DELL CLIENT FOUNDATIONS EXAM NEWEST 2023 ACTUAL EXAM 200 QUESTIONS AND CORRECT
DETAILED ANSWERS
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
(answer) If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - (answer) For desktops, power on
the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - (answer) SupportAssist | On-
board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag? - (answer) Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - (answer) From
the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from Hard
Drive' option? - (answer) Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - (answer) 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - (answer) 1-
Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
, DELL CLIENT FOUNDATIONS EXAM NEWEST 2023 ACTUAL EXAM 200 QUESTIONS AND CORRECT
DETAILED ANSWERS
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior? -
(answer) Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - (answer) BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will
you change? (Select 2) - (answer) Change Boot Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) -
(answer) Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - (answer) It is a system acceleration
solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2) -
(answer) 1- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - (answer) In the event of system board
replacement.
What should a user do to preserve BIOS settings before recovering the system? - (answer) Set the
"Reset NVRAM" option to "Disabled" before starting the recovery process.
DETAILED ANSWERS
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
(answer) If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - (answer) For desktops, power on
the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - (answer) SupportAssist | On-
board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag? - (answer) Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - (answer) From
the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from Hard
Drive' option? - (answer) Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - (answer) 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - (answer) 1-
Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
, DELL CLIENT FOUNDATIONS EXAM NEWEST 2023 ACTUAL EXAM 200 QUESTIONS AND CORRECT
DETAILED ANSWERS
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior? -
(answer) Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - (answer) BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will
you change? (Select 2) - (answer) Change Boot Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) -
(answer) Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - (answer) It is a system acceleration
solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2) -
(answer) 1- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - (answer) In the event of system board
replacement.
What should a user do to preserve BIOS settings before recovering the system? - (answer) Set the
"Reset NVRAM" option to "Disabled" before starting the recovery process.
