1
CONSUMER STUDIES
GRADE 11
Term 3
2025
Previous exam papers were used to compile these notes. SACAI NOV 2019 – 2021. EC/NOVEMBER
2020 & EC/NOVEMBER 2022. @IMPAQ TEST T3_2021. @IMPAQ NOV 2024. These are only
suggested answers from the memorandums. Some information is repeated; I want to show you the
different ways the same information is asked.
I encourage you to answer the calculation/illustration questions.
For more Juffrou Ansie products, contact
Good luck. Juffrou Ansie
Content
The consumer 3
Banking and payment methods 9
Consumer protection policies and practices 18
HOUSING AND INTERIOR 25
Spatial planning 26
The choice of furniture 34
Evaluation criteria for purchasing furniture 38
@Juffrou_Ansie
, 2
Lay-by A consumer pays a deposit and makes regular payments until
the item is fully paid before taking ownership.
Credit Bureau Collects information about people who do not pay their debts.
Traffic patterns Traffic patterns refer to natural routes that people use when they
enter or leave a room
Cheque account Bank accounts also referred to as current accounts
Interest Additional fees paid on credit agreements
Cheque A written and signed money order form
Call account Access money at any time while always keeping a minimum
balance
Money market Interest changes as country’s general interest rate changes
account
Instalment sales Requires the payment of a deposit followed by the outstanding
amount in smaller payments.
Floor plan A drawing of all the rooms in a particular house.
Architect A trained person who draws up building plans.
Orientation The directions the rooms of the house face.
Distressing A technique where wooden furniture is damaged on purpose to
achieve a desired weathered look.
Engrave To carve or cut decorative designs on wood surfaces.
Wrought iron Iron type with additives that make it twistable and corrosion-
resistant
National Credit Regulate the South African credit industry and ensure that the
Regulator (NCR) credit industry complies with the NCA.
Educates, does research, develops policies, registers industry
participants, investigates serious complaints and ensures NCA is
enforced
National Handles complaints about the NCR and other credit
Consumer organisations.
Tribunal (NCT)
Hears cases of non-compliance with the NCA and CPA, issue
orders and provide compensation to consumers
Budget A detailed breakdown of income and planned expenditure for a
specific period
@Juffrou_Ansie
, 3
The consumer
Factors influencing the spending patterns of South African households. (SACAI NOV 2021) &
@IMPAQ NOV 2024
• The socio-economic level: of an individual or a household / Financial resources
and disposable income. The less income you earn, the more you spend on
necessities and education. The more income you earn, the more you spend on
luxury goods and designer clothes.
• Types of households and the stage in the family life cycle: Households with
children in school spend the most money on
school fees and sports. / Households with
adult children who have already left the
household spend money on personal
interests.
• Age: Depending on your age, you will
spend your money on different things.
• Needs: Depending on which needs are
fulfilled, or which need to be met
(according to Maslow), it will affect how
and what you spend your money on.
Clothes can be a need for someone living on the streets.
• Place: A rural area versus a suburban area means that you need money
differently and spend money on transport for example.
• Preferences: Preference on where to buy and which brands you prefer affects
how you spend your money, e.g. organic food is more expensive.
__________________________________________________________
@Juffrou_Ansie
, 4
Case study
Nomsa and Peter are expecting their first baby. They decided to start saving for their
daughter's future, as well as start an investment for her tertiary education. They also
want to save for a new home and their retirement. Their priority is to save up for all the
baby items they will need when the new baby girl is welcomed home.
The best choice for each of Nomsa and Peter's financial goals:
Investment for their daughter's education: Fixed Deposit Account = They will have a
fixed interest rate and can decide the date for withdrawal of the funds.
Savings on essential baby items: Savings Account | Current account. They will be able
to save and spend money as needed; there is no time/date limit on the investment.
_________________________________________________________________
The household budgets (SACAI NOV 2019 & 2024)
Why consumers should budget.
• Know exactly how much money is available.
• Stay in control of your money.
• Prevent impulsive spending.
• Keep track of spending.
• Create a savings plan to cover unexpected expenses.
• Achieve financial goals by saving.
• Pay off debt and live within your means by spending less.
Corrective actions if the income and expenses do not balance. (SACAI NOV 2019)
• Increase income or earn more
money.
