
b. a job analysis.
c. a personal observation.
d. an external audit. Correct Answer b. a job analysis.
The manager who recognizes that the manufacturing
department must meet their quotas in order for the sales
department to keep their promises to customers is
exercising
a. technical skill.
b. conceptual skill.
c. interpersonal skill
d. leadership skill. Correct Answer b. Conceptual skill
involves being able to see the big picture or how the parts
relate to the whole.
2025/2026 EXAM NEWEST QUESTIONS
AND CORRECT ANSWERS | VERIFIED
ANSWERS | BRAND NEW
The National Bank has a training room set-up that mirrors
the actual space tellers will work in once training ends and
they are assigned to a branch of the bank. During training,
new employees work in this room on equipment like they
will use, role-play interaction with customers, and even
respond to a simulated robbery. This type of training is
called
a. orientation training.
b. vestibule training.
c. development.
d. diversity training. Correct Answer b. vestibule training
David McClelland's Needs Theory says that the most
important needs for a manager would be
a. security, social, and achievement.
b. existence, relatedness, and growth.
c. independence, recognition, and self-actualization.
d. achievement, affiliation, and power. Correct Answer d.
achievement, affiliation, and power
ABC Company is structured so that one department
services the military and another department services the
,medical community. What type of organization structure
does this represent?
a. function
b. product
c. customer
d. geographic Correct Answer C. customer
Which statement best describes a comparable-worth
doctrine?
a. A pregnant employee qualifies for disability benefits.
b. Men and women should receive equal time off when a
new child is born.
c. All employees that perform the same job should receive
the same benefits.
d. Men and women should receive equal pay for different
jobs of equal worth. Correct Answer d. Men and women
should receive equal pay for different jobs of equal worth.
Foreign nationals who are brought in to work at the parent
company are
a. expatriates
b. impatriates
c. multinationals
d. third-country nationals Correct Answer b. impatriates
An employee at ABC Company is on probation for
repeatedly being below quotas and not making goals. A
consequence of being on probation is loss of flex-time
opportunities. The manager states that if the employee
meets goals for three weeks in a row, the employee will be
,off probation and will be able to work flex hours. This is an
example of
a. positive reinforcement.
b. negative reinforcement.
c. punishment.
d. extinction. Correct Answer b. negative reinforcement.
The group of employees Sarah supervises has not been
meeting quotas. Recognizing that the employees may
have ideas about how to improve performance, Sarah
schedules time for them to meet as a team to discuss the
situation and develop a plan. Sarah's role in this process
should be as a
a. communicator
b. leader
c. facilitator
d. spokesperson Correct Answer c. facilitator
A Six Sigma process
a. has reduced the costs associated with a process at
least 60%.
b. has improved customer satisfaction to more than 90%.
c. is operating at a 99.9% level of accuracy.
d. has met all of the quality standards associated with the
certification. Correct Answer c. is operating at a 99.9%
level of accuracy.
To be an effective motivator, a manager must know
a. what behaviors he/she wants an employee to exhibit.
b. what weaknesses an employee has.
c. what strengths an employee has.
, d. the mission statement of the organization. Correct
Answer a. what behaviors he/she wants an employee to
exhibit.
Managers look at the __________, leaders look at the
________.
a. day-to-day, future
b. vision, tactics
c. budgets, financial statements
d. punishments, rewards Correct Answer a. day-to-day,
future
A tool that would NOT help in the controlling process
would be
a. a budget.
b. a job analysis.
c. a personal observation.
d. an external audit. Correct Answer b. a job analysis.
The manager who recognizes that the manufacturing
department must meet their quotas in order for the sales
department to keep their promises to customers is
exercising
a. technical skill.
b. conceptual skill.
c. interpersonal skill
d. leadership skill. Correct Answer b. Conceptual skill
involves being able to see the big picture or how the parts
relate to the whole.
