IFSTA Company Officer Sixth Ed
UPDATED ACTUAL Exam Questions and
CORECT Answers
Although the promotion (to company officer) may be immediate, the from ___ occurs over time
and requires many personal changes and adjustments. - CORRECT ANSWER - follower to
leader
In the fire and emergency services, company officers are crucial to... - CORRECT
ANSWER - ...the personnel they supervise, the administration they support and the public
they serve.
New company officers need to recognize that they are both... - CORRECT ANSWER - ...a
supervisor and a subordinate.
The company officer and the unit members are often the first ___ the public will have with the
local fire and emergency service. - CORRECT ANSWER - direct contacts
Company officers provide the most direct influence over ___. They are the vital link between
___. - CORRECT ANSWER - the firefighters they supervise, the unit and the organization's
administration
Company officers should ___ their department's mission, vision and values. Concerns and
complaints should only be voiced ___. - CORRECT ANSWER - fully support, up the chain of
command, never to subordinates
Attempting to duplicate the previous officer's ___ can create resentment and a loss of respect for
the new officer. - CORRECT ANSWER - behavior and personality
The new officer should take every opportunity to... - CORRECT ANSWER - ...verbalize
personal expectations, establish priorities and listen to expectations.
,The officer must understand the experience level, educational and ___ differences within the
crew. - CORRECT ANSWER - generational
___ expectations may be the most difficult to overcome. - CORRECT ANSWER - Internal
Rank may also be confused with ______, something that must be earned and returned. -
CORRECT ANSWER - respect
A new officer should rarely resort to ___ as a reason for compliance but there are situations
where it is ___ to do so. - CORRECT ANSWER - rank, appropriate
The officer should establish relationships based on mutual respect for... - CORRECT
ANSWER - ...the ability of each unit member.
The people and groups to whom company officers are responsible and related duties may be
assigned in service to: - CORRECT ANSWER - Subordinates
Chain of command
Organization
Public
Profession
Family
Themselves
According to NFPA ___ the duties of a company officer are divided into general categories that
apply for all fire officer levels. - CORRECT ANSWER - 1021
As listed in NFPA 1021, the categories of duties for all levels are: - CORRECT ANSWER -
Community and government relations
Administration
,Inspection and investigation
Emergency services delivery
Healthy and safety
Level 1 fire officers must be able to respond ___ to citizen inquiries and complaints. -
CORRECT ANSWER - efficiently and courteously
Officers must be able to present public fire and life safety ___ to community members. -
CORRECT ANSWER - educational programs
A Level 1 fire officer must administer the organization's ___ at the unit level. - CORRECT
ANSWER - policies, procedures and orders
The Level 1 officer who supervises the first arriving unit is responsible for performing the... -
CORRECT ANSWER - ...initial size-up of the situation, establishing the Incident Command
System (ICS) and allocating the resources to control the incident.
The first arriving company officer must develop and initiate... - CORRECT ANSWER - ...an
incident action plan (IAP) and an incident safety plan (ISP).
ICS - CORRECT ANSWER - Incident Command System
ISP - CORRECT ANSWER - Incident Safety Plan
IAP - CORRECT ANSWER - Incident Action Plan
___ helps fire and emergency services organizations provide the highest level of service to their
customers at the lowest possible level. - CORRECT ANSWER - Organizational structure
, Written ___ and rules and regulations are used to define organizational policy and describe
behavioral and employee performance expectations. - CORRECT ANSWER - standard
operating procedures/standard operating guidelines (SOPs/SOGs)
___ must understand their organization's structure, where their units are located in the
organization and how their units relate to other organizational parts. - CORRECT ANSWER -
Company officers
___ is commonly used in the fire and emergency services, defined as having an uninterrupted
series of steps or a chain of command. - CORRECT ANSWER - Scalar structure
Direct communication at lower organizational levels allows for... - CORRECT ANSWER -
...quicker actions and reactions.
Within this scalar structure, certain decision making authority is delegated to lower levels and... -
CORRECT ANSWER - ...communication is enhanced.
Line and staff are terms that refer to an organizational concept that separates fire and emergency
services personnel into the following two distinct groups: - CORRECT ANSWER - Line
personnel and staff personnel
Line personnel: - CORRECT ANSWER - Those who deliver services to the public or
External customers
Staff personnel: - CORRECT ANSWER - Those who provide support to the line personnel or
internal customers.
___refers to the legal ability of an individual to make and implement decisions for which the
individual is held accountable for. - CORRECT ANSWER - Authority
There are two types of decision making authority: - CORRECT ANSWER - Centralized
authority and decentralized authority.