• Spend less money or reduce
expenses
Steps for setting up a budget (SACAI NOV 2021 & 2024)
Step 1: List planned income
Step 2: Estimate expenses
@Juffrou_Ansie
CONSUMER STUDIES
GRADE 11
Term 3
2025
Previous exam papers were used to compile these notes. SACAI NOV 2019 – 2021. EC/NOVEMBER
2020 & EC/NOVEMBER 2022. @IMPAQ TEST T3_2021. @IMPAQ NOV 2024. These are only
suggested answers from the memorandums. Some information is repeated; I want to show you the
different ways the same information is asked.
I encourage you to answer the calculation/illustration questions.
For more Juffrou Ansie products, contact
Good luck. Juffrou Ansie
Content
The consumer 3
Banking and payment methods 9
Consumer protection policies and practices 18
HOUSING AND INTERIOR 25
Spatial planning 26
The choice of furniture 34
Evaluation criteria for purchasing furniture 38
@Juffrou_Ansie
, 2
Lay-by A consumer pays a deposit and makes regular payments until
the item is fully paid before taking ownership.
Credit Bureau Collects information about people who do not pay their debts.
Traffic patterns Traffic patterns refer to natural routes that people use when they
enter or leave a room
Cheque account Bank accounts also referred to as current accounts
Interest Additional fees paid on credit agreements
Cheque A written and signed money order form
Call account Access money at any time while always keeping a minimum
balance
Money market Interest changes as country’s general interest rate changes
account
Instalment sales Requires the payment of a deposit followed by the outstanding
amount in smaller payments.
Floor plan A drawing of all the rooms in a particular house.
Architect A trained person who draws up building plans.
Orientation The directions the rooms of the house face.
Distressing A technique where wooden furniture is damaged on purpose to
achieve a desired weathered look.
Engrave To carve or cut decorative designs on wood surfaces.
Wrought iron Iron type with additives that make it twistable and corrosion-
resistant
National Credit Regulate the South African credit industry and ensure that the
Regulator (NCR) credit industry complies with the NCA.
Educates, does research, develops policies, registers industry
participants, investigates serious complaints and ensures NCA is
enforced
National Handles complaints about the NCR and other credit
Consumer organisations.
Tribunal (NCT)
Hears cases of non-compliance with the NCA and CPA, issue
orders and provide compensation to consumers
Budget A detailed breakdown of income and planned expenditure for a
specific period
@Juffrou_Ansie
, 3
The consumer
Factors influencing the spending patterns of South African households. (SACAI NOV 2021) &
@IMPAQ NOV 2024
• The socio-economic level: of an individual or a household / Financial resources
and disposable income. The less income you earn, the more you spend on
necessities and education. The more income you earn, the more you spend on
luxury goods and designer clothes.
• Types of households and the stage in the family life cycle: Households with
children in school spend the most money on
school fees and sports. / Households with
adult children who have already left the
household spend money on personal
interests.
• Age: Depending on your age, you will
spend your money on different things.
• Needs: Depending on which needs are
fulfilled, or which need to be met
(according to Maslow), it will affect how
and what you spend your money on.
Clothes can be a need for someone living on the streets.
• Place: A rural area versus a suburban area means that you need money
differently and spend money on transport for example.
• Preferences: Preference on where to buy and which brands you prefer affects
how you spend your money, e.g. organic food is more expensive.
__________________________________________________________
@Juffrou_Ansie
, 4
Case study
Nomsa and Peter are expecting their first baby. They decided to start saving for their
daughter's future, as well as start an investment for her tertiary education. They also
want to save for a new home and their retirement. Their priority is to save up for all the
baby items they will need when the new baby girl is welcomed home.
The best choice for each of Nomsa and Peter's financial goals:
Investment for their daughter's education: Fixed Deposit Account = They will have a
fixed interest rate and can decide the date for withdrawal of the funds.
Savings on essential baby items: Savings Account | Current account. They will be able
to save and spend money as needed; there is no time/date limit on the investment.
_________________________________________________________________
The household budgets (SACAI NOV 2019 & 2024)
Why consumers should budget.
• Know exactly how much money is available.
• Stay in control of your money.
• Prevent impulsive spending.
• Keep track of spending.
• Create a savings plan to cover unexpected expenses.
• Achieve financial goals by saving.
• Pay off debt and live within your means by spending less.
Corrective actions if the income and expenses do not balance. (SACAI NOV 2019)
• Increase income or earn more
money.
• Spend less money or reduce
expenses
Steps for setting up a budget (SACAI NOV 2021 & 2024)
Step 1: List planned income
Step 2: Estimate expenses
@Juffrou_Ansie
