MGT 301 Exam 1 Kirn ACTUAL
UPDATED Exam Questions and
CORRECT Answers
Sustainability - CORRECT ANSWER - - the economic development that meets the needs
of the present without compromising the ability to future generations to meet their own needs
Levels of Management - CORRECT ANSWER - 1. top
2. middle
3. first-line
4. non managerial personell
Top Managers - CORRECT ANSWER - make LONG TERM DECISIONS about the
overall direction of the organization and ESTABLISH OBJECTIVES, policies, and strategies for
it
Middle Managers - CORRECT ANSWER - IMPLEMENT POLICIES/PLANS of the top
managers above them and SUPERVISE TASKS OF FIRST LINE MANAGERS
- consider ~~~~"high touch"~~~~~~ jobs; dealing with people rather than computer screens or
voice-response systems
First Line Managers - CORRECT ANSWER - make SHORT TERM DECISIONS,
directing daily tasks of non-managerial personnel
Team Leader - CORRECT ANSWER - responsible for facilitating team activities toward
achieving key results
Functional Manager - CORRECT ANSWER - Responsible for just ONE ORG ACTIVITY
- director of finance, VP of production
,General Manager - CORRECT ANSWER - Responsible for SEVERAL ORG
ACTIVITIES
- executive VP, executive director for a non-profit
Danielle supervises the food assembly line workers. What type of manager is she?
A. Top manager
B. middle manager
C. First-line manager
D. general manager - CORRECT ANSWER - C. First-line manager
Managers for mutual-benefit organizations - CORRECT ANSWER - aiding members in
order to advance their interests (political parties, farm cooperatives, labor unions, trade
associations, clubs)
technical skills - CORRECT ANSWER - job-specific knowledge
Conceptual Skills - CORRECT ANSWER - ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human Skills (soft skills) - CORRECT ANSWER - ability to work well in cooperation
with other people to get things done; the ability to motivate, to inspire trust, to communicate with
others
The most valued traits in managers - CORRECT ANSWER - - motivate and engage others
- communication
- work experience outside the U.S.
- high energy levels
Roles managers must play successfully (Mintzberg's) - CORRECT ANSWER - 1.
VERBAL COMMUNICATION
, 2. INTENSE PACE for long hours
3. FRAGMENTED WORK
Interpersonal Roles - CORRECT ANSWER - - interact with people inside and outside
their work units
- figurehead, leader, liaison
Informational Roles - CORRECT ANSWER - - receive and communicate information
- monitor, disseminator, spokesperson
Decisional Roles - CORRECT ANSWER - - use information to make decisions to solve
problems or take advantage of opportunities
- entrepreneur, disturbance, resource allocator, negotiator
CEO Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial
role is he performing?
A. interpersonal
B. informational
C. decisional
D. conclusive - CORRECT ANSWER - C. Decisional
Entrepreneurs and managers both have: - CORRECT ANSWER - - high need for
achievement
- high tolerance for ambiguity
- believe they are in personal control of their destiny
Classical Viewpoint - CORRECT ANSWER - Frederick W. Taylor and the Gilbreths in
the early 1900s, scientific management
- emphasized the scientific study of work methods to improve the productivity of individual
workers
UPDATED Exam Questions and
CORRECT Answers
Sustainability - CORRECT ANSWER - - the economic development that meets the needs
of the present without compromising the ability to future generations to meet their own needs
Levels of Management - CORRECT ANSWER - 1. top
2. middle
3. first-line
4. non managerial personell
Top Managers - CORRECT ANSWER - make LONG TERM DECISIONS about the
overall direction of the organization and ESTABLISH OBJECTIVES, policies, and strategies for
it
Middle Managers - CORRECT ANSWER - IMPLEMENT POLICIES/PLANS of the top
managers above them and SUPERVISE TASKS OF FIRST LINE MANAGERS
- consider ~~~~"high touch"~~~~~~ jobs; dealing with people rather than computer screens or
voice-response systems
First Line Managers - CORRECT ANSWER - make SHORT TERM DECISIONS,
directing daily tasks of non-managerial personnel
Team Leader - CORRECT ANSWER - responsible for facilitating team activities toward
achieving key results
Functional Manager - CORRECT ANSWER - Responsible for just ONE ORG ACTIVITY
- director of finance, VP of production
,General Manager - CORRECT ANSWER - Responsible for SEVERAL ORG
ACTIVITIES
- executive VP, executive director for a non-profit
Danielle supervises the food assembly line workers. What type of manager is she?
A. Top manager
B. middle manager
C. First-line manager
D. general manager - CORRECT ANSWER - C. First-line manager
Managers for mutual-benefit organizations - CORRECT ANSWER - aiding members in
order to advance their interests (political parties, farm cooperatives, labor unions, trade
associations, clubs)
technical skills - CORRECT ANSWER - job-specific knowledge
Conceptual Skills - CORRECT ANSWER - ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human Skills (soft skills) - CORRECT ANSWER - ability to work well in cooperation
with other people to get things done; the ability to motivate, to inspire trust, to communicate with
others
The most valued traits in managers - CORRECT ANSWER - - motivate and engage others
- communication
- work experience outside the U.S.
- high energy levels
Roles managers must play successfully (Mintzberg's) - CORRECT ANSWER - 1.
VERBAL COMMUNICATION
, 2. INTENSE PACE for long hours
3. FRAGMENTED WORK
Interpersonal Roles - CORRECT ANSWER - - interact with people inside and outside
their work units
- figurehead, leader, liaison
Informational Roles - CORRECT ANSWER - - receive and communicate information
- monitor, disseminator, spokesperson
Decisional Roles - CORRECT ANSWER - - use information to make decisions to solve
problems or take advantage of opportunities
- entrepreneur, disturbance, resource allocator, negotiator
CEO Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial
role is he performing?
A. interpersonal
B. informational
C. decisional
D. conclusive - CORRECT ANSWER - C. Decisional
Entrepreneurs and managers both have: - CORRECT ANSWER - - high need for
achievement
- high tolerance for ambiguity
- believe they are in personal control of their destiny
Classical Viewpoint - CORRECT ANSWER - Frederick W. Taylor and the Gilbreths in
the early 1900s, scientific management
- emphasized the scientific study of work methods to improve the productivity of individual
workers
