CALP Practice Test Questions and Answers 2025
Resident portal - correct answersA digital platform that can increase the effectiveness of staff's
lead response time and closing rates.
Sales presentation focus - correct answersThe aspect that is MOST likely to increase a leasing
professional's effectiveness, such as emotional appeal.
Physical changes for disabilities - correct answersModifications made to an apartment home or
common area to protect the fair housing rights of persons with disabilities.
Data accuracy responsibility - correct answersThe applicant is responsible for the accuracy of
data collected on a resident application.
Screening criteria for discrimination - correct answersRental history is a legally permissible
screening criterion for residential properties.
Tour route - correct answersA pre-planned or personalized manner in which a leasing
professional shows prospects the community.
Limiting distractions on the phone - correct answersPositioning the desk chair to face the wall
rather than nearby coworkers is the MOST appropriate technique.
First action on incident report - correct answersExpress concern and/or sympathy for the
resident when they report an unpleasant incident.
Effective maintenance team - correct answersProviding feedback and recognition for all work
performed is the BEST method for maintaining an effective maintenance team.
, Discrimination due to disparate impact - correct answersA policy or procedure that has different
impacts on persons of certain protected classes.
Curb appeal components - correct answersThe website is NOT part of an apartment
community's curb appeal.
Key to good sales presentation - correct answersMatching the prospect's wants and needs to
the community's features and benefits.
Critical information for leasing professionals - correct answersThe prospect's budget range is
critical information to inquire about when meeting a prospective resident.
Learning about competing properties - correct answersThe BEST way for leasing professionals to
learn what their community's competing properties are offering is to review the promotional
materials of competing properties.
Mystery shopping - correct answersEngage in mystery shopping at competing properties.
Emotionally appealing sales technique - correct answersTypically involves connecting the
features and qualities of the apartment community with the needs and interests of the
prospective residents.
Greatest continuing value aspect - correct answersTypically offered by homes that contain
modern amenities.
Types of impairments considered disabilities - correct answersPhysical and mental.
Protected class from discrimination - correct answersNational origin.
Open-ended question example - correct answers"What brought you in to our community
today?"
Resident portal - correct answersA digital platform that can increase the effectiveness of staff's
lead response time and closing rates.
Sales presentation focus - correct answersThe aspect that is MOST likely to increase a leasing
professional's effectiveness, such as emotional appeal.
Physical changes for disabilities - correct answersModifications made to an apartment home or
common area to protect the fair housing rights of persons with disabilities.
Data accuracy responsibility - correct answersThe applicant is responsible for the accuracy of
data collected on a resident application.
Screening criteria for discrimination - correct answersRental history is a legally permissible
screening criterion for residential properties.
Tour route - correct answersA pre-planned or personalized manner in which a leasing
professional shows prospects the community.
Limiting distractions on the phone - correct answersPositioning the desk chair to face the wall
rather than nearby coworkers is the MOST appropriate technique.
First action on incident report - correct answersExpress concern and/or sympathy for the
resident when they report an unpleasant incident.
Effective maintenance team - correct answersProviding feedback and recognition for all work
performed is the BEST method for maintaining an effective maintenance team.
, Discrimination due to disparate impact - correct answersA policy or procedure that has different
impacts on persons of certain protected classes.
Curb appeal components - correct answersThe website is NOT part of an apartment
community's curb appeal.
Key to good sales presentation - correct answersMatching the prospect's wants and needs to
the community's features and benefits.
Critical information for leasing professionals - correct answersThe prospect's budget range is
critical information to inquire about when meeting a prospective resident.
Learning about competing properties - correct answersThe BEST way for leasing professionals to
learn what their community's competing properties are offering is to review the promotional
materials of competing properties.
Mystery shopping - correct answersEngage in mystery shopping at competing properties.
Emotionally appealing sales technique - correct answersTypically involves connecting the
features and qualities of the apartment community with the needs and interests of the
prospective residents.
Greatest continuing value aspect - correct answersTypically offered by homes that contain
modern amenities.
Types of impairments considered disabilities - correct answersPhysical and mental.
Protected class from discrimination - correct answersNational origin.
Open-ended question example - correct answers"What brought you in to our community
today?"
