D459 Task 3
Four Steps Tool
Introduction to Systems Thinking and Applications
(Western Governors University)
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WGU's Four-Step Tool (based on "Six Steps to Thinking Systemically" by Michael Goodman and
Richard Karash)
The Iceberg Tool is a way to see how the structure (that is, the background of the case) ties together the
events and the patterns and trends that emerge from recurring events. Using the Iceberg Tool allows you to
see
basicthe
facts and interconnections, an important first
step.
STEP 1: Complete an Iceberg Tool for this case study.
Iceberg Tool to Understand Patterns and Structure
Questions to Ask
1. What are the key events in this case study? Click or tap here to enter text.
Ms. Jackson created a classroom environment where children could freely explore their creativity. At
the beginning of the school year, she had purchased art materials.
However, as the year went on, some students began to make more elaborate art projects that used
materials quickly. The class, including Ms. Jackson, became frustrated as the materials depleted. Due
to the shortage of supplies, students began to argue over popular materials, and their ability to
express themselves creatively became limited.
2. What patterns do you notice in the key events of this case study? Click or tap here to enter text.
I noticed a pattern: the more Ms. Jackson bought for her students, the more materials they used to
create elaborate projects to impress their teacher and receive higher grades. This caused a shortage
of supplies, resulting in arguments, fights, and bad behavior, negatively impacting the children's ability
to express their creativity freely.