TESTED EXAM QUESTIONS WITH
VERIFIED ANSWERS GRADED A+
Quiz_________________?
Due to water migration, most drapery and upholstery that are in contact with moisture will
develop _____________ stains/rings over time. -
Answer✅
Water
Quiz_________________?
Remember that the water damage restoration is not complete until all materials are
returned to a _____ - ______ condition. -
Answer✅
Pre-damage or former state
Quiz_________________?
What are the three categories/colors of water sanitation? -
Answer✅
Category 1, 2, and 3
Quiz_________________?
Carpet ___________ is always replaced in Category "2" & "3" losses if wet. -
1
, Answer✅
Pads
Quiz_________________?
The absorption process, in all hygroscopic materials, becomes more dramatic above
_______% RH. -
Answer✅
60%
Quiz_________________?
As the humidity increases, hygroscopic materials take on more moisture i.e., water vapor,
from the air until they reach _______________ with the environment. -
Answer✅
Equilibrium
Quiz_________________?
What are the four classes of water damage? -
Answer✅
1, 2, 3, and 4
Quiz_________________?
The Standard of Care for water damage restoration is _______________. -
Answer✅
ANSI-S500
Quiz_________________?
What are the two types of secondary damage? -
Answer✅
Hygroscopic and Fungal/ Mold
2
, Quiz_________________?
Accurate written _____________ must begin when the first contact is made with the
company. -
Answer✅
Records
Quiz_________________?
The property owner, insured, or authorized agent, must sign a _________
_____________ before a restorer begins work. States who is financially responsible for
payment of services. -
Answer✅
Work Authorization
Quiz_________________?
A requirement for an insurance ______________ (deposit) should be clearly explained
over the phone before you respond. -
Answer✅
Deductible
Quiz_________________?
Restoration companies must provide a ____ hour phone response. -
Answer✅
24 hour
Quiz_________________?
Third party evaluations of water losses may be considered when there are _________
health issues; high _______ occupants in the structure; or when mold contamination is
present. -
Answer✅
3