PGA PGM 3.0 Level 3 Supervising &
Delegating WITH QUESTIONS
AND WELL VERIFIED
ANSWERSIf a[REAL
When should a manager address perfor-
mance gaps if an issue arises regarding
gap arises, address the gap as soon
as possible
a performer's work?
How should the complexity of a task be
Start simply, then add complexity after
handled if a performer is learning some-
the performer has mastered the basics
thing new?
Performance standards reflect what the
What expectations should a manager's manager expects in terms of quality,
performance standards reflect? timeliness, and initiative on the staff
member's part.
What element of the performance sys-
Performance expectations
tem describes the job task?
What is the recommended guideline a
manager should use if an employee's ac-
The performance system
tual performance differs from expected
performance?
By making sure the performer is fully
aware of all available resources and how
How should resources be allocated to
to use them. Involve the performer in the
avoid overwhelming a performer?
process of deciding how to allocate the
available resources
What types of resources are needed to Material or physical resources; hu-
carry out the facility's mission and finan- man resources; financial resources; time
cial goals? based resources
The golf shop merchandise operation is
underperforming to revenue projections
Material or physical resources; human
and inventory management challenges
resources
are occurring. What type of resources
could best resolve these problems?
Which element of the performance sys-
tem is being utilized when managers
Performance expectations
communicate the information needed for
a performer to complete a task?
Input is the signal for the performer to
take action and consists of the cues that
, PGA PGM 3.0 Level 3 Supervising &
Delegating WITH QUESTIONS
AND WELL VERIFIED
ANSWERS [REAL
Why would an audible thermometer are presented in the system. An audible
need to be used to identify the appropri- thermometer is a cue signaling the per-
ate temperature of food related to input? former to take action
A hydraulic leak is discovered when us-
Provide on the spot coaching; develop a
ing a triplex mower on the greens. What
checklist or job aid that is easily accessi-
type of input amplifier can be implement-
ble
ed to minimize the problem?
What is defined as the information, cir-
cumstances, or events that signal a per- Input
former to take the appropriate action?
When conducting a junior event, twenty
juniors pre-registered and forty-five at-
tended on the day of the event. This
prompted the facility to increase the pro-
Circumstance
fessional staff by two teachers to accom-
modate the volume of juniors. In this ex-
ample, what type of input signaled ap-
propriate action?
What should a manager do when a per-
The manager may need to amplify the
former has difficulty recognizing when to
input to make sure that it is noticed
take action on a specific task?
What type of consequence happens
when a chef experiences gratification af-
ter presenting an elegant surf and turf Internal, psychological
dinner during a ladies' member-guest
event?
An employee is repeatedly late for the
morning shift. The supervisor reassigns
Action and consequence misaligned, the
this person to the afternoon shift. What is
desired reinforcement will not appear
the problem with this scheduling adjust-
ment?
A team member who set the hole lo-
cations accurately and efficiently is as-
signed to routinely complete this mainte- Positive consequence
nance task. What is the potential result
of this situation?
Delegating WITH QUESTIONS
AND WELL VERIFIED
ANSWERSIf a[REAL
When should a manager address perfor-
mance gaps if an issue arises regarding
gap arises, address the gap as soon
as possible
a performer's work?
How should the complexity of a task be
Start simply, then add complexity after
handled if a performer is learning some-
the performer has mastered the basics
thing new?
Performance standards reflect what the
What expectations should a manager's manager expects in terms of quality,
performance standards reflect? timeliness, and initiative on the staff
member's part.
What element of the performance sys-
Performance expectations
tem describes the job task?
What is the recommended guideline a
manager should use if an employee's ac-
The performance system
tual performance differs from expected
performance?
By making sure the performer is fully
aware of all available resources and how
How should resources be allocated to
to use them. Involve the performer in the
avoid overwhelming a performer?
process of deciding how to allocate the
available resources
What types of resources are needed to Material or physical resources; hu-
carry out the facility's mission and finan- man resources; financial resources; time
cial goals? based resources
The golf shop merchandise operation is
underperforming to revenue projections
Material or physical resources; human
and inventory management challenges
resources
are occurring. What type of resources
could best resolve these problems?
Which element of the performance sys-
tem is being utilized when managers
Performance expectations
communicate the information needed for
a performer to complete a task?
Input is the signal for the performer to
take action and consists of the cues that
, PGA PGM 3.0 Level 3 Supervising &
Delegating WITH QUESTIONS
AND WELL VERIFIED
ANSWERS [REAL
Why would an audible thermometer are presented in the system. An audible
need to be used to identify the appropri- thermometer is a cue signaling the per-
ate temperature of food related to input? former to take action
A hydraulic leak is discovered when us-
Provide on the spot coaching; develop a
ing a triplex mower on the greens. What
checklist or job aid that is easily accessi-
type of input amplifier can be implement-
ble
ed to minimize the problem?
What is defined as the information, cir-
cumstances, or events that signal a per- Input
former to take the appropriate action?
When conducting a junior event, twenty
juniors pre-registered and forty-five at-
tended on the day of the event. This
prompted the facility to increase the pro-
Circumstance
fessional staff by two teachers to accom-
modate the volume of juniors. In this ex-
ample, what type of input signaled ap-
propriate action?
What should a manager do when a per-
The manager may need to amplify the
former has difficulty recognizing when to
input to make sure that it is noticed
take action on a specific task?
What type of consequence happens
when a chef experiences gratification af-
ter presenting an elegant surf and turf Internal, psychological
dinner during a ladies' member-guest
event?
An employee is repeatedly late for the
morning shift. The supervisor reassigns
Action and consequence misaligned, the
this person to the afternoon shift. What is
desired reinforcement will not appear
the problem with this scheduling adjust-
ment?
A team member who set the hole lo-
cations accurately and efficiently is as-
signed to routinely complete this mainte- Positive consequence
nance task. What is the potential result
of this situation?
