MBA 742 Module 4 Exam Questions And
Complete Answers
Define: Project Quality Management - answer The processes and activities of the
performing organization that determine quality policies, objectives, and responsibilities
so that the project will satisfy the needs for which it was undertaken
Define: Benchmarking - answer The comparison of actual or planned practices
(processes and operations) to those of comparable organizations to identify best
practices, generate ideas for improvement, and provide a basis for measuring
performance
Define: Quality Assurance (QA) - answer The process of auditing the quality
requirements and the results from quality control measurements to ensure that
appropriate quality standards and operational definitions are used
Define: Quality Control (QC) - answer The process of monitoring and recording results
of executing the quality activities to assess performance and recommend necessary
changes
Define: Control Charts - answer Graphic display of process data over time and against
established control limits, which has a centerline or mean of a normal distribution of
data plotted on a control chart, which reflects the expected variation in the data
Define: Control Limits - answer The area composed of 3 standard deviations on either
side of the centerline or mean of a normal distribution of data piloted on a control chart,
which reflects the expected variation in the data
Define: Specification Limits - answer The area, on either side of the centerline, or mean,
of data plotted on a control chart that meets the customer's requirements for a product
or service. This area may be greater than or less than the area defined by the control
limits
Define: Statistical Sampling - answer Choosing part of a population of interest for
inspection
Define: Design of Experiments (DOE) - answer Statistical method for identifying which
factors may influence specific variables of a product or process under development or
in production
Define: Trend Analysis - answer Analytical technique that uses mathematical models to
forecast future outcomes based on historical results, Method of determining variance
from a baseline of a budget, cost, schedule, or scope parameter by using prior progress
reporting period's data and projecting how much that parameter's variance from
, baseline might be at some point in the project id no changes are made in executing the
project
Define: Precision - answer A measure of exactness
Define: Accuracy - answer A measure of correctness
The project management team should determine the appropriate levels of _____ and
_____ - answer Accuracy and precision
Define: Quality - answer The degree to which a set of inherent characteristics fulfills
requirements
Define: Grade - answer A category or rank used to distinguish items that have the same
functional use but do not share the same requirements for quality
Define: Customer Satisfaction - answer Within the quality management system, a state
of fulfillment in which the needs of a customer are met/exceeded for customer's
expected experiences as assessed by customer at the moment of evaluation
Define: Prevention over Inspection - answer The cost of preventing mistakes is less than
the cost of correcting mistakes when they are found by inspection or during usage
Define: Cost of Quality - answer Method of determining the costs incurred to ensure
quality. Prevention and appraisal costs include costs for quality planning, quality control
and quality assurance to ensure compliance to requirements. Failure costs include
costs to rework products, components, or processes that are non-compliant, costs of
warranty work and waste, and loss of reputation
Define: Continuous Improvement (CI) - answer Ongoing effort to improve products,
services, or processes. These efforts can seek incremental improvement over time or
breakthrough improvement all at once. This concept is described by Shewhart and
Demin as Plan-Do-Check-Act (AKA: Kaizen in Japan)
Define: Plan Quality Management Process - answer The process of identifying quality
requirements and/or standards for project and its deliverables, and documenting how
the project will demonstrate compliance with quality requirements
Quality is something to _____ , not ______ - answer Plan in, not inspect in
Define: Cost of Quality (COQ) - answer The total cost of all efforts to achieve product,
service, or results quality. Cost or prevention and appraisal should be part of cost of
doing business, and should not be viewed as separate and distinct
Define: Cost of Conformance - answer Money spent during project to avoid failures
(prevention costs and appraisal costs)
Define: Cost of Non-Conformance - answer Money spent during and after project
because of failures (internal failure costs and external failure costs)
Complete Answers
Define: Project Quality Management - answer The processes and activities of the
performing organization that determine quality policies, objectives, and responsibilities
so that the project will satisfy the needs for which it was undertaken
Define: Benchmarking - answer The comparison of actual or planned practices
(processes and operations) to those of comparable organizations to identify best
practices, generate ideas for improvement, and provide a basis for measuring
performance
Define: Quality Assurance (QA) - answer The process of auditing the quality
requirements and the results from quality control measurements to ensure that
appropriate quality standards and operational definitions are used
Define: Quality Control (QC) - answer The process of monitoring and recording results
of executing the quality activities to assess performance and recommend necessary
changes
Define: Control Charts - answer Graphic display of process data over time and against
established control limits, which has a centerline or mean of a normal distribution of
data plotted on a control chart, which reflects the expected variation in the data
Define: Control Limits - answer The area composed of 3 standard deviations on either
side of the centerline or mean of a normal distribution of data piloted on a control chart,
which reflects the expected variation in the data
Define: Specification Limits - answer The area, on either side of the centerline, or mean,
of data plotted on a control chart that meets the customer's requirements for a product
or service. This area may be greater than or less than the area defined by the control
limits
Define: Statistical Sampling - answer Choosing part of a population of interest for
inspection
Define: Design of Experiments (DOE) - answer Statistical method for identifying which
factors may influence specific variables of a product or process under development or
in production
Define: Trend Analysis - answer Analytical technique that uses mathematical models to
forecast future outcomes based on historical results, Method of determining variance
from a baseline of a budget, cost, schedule, or scope parameter by using prior progress
reporting period's data and projecting how much that parameter's variance from
, baseline might be at some point in the project id no changes are made in executing the
project
Define: Precision - answer A measure of exactness
Define: Accuracy - answer A measure of correctness
The project management team should determine the appropriate levels of _____ and
_____ - answer Accuracy and precision
Define: Quality - answer The degree to which a set of inherent characteristics fulfills
requirements
Define: Grade - answer A category or rank used to distinguish items that have the same
functional use but do not share the same requirements for quality
Define: Customer Satisfaction - answer Within the quality management system, a state
of fulfillment in which the needs of a customer are met/exceeded for customer's
expected experiences as assessed by customer at the moment of evaluation
Define: Prevention over Inspection - answer The cost of preventing mistakes is less than
the cost of correcting mistakes when they are found by inspection or during usage
Define: Cost of Quality - answer Method of determining the costs incurred to ensure
quality. Prevention and appraisal costs include costs for quality planning, quality control
and quality assurance to ensure compliance to requirements. Failure costs include
costs to rework products, components, or processes that are non-compliant, costs of
warranty work and waste, and loss of reputation
Define: Continuous Improvement (CI) - answer Ongoing effort to improve products,
services, or processes. These efforts can seek incremental improvement over time or
breakthrough improvement all at once. This concept is described by Shewhart and
Demin as Plan-Do-Check-Act (AKA: Kaizen in Japan)
Define: Plan Quality Management Process - answer The process of identifying quality
requirements and/or standards for project and its deliverables, and documenting how
the project will demonstrate compliance with quality requirements
Quality is something to _____ , not ______ - answer Plan in, not inspect in
Define: Cost of Quality (COQ) - answer The total cost of all efforts to achieve product,
service, or results quality. Cost or prevention and appraisal should be part of cost of
doing business, and should not be viewed as separate and distinct
Define: Cost of Conformance - answer Money spent during project to avoid failures
(prevention costs and appraisal costs)
Define: Cost of Non-Conformance - answer Money spent during and after project
because of failures (internal failure costs and external failure costs)
