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Salesforce Certified Associate - Practice
Questions Questions and Verified Answers
Q: *!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to Account. Where should
the associate go to add the related list to Account?
A. Account Record page
B. Page Layout
C. Case Record page
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the challenge of learning new
skills with the chance of winning prizes?
A. Ranks
B. Quests
C. Superbadges
ANS: B
Q:
A Salesforce associate is creating a report that needs to show changes in a value over a
series of point in time. Which type of chart should the associate add to this report to help
visualize these changes?
A. Donut
B. Scatter
C. Line
ANS: C
Q:
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized
business in the financial services space. GCC wants a solution for customer service where
complaints can be logged through a web form and email. Which Salesforce solution
should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud
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ANS: C
Q:
A Salesforce associate is working from a custom Contact list view and noticed key
information is missing. What should they do to add the missing information?
A. Edit sharing settings
B. Select Fields to Display
C. Edit list filters
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within their company's instance.
They also need to identify which are custom objects. Where should the associate go to see
this information?
A. App Launcher
B. Object Manager
C. Global Search
ANS: B
Q:
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail
ANS: A
Q:
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead
records during these events, but they often forget to change the Lead Source field to
Trade Show*. What approach would improve data integrity for the Lead Source field'
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Set the default value of the Lead Source field to Trade Show'.
C. Create a validation rule requiring the Lead Source field to equal Trade Show'.
ANS: C
Q:
*!APPEARED IN THE EXAM!*
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Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to
grow. GCC's needs include: Communicating available products and service to its
prospective customers Improving its sales pipeline forecast and management quarterly
revenue goals Offering support to customers through its website, consider for
implementation?
A. Service, Experience, and Marketing
B. Sales, Service, and Marketing
C. Commerce, Service, and Marketing
ANS: B
Q:
When a sales rep needs to give an additional discount for an opportunity, a manager
needs to review and authorize the discount request. What should be used to lock the
record before a decision is made?
A. Page layout
B. Approval process
C. validation rule
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on
role and location?
A. Salesforce Interest Groups
B. Trailblazer Community Groups
C. Trailblazer Connect
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts that have had interactions
with their company in the last year.What should the associate do to identify these
contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date.
ANS: B
Q:
Salesforce Certified Associate - Practice
Questions Questions and Verified Answers
Q: *!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to Account. Where should
the associate go to add the related list to Account?
A. Account Record page
B. Page Layout
C. Case Record page
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the challenge of learning new
skills with the chance of winning prizes?
A. Ranks
B. Quests
C. Superbadges
ANS: B
Q:
A Salesforce associate is creating a report that needs to show changes in a value over a
series of point in time. Which type of chart should the associate add to this report to help
visualize these changes?
A. Donut
B. Scatter
C. Line
ANS: C
Q:
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized
business in the financial services space. GCC wants a solution for customer service where
complaints can be logged through a web form and email. Which Salesforce solution
should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud
, Page | 2
ANS: C
Q:
A Salesforce associate is working from a custom Contact list view and noticed key
information is missing. What should they do to add the missing information?
A. Edit sharing settings
B. Select Fields to Display
C. Edit list filters
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within their company's instance.
They also need to identify which are custom objects. Where should the associate go to see
this information?
A. App Launcher
B. Object Manager
C. Global Search
ANS: B
Q:
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail
ANS: A
Q:
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead
records during these events, but they often forget to change the Lead Source field to
Trade Show*. What approach would improve data integrity for the Lead Source field'
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Set the default value of the Lead Source field to Trade Show'.
C. Create a validation rule requiring the Lead Source field to equal Trade Show'.
ANS: C
Q:
*!APPEARED IN THE EXAM!*
, Page | 3
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to
grow. GCC's needs include: Communicating available products and service to its
prospective customers Improving its sales pipeline forecast and management quarterly
revenue goals Offering support to customers through its website, consider for
implementation?
A. Service, Experience, and Marketing
B. Sales, Service, and Marketing
C. Commerce, Service, and Marketing
ANS: B
Q:
When a sales rep needs to give an additional discount for an opportunity, a manager
needs to review and authorize the discount request. What should be used to lock the
record before a decision is made?
A. Page layout
B. Approval process
C. validation rule
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on
role and location?
A. Salesforce Interest Groups
B. Trailblazer Community Groups
C. Trailblazer Connect
ANS: B
Q:
*!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts that have had interactions
with their company in the last year.What should the associate do to identify these
contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date.
ANS: B
Q:
