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HCA 340 Exam 3

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Exam of 10 pages for the course HCA 340 at HCA 340 (HCA 340 Exam 3)

Institution
HCA 340
Course
HCA 340

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HCA 340 Exam 3
Study online at https://quizlet.com/_28ipka

1. Idle or wait time The time a unit spends waiting to be
processed.

2. Arrival rate The rate at which units arrive at the process.

3. Inventory The total number of units in the process.

4. Setup time The amount of time spent getting ready to
process the next unit.

5. Value-added time The time a unit spends in the process where
value is actually bejng added to the unit.

6. Non-value added time The time a unit spends in the process
where no value is being added. Wait time
is non-value added time

7. Number of defects or errors

8. Little's Law Average throughput time = people (or
things) in the system/arrival rate

9. Basic Process Redesign Techniques -eliminate non-value added activities
- eliminate duplicate activities
- combine related activities
- process in parallel
- use load balancing
- use decision-based, alternative process
flow paths
- improve processes on the critical path
-identify best practices and replicate
-identify bottlenecks and optimize
- use texhnology



, HCA 340 Exam 3
Study online at https://quizlet.com/_28ipka

- let customers do the work
- match capacity to demand
- ensure "quality at the source"
- use information feedback amd real-time
control

10. Capacity of a process The maximum possible amount of output
(goods or services) that a process or re-
source can produce or transform

11. Capacity utilization The proportion of capacity actually being
used. It is measured as actual output/max-
imum possible output

12. Throughput time The average time a unit spends in the
process. It includes both processing time
and waiting time amd is determined by thr
critical (longest) path through thr process.

13. Throughput rate The average number of units can. E
processed per unit of time.

14. Service time or cycle time The time to process one unit. The cycle time
of a process is equal to the longest task
cycle time in that process.

15. What are the three strategies used to main- Human resources planning, managerial ac-
tain the gain in operational improvement counting, and control systems.
projects?

16. What is the difference between managerial Financial accounting is used to prepare fi-
accounting and financial accounting? nancial statements, focusing on the past.

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Institution
HCA 340
Course
HCA 340

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