UPDATED ACTUAL Exam Questions and
CORECT Answers
Although the promotion (to company officer) may be immediate, the from ___ occurs over time
and requires many personal changes and adjustments. - CORRECT ANSWER - follower to
leader
In the fire and emergency services, company officers are crucial to... - CORRECT
ANSWER - ...the personnel they supervise, the administration they support and the public
they serve.
New company officers need to recognize that they are both... - CORRECT ANSWER - ...a
supervisor and a subordinate.
The company officer and the unit members are often the first ___ the public will have with the
local fire and emergency service. - CORRECT ANSWER - direct contacts
Company officers provide the most direct influence over ___. They are the vital link between
___. - CORRECT ANSWER - the firefighters they supervise, the unit and the organization's
administration
Company officers should ___ their department's mission, vision and values. Concerns and
complaints should only be voiced ___. - CORRECT ANSWER - fully support, up the chain of
command, never to subordinates
Attempting to duplicate the previous officer's ___ can create resentment and a loss of respect for
the new officer. - CORRECT ANSWER - behavior and personality
The new officer should take every opportunity to... - CORRECT ANSWER - ...verbalize
personal expectations, establish priorities and listen to expectations.
,The officer must understand the experience level, educational and ___ differences within the
crew. - CORRECT ANSWER - generational
___ expectations may be the most difficult to overcome. - CORRECT ANSWER - Internal
Rank may also be confused with ______, something that must be earned and returned. -
CORRECT ANSWER - respect
A new officer should rarely resort to ___ as a reason for compliance but there are situations
where it is ___ to do so. - CORRECT ANSWER - rank, appropriate
The officer should establish relationships based on mutual respect for... - CORRECT
ANSWER - ...the ability of each unit member.
The people and groups to whom company officers are responsible and related duties may be
assigned in service to: - CORRECT ANSWER - Subordinates
Chain of command
Organization
Public
Profession
Family
Themselves
According to NFPA ___ the duties of a company officer are divided into general categories that
apply for all fire officer levels. - CORRECT ANSWER - 1021
As listed in NFPA 1021, the categories of duties for all levels are: - CORRECT ANSWER -
Community and government relations
Administration
,Inspection and investigation
Emergency services delivery
Healthy and safety
Level 1 fire officers must be able to respond ___ to citizen inquiries and complaints. -
CORRECT ANSWER - efficiently and courteously
Officers must be able to present public fire and life safety ___ to community members. -
CORRECT ANSWER - educational programs
A Level 1 fire officer must administer the organization's ___ at the unit level. - CORRECT
ANSWER - policies, procedures and orders
The Level 1 officer who supervises the first arriving unit is responsible for performing the... -
CORRECT ANSWER - ...initial size-up of the situation, establishing the Incident Command
System (ICS) and allocating the resources to control the incident.
The first arriving company officer must develop and initiate... - CORRECT ANSWER - ...an
incident action plan (IAP) and an incident safety plan (ISP).
ICS - CORRECT ANSWER - Incident Command System
ISP - CORRECT ANSWER - Incident Safety Plan
IAP - CORRECT ANSWER - Incident Action Plan
___ helps fire and emergency services organizations provide the highest level of service to their
customers at the lowest possible level. - CORRECT ANSWER - Organizational structure
, Written ___ and rules and regulations are used to define organizational policy and describe
behavioral and employee performance expectations. - CORRECT ANSWER - standard
operating procedures/standard operating guidelines (SOPs/SOGs)
___ must understand their organization's structure, where their units are located in the
organization and how their units relate to other organizational parts. - CORRECT ANSWER -
Company officers
___ is commonly used in the fire and emergency services, defined as having an uninterrupted
series of steps or a chain of command. - CORRECT ANSWER - Scalar structure
Direct communication at lower organizational levels allows for... - CORRECT ANSWER -
...quicker actions and reactions.
Within this scalar structure, certain decision making authority is delegated to lower levels and... -
CORRECT ANSWER - ...communication is enhanced.
Line and staff are terms that refer to an organizational concept that separates fire and emergency
services personnel into the following two distinct groups: - CORRECT ANSWER - Line
personnel and staff personnel
Line personnel: - CORRECT ANSWER - Those who deliver services to the public or
External customers
Staff personnel: - CORRECT ANSWER - Those who provide support to the line personnel or
internal customers.
___refers to the legal ability of an individual to make and implement decisions for which the
individual is held accountable for. - CORRECT ANSWER - Authority
There are two types of decision making authority: - CORRECT ANSWER - Centralized
authority and decentralized authority.
