Accredited Test Bank Solution For
Operations Management 10th Edition by
Nigel Slack Alistair Brandon-Jones Nicola
Burgess
[All Lessons Included]
Complete Chapter Solution Manual
are Included (Ch.1 to Ch.19)
• Rapid Download
• Quick Turnaround
• Complete Chapters Provided
, Table of Contents are Given Below
Part One: Directing the Operation
• Chapter 1: Operations management
• Chapter 2: Operations performance
• Chapter 3: Operations strategy
• Chapter 4: Product and service innovation
• Chapter 5: The structure and scope of supply
Part Two: Designing the Operation
• Chapter 6: Process design
• Chapter 7: The layout and look of facilities
• Chapter 8: Process technology
• Chapter 9: People in operations
o Supplement to Chapter 9 — Work study
Part Three: Deliver
• Chapter 10: Planning and control
• Chapter 11: Capacity management
o Supplement to Chapter 11 — Analytical queuing models
• Chapter 12: Supply chain management
• Chapter 13: Inventory management
• Chapter 14: Planning and control systems
o Supplement to Chapter 14 — Materials requirements planning (MRP)
Part Four: Development
• Chapter 15: Operations improvement
• Chapter 16: Lean operations
• Chapter 17: Quality management
o Supplement to Chapter 17 — Statistical process control (SPC)
• Chapter 18: Managing risk and recovery
• Chapter 19: Project management
PAGE 1
,Question 1. Which of the following best defines operations management?
A) The process of marketing products to customers
B) The design, operation, and improvement of the production system that creates
the firm's primary products and services
C) The financial planning of a company
D) The management of human resources
Answer: B
Explanation: Operations management focuses on designing, operating, and
improving production systems to efficiently produce goods and services aligned
with customer needs.
Question 2. Which measure is most commonly used to assess operational
performance?
A) Employee satisfaction
B) Customer satisfaction
C) Cost per unit produced
D) Market share
Answer: B
Explanation: Customer satisfaction is a key performance indicator in operations,
reflecting how well the operation meets customer expectations.
Question 3. In operations strategy, what is the primary purpose of aligning
operations with overall corporate strategy?
PAGE 2
, A) To maximize short-term profits
B) To ensure operational activities support long-term business objectives
C) To reduce employee workload
D) To increase product variety regardless of demand
Answer: B
Explanation: Aligning operations with corporate strategy ensures that operational
activities support and enable the achievement of long-term business goals.
Question 4. Which of the following best describes product and service innovation?
A) Incremental improvements to existing products
B) The development of entirely new products or services to meet emerging
customer needs
C) Reducing costs of existing products
D) Standardization of production processes
Answer: B
Explanation: Product and service innovation involves creating new or significantly
improved offerings to satisfy evolving customer demands or open new markets.
Question 5. The scope of supply refers to:
A) The total quantity of goods supplied in the market
B) The range of products and services that a supply chain is responsible for
delivering
C) The geographic area served by a supplier
PAGE 3
Operations Management 10th Edition by
Nigel Slack Alistair Brandon-Jones Nicola
Burgess
[All Lessons Included]
Complete Chapter Solution Manual
are Included (Ch.1 to Ch.19)
• Rapid Download
• Quick Turnaround
• Complete Chapters Provided
, Table of Contents are Given Below
Part One: Directing the Operation
• Chapter 1: Operations management
• Chapter 2: Operations performance
• Chapter 3: Operations strategy
• Chapter 4: Product and service innovation
• Chapter 5: The structure and scope of supply
Part Two: Designing the Operation
• Chapter 6: Process design
• Chapter 7: The layout and look of facilities
• Chapter 8: Process technology
• Chapter 9: People in operations
o Supplement to Chapter 9 — Work study
Part Three: Deliver
• Chapter 10: Planning and control
• Chapter 11: Capacity management
o Supplement to Chapter 11 — Analytical queuing models
• Chapter 12: Supply chain management
• Chapter 13: Inventory management
• Chapter 14: Planning and control systems
o Supplement to Chapter 14 — Materials requirements planning (MRP)
Part Four: Development
• Chapter 15: Operations improvement
• Chapter 16: Lean operations
• Chapter 17: Quality management
o Supplement to Chapter 17 — Statistical process control (SPC)
• Chapter 18: Managing risk and recovery
• Chapter 19: Project management
PAGE 1
,Question 1. Which of the following best defines operations management?
A) The process of marketing products to customers
B) The design, operation, and improvement of the production system that creates
the firm's primary products and services
C) The financial planning of a company
D) The management of human resources
Answer: B
Explanation: Operations management focuses on designing, operating, and
improving production systems to efficiently produce goods and services aligned
with customer needs.
Question 2. Which measure is most commonly used to assess operational
performance?
A) Employee satisfaction
B) Customer satisfaction
C) Cost per unit produced
D) Market share
Answer: B
Explanation: Customer satisfaction is a key performance indicator in operations,
reflecting how well the operation meets customer expectations.
Question 3. In operations strategy, what is the primary purpose of aligning
operations with overall corporate strategy?
PAGE 2
, A) To maximize short-term profits
B) To ensure operational activities support long-term business objectives
C) To reduce employee workload
D) To increase product variety regardless of demand
Answer: B
Explanation: Aligning operations with corporate strategy ensures that operational
activities support and enable the achievement of long-term business goals.
Question 4. Which of the following best describes product and service innovation?
A) Incremental improvements to existing products
B) The development of entirely new products or services to meet emerging
customer needs
C) Reducing costs of existing products
D) Standardization of production processes
Answer: B
Explanation: Product and service innovation involves creating new or significantly
improved offerings to satisfy evolving customer demands or open new markets.
Question 5. The scope of supply refers to:
A) The total quantity of goods supplied in the market
B) The range of products and services that a supply chain is responsible for
delivering
C) The geographic area served by a supplier
PAGE 3
