CVS TECHNICIAN EXAM STUDY
GUIDE 2025 Questions and Answers
Drop-off Workstation Responsibility - --Answer --Pharmacist, intern, or
tech
Works out of QT
Completes third party adjudication while the customer is present
Data entry for E-scripts, MD calls, faxes, voicemails, as directed in QT
Resolves all thirdpary or insurance problems
Ask customer for preferred contanct number
Calls out waiters to inform production (!!)
Drop-off Workstation Priorities - --Answer --Acknowledge and serve
customers
Call for back up when there are 3 or more customers in line
Focus on the customer
Use N in QT for next item
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
,Ask and verify patient information:
Spelling, DOB, address, medication allergies (NKA for no known allergies)
Prescription insurance information (new insurance or verify current)
Other medical info (other OTC or prescription meds they may be taking
Safety cap preference
Preferred contact phone number
Never ask for SSN
Enter your credentials upon completion
Use of anyones credentials other than your own is: - --Answer --Strictly
prohibited
Production Workstation Responsibility - --Answer --Pharmacist, Intern,
Tech
Works out of QP (leave this screen to assist calls)
Print and fill waiters first
Answer the phone and direct call to appropriate person
Verify refills and medication in stock while on the phone
Max 3 families at a time (when printing labels)
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
, Contact immediately for partial or out of stock medication or partial fills and
action notes
Labels upright in tower format to the red zone]
Help at pick-up if 3 or more customers in line
Production Workstation Priorities - --Answer --Be aware of customers and
provide support where needed (introduce your self on the phone, offer assistance
and QT calls when appropriate)
Serve customers at pick-up and drive-thru based on WAB responsibilities
Print up to 3 families at a time (use print next batch or "P", perform prescription
and non-prescription functions like PCQ calls, when directed in QP
Count, pour, and dispense medication (tray and spatula)
Acquire the prescription label refreshing QP as often as possible (acute and waiters
first)
Obtain the medication (verify the medication name, strength, dosage form, and
NDC number on stock bottle)
Perform an accuracy scan (scan prescription label, scan medication stock or RTS
vial, scan credentials)
Select an appropriate container and cap (inhalers and nitroglycerin sublingual
tablets must be in original container)
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 3
GUIDE 2025 Questions and Answers
Drop-off Workstation Responsibility - --Answer --Pharmacist, intern, or
tech
Works out of QT
Completes third party adjudication while the customer is present
Data entry for E-scripts, MD calls, faxes, voicemails, as directed in QT
Resolves all thirdpary or insurance problems
Ask customer for preferred contanct number
Calls out waiters to inform production (!!)
Drop-off Workstation Priorities - --Answer --Acknowledge and serve
customers
Call for back up when there are 3 or more customers in line
Focus on the customer
Use N in QT for next item
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
,Ask and verify patient information:
Spelling, DOB, address, medication allergies (NKA for no known allergies)
Prescription insurance information (new insurance or verify current)
Other medical info (other OTC or prescription meds they may be taking
Safety cap preference
Preferred contact phone number
Never ask for SSN
Enter your credentials upon completion
Use of anyones credentials other than your own is: - --Answer --Strictly
prohibited
Production Workstation Responsibility - --Answer --Pharmacist, Intern,
Tech
Works out of QP (leave this screen to assist calls)
Print and fill waiters first
Answer the phone and direct call to appropriate person
Verify refills and medication in stock while on the phone
Max 3 families at a time (when printing labels)
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
, Contact immediately for partial or out of stock medication or partial fills and
action notes
Labels upright in tower format to the red zone]
Help at pick-up if 3 or more customers in line
Production Workstation Priorities - --Answer --Be aware of customers and
provide support where needed (introduce your self on the phone, offer assistance
and QT calls when appropriate)
Serve customers at pick-up and drive-thru based on WAB responsibilities
Print up to 3 families at a time (use print next batch or "P", perform prescription
and non-prescription functions like PCQ calls, when directed in QP
Count, pour, and dispense medication (tray and spatula)
Acquire the prescription label refreshing QP as often as possible (acute and waiters
first)
Obtain the medication (verify the medication name, strength, dosage form, and
NDC number on stock bottle)
Perform an accuracy scan (scan prescription label, scan medication stock or RTS
vial, scan credentials)
Select an appropriate container and cap (inhalers and nitroglycerin sublingual
tablets must be in original container)
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 3